At Yummy Pools, we’re not just cleaning pools - we’re creating crystal-clear backyard escapes our customers enjoy every day. We’ve built a reputation for reliable, high-quality pool maintenance, repair and customer care.
As our team continues to grow, we’re looking for dependable, hands-on professionals who take pride in their work and enjoy being outdoors. Whether you're experienced in the pool service industry or starting a new career, Yummy Pools offers a supportive, team-focused environment where hard work is valued, growth is encouraged and every team member is essential to our success.
Job Overview
Yummy Pools is seeking a hybrid dependable, trainable, motivated Account Manager to the team. You’ll be the primary point of contact for a portfolio of clients - ensuring their satisfaction, retention and growth. You’ll build strong relationships, proactively address customer needs and coordinate with internal teams to deliver exceptional service and support. This role requires excellent communication, problem-solving skills and a customer-first mindset.
You'll be responsible for managing day-to-day client interactions, resolving issues efficiently and ensuring a seamless client experience.
What we offer
$18-21/hr depending on experience
Bonus eligibility
Weekly pay
Company equipment
Medical, dental and vision insurance
Paid time off
Paid holidays
Life insurance
401k
Career progression and opportunity to grow with the company
Responsibilities
Serve as the primary point of contact for 300-400 active residential and/or commercial pool service accounts
Build strong, long-term relationships with clients through regular communication and excellent service
Ensure a positive, consistent customer experience by proactively addressing questions, issues and service needs
Manage expectations and provide service updates by following up on work orders or complaints promptly
Collaborate with field technicians/management to schedule services, resolve service issues and relay customer feedback
Monitor service completion and quality across all assigned accounts
Flag and escalate recurring issues or high-priority concerns to operations or leadership
Coordinate service changes, upgrades, and seasonal requests (e.g., pool openings, closings, repairs)
Maintain accurate customer records in CRM or service management software
Performs related duties as assigned
Essential Skills and Experience
1-3 years of experience in customer account management
Strong communication and interpersonal skills
Exceptional organizational skills
High sense of ownership for full-cycle customer service
Problem-solving mindset
Customer-first attitude
Basic understanding of pool services is a plus (training can be provided)
Reliable to work independently and meet deadlines
Yummy Pools is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you require a reasonable accommodation during the application or interview process, please inform your recruiter. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.