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Port Operations Jobs in Washington (NOW HIRING)

Thinkbrg

DevOps Cloud Engineer

Washington, DC · Remote

$130K - $175K/yr

We are seeking a motivated DevOps Cloud Engineer to be a integral part of our DevOps team ... Build and support CI/CD tools to port & manage multiple applications on Azure & Kubernetes.

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Port Operations information

See Washington salary details

$11

$27

$55

How much do port operations jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for port operations in Washington is $27.36, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $31.30 per hour, depending on experience, location, and employer.

What is the difference between Port Operations vs Dock Worker?

AspectPort OperationsDock Worker
Required CredentialsCertifications in logistics, safety, and equipment operationMinimal certifications, focus on physical ability and safety training
Work EnvironmentPort terminals, control centers, and logistics areasDockside, loading/unloading zones, ships and containers
Employer & Industry UsageShipping companies, port authorities, logistics firmsShipping lines, freight companies, port terminals

Port Operations involve managing the overall flow of cargo, coordinating logistics, and overseeing port activities. Dock Workers focus on physically loading and unloading ships. While both roles are essential in port environments, Port Operations professionals handle planning and management, whereas Dock Workers perform manual tasks. Understanding these differences helps job seekers find the right role in the maritime industry.

What are some common challenges faced in a Port Operations role and how are they typically addressed?

Professionals in Port Operations frequently encounter challenges such as coordinating schedules across multiple stakeholders, managing unexpected delays due to weather or equipment issues, and ensuring compliance with safety and security regulations. These challenges are typically addressed through proactive communication, real-time tracking systems, and close collaboration with shipping agents, customs authorities, and logistics providers. Successful port operations teams emphasize flexibility, rapid problem-solving, and ongoing training to adapt to evolving industry standards and maintain efficient cargo flow.

What are the key skills and qualifications needed to thrive in Port Operations, and why are they important?

To thrive in Port Operations, you need expertise in logistics, supply chain management, and port safety procedures, often backed by a relevant degree or maritime certifications. Familiarity with cargo management systems, scheduling software, and regulatory compliance tools is typically required. Strong problem-solving abilities, organizational skills, and effective communication are vital soft skills for coordinating diverse teams and managing high-pressure situations. These skills ensure efficient, safe, and compliant movement of goods, which is essential for smooth port operations and global trade.

What are port operations?

Port operations refer to the activities involved in managing and facilitating the movement of ships, cargo, and passengers through a port. This includes coordinating the loading and unloading of vessels, customs clearance, storage, security, and ensuring compliance with safety and environmental regulations. Efficient port operations are vital for the smooth flow of international trade and logistics, supporting global supply chains. Professionals in this field work with shipping companies, terminal operators, and government agencies to maximize port efficiency and safety.
What are the most commonly searched types of Port Operations jobs in Washington? The most popular types of Port Operations jobs in Washington are:
What job categories do people searching Port Operations jobs in Washington look for? The top searched job categories for Port Operations jobs in Washington are:
What cities in Washington are hiring for Port Operations jobs? Cities in Washington with the most Port Operations job openings:
Port Operations jobs near you
Infographic showing various Port Operations job openings in Washington as of May 2026, with employment types broken down into 90% Full Time, 6% Part Time, 2% Contract, and 2% Summer. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $56,901 per year, or $27.4 per hour.

ACE Account Service Desk Specialist (Tier II - ASD)

Home - ARETEC

Ashburn, VA • On-site

Full-time

Posted 16 days ago

Job description

ACE Account Service Desk Specialist (Tier II – ASD)

CBP Technology Service Desk (TSD)

Location: Remote

Schedule: Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays)

Employment Type: Fulltime

Clearance Requirement: CBP Background Investigation (Unclassified)

About Aretec

At Aretec, Inc., we are catalysts for change within the federal government landscape. We specialize in advanced analytics, cybersecurity, datadriven operations, and business optimization, enabling federal agencies to accomplish their most critical missions. As a trusted prime contractor, Aretec delivers innovative, compliant, and highimpact solutions that support mission success.

Position Summary

Aretec is seeking an ACE Account Service Desk Specialist (Tier 2 – ASD) to support the Automated Commercial Environment (ACE) Account Service Desk under the Customs and Border Protection (CBP) Technology Service Desk (TSD). This role provides Tier II support to a large external user community, including Trade, Participating Government Agencies (PGAs), and CBP personnel, supporting trade facilitation, compliance, and enforcement operations. The ideal candidate has strong customer service skills, experience supporting webbased portals, and familiarity with trade or accountbased service desk operations.The ideal candidate brings strong customer service skills, experience supporting webbased portals, and - critically - a working knowledge of international trade operations. Because ACE Tier II analysts interact daily with trade organizations, brokers, importers, and other stakeholders who speak the language of trade, candidates who can communicate fluently in trade terminology (entry types, bonds, PGAs, harmonized tariff schedules, port operations, and related concepts) will be best positioned to succeed in this role.

What You'll Do

  • Provide 24x7x365 Tier II support for the ACE Account Service Desk (ASD).
  • Support 100,000+ active users across the Trade, PGA, and CBP communities.
  • Answer and respond to incoming calls and emails related to ACE technical questions and cargo processing system operations.
  • Deliver 24x7x365 bilingual (English/Spanish) support to the Trade user community.
  • Support ACE Portal account business processes, including user enrollment, account activation, and account management.
  • Maintain and update userfacing documentation such as Welcome Letters and enrollment guidance.
  • Assist end users with ACE Portal functionality, including ACE Reports.
  • Resolve ≥90% of Tier II tickets in alignment with AQL targets.
  • Process ≥90% of tickets within 4 hours.
  • Achieve ≥90% quality scores on reviewed interactions.
  • Update ASD Standard Operating Procedures (SOPs) as requested.
  • Contribute to the TSD Knowledge Management System (KMS) by creating, updating, and reviewing knowledge articles.
  • Attend periodic ACE training sessions to maintain system and process proficiency.
  • Respond to urgent priority requests, including ACE Command Center / War Room activities.
  • Support OIT cybersecurity efforts, including timely inactivation or restoration of ACE Portal accounts as directed.

Required Qualifications

  • High school diploma or equivalent; Associate's degree preferred.
  • Minimum 2 years of experience in IT help desk or customer support roles.
  • Knowledge of trade compliance processes or support of webbased portals. International trade operations, import/export compliance, or customs processes; ability to communicate fluently in trade industry terminology.
  • Strong customer service, communication, and documentation skills.
  • Bilingual (English/Spanish) required.
  • Ability to work rotating shifts, including nights, weekends, and holidays.
  • Sole U.S. citizenship required and ability to successfully pass a CBP Background Investigation (BI).

Preferred Qualifications

  • Experience supporting the Automated Commercial Environment (ACE).
  • Knowledge of CBP trade facilitation and compliance processes, including familiarity with ACE's role in trade entry, cargo release, and PGA messaging.
  • Experience using the ServiceNow ITSM platform.
  • HDI Customer Service Representative or Support Center Analyst certification.
  • Prior CBP or DHS experience.
  • Knowledge of import/export trade processes, including entry types, harmonized tariff schedules, bonded operations, or PGA requirements.
  • Background in trade brokerage, freight forwarding, port operations, or a related trade industry role; candidates who have worked alongside licensed customs brokers, port directors, or trade compliance officers are strongly encouraged to apply.

Equal Opportunity Employer

Aretec, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected status.

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