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Pool Concierge Jobs in Arizona (NOW HIRING)

CCMC

Resident Reception Coordinator

Scottsdale, AZ · On-site

$15 - $18.25/hr

... pool, spa, or barbeque area are signed in under the appropriate Unit name, consistent with the "Impromptu Gathering" limits in Rules Section 12. Concierge Support Services * Assist residents with ...

HOAMCO

Resident Reception Coordinator

Scottsdale, AZ

$15 - $18/hr

... pool, spa, or barbeque area are signed in under the appropriate Unit name, consistent with the "Impromptu Gathering" limits in Rules Section 12. Concierge Support Services * Assist residents with ...

HOAMCO

Resident Reception Coordinator

Scottsdale, AZ

$15.25 - $18.25/hr

... pool, spa, or barbeque area are signed in under the appropriate Unit name, consistent with the "Impromptu Gathering" limits in Rules Section 12. Concierge Support Services * Assist residents with ...

HOAMCO

Resident Reception Coordinator

Scottsdale, AZ · On-site

$15.25 - $18.25/hr

... pool, spa, or barbeque area are signed in under the appropriate Unit name, consistent with the "Impromptu Gathering" limits in Rules Section 12. Concierge Support Services * Assist residents with ...

HOAMCO

Resident Reception Coordinator

Scottsdale, AZ · On-site

$15 - $18/hr

... pool, spa, or barbeque area are signed in under the appropriate Unit name, consistent with the "Impromptu Gathering" limits in Rules Section 12. Concierge Support Services * Assist residents with ...

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Pool Concierge information

What jobs pay 4000 a week without a degree?

Pool concierge jobs typically do not pay $4,000 a week without a degree; high earnings in this role depend on tips, experience, and location. Generally, jobs that pay $4,000 weekly without a degree include certain sales positions, real estate agents, commercial pilots, or skilled trades like plumbing or electrical work, often requiring specialized skills or certifications. These roles may involve irregular hours or commission-based pay structures.

What is the difference between Pool Concierge vs Pool Attendant?

AspectPool ConciergePool Attendant
CredentialsCustomer service experience, sometimes certifications in safety or first aidBasic pool safety knowledge, sometimes lifeguard certification
Work EnvironmentLuxury hotels, resorts, private clubsPublic pools, hotels, resorts
Employer & IndustryHigh-end hospitality, private clubsHospitality, recreation facilities
Job FocusGuest services, reservations, amenitiesPool safety, cleaning, maintaining pool area

While both roles involve working around pools, a Pool Concierge primarily focuses on guest services and hospitality, whereas a Pool Attendant emphasizes safety, pool maintenance, and cleanliness. The roles often overlap in hospitality settings but differ in responsibilities and required certifications.

What are Pool Concierges?

Pool Concierges are hospitality professionals responsible for ensuring guests have an enjoyable and seamless experience at a hotel's pool area or private club. Their duties often include setting up lounge chairs, providing towels, taking food and drink orders, answering questions about pool amenities, and assisting with guest requests. Pool Concierges may also help maintain a clean and welcoming environment, manage reservations for poolside cabanas, and coordinate special events or activities. Their goal is to enhance guest satisfaction by offering attentive and personalized service around the pool.

What does a pool concierge do?

A pool concierge is responsible for managing pool area services, assisting guests or residents, maintaining cleanliness, and ensuring safety protocols are followed. They often handle reservations, provide customer service, and may perform basic maintenance or coordinate with maintenance staff. Strong communication skills and knowledge of safety standards are important in this role.

What is the expected salary of a concierge?

The expected salary of a pool concierge typically ranges from $12 to $20 per hour, depending on location, experience, and the employer. Annual salaries can range from approximately $25,000 to $40,000 for full-time positions, often supplemented by tips and benefits. Strong customer service skills and relevant certifications can influence earning potential.

What are the key skills and qualifications needed to thrive as a Pool Concierge, and why are they important?

To thrive as a Pool Concierge, you need strong customer service skills, attention to detail, and prior hospitality experience, often supported by a high school diploma or equivalent. Familiarity with reservation systems, point-of-sale (POS) software, and inventory tracking tools is typically required. Exceptional communication, problem-solving abilities, and a proactive attitude help create memorable guest experiences and manage guest requests efficiently. These skills ensure smooth pool operations, high guest satisfaction, and the maintenance of a positive and safe environment.

What are the main challenges a Pool Concierge faces during peak season, and how can they be managed effectively?

During peak season, a Pool Concierge often manages high guest volumes, ensuring personalized service while maintaining pool safety and cleanliness. Balancing multiple guest requests, managing poolside amenities, and coordinating with housekeeping and food & beverage teams can be demanding. Effective communication, strong organizational skills, and anticipating guest needs are essential to provide seamless service. Staying calm under pressure and being proactive in problem-solving help ensure a positive experience for all guests.

What qualifications do you need to be a concierge?

To be a pool concierge, candidates typically need excellent customer service skills, a friendly demeanor, and knowledge of pool operations and safety protocols. Some positions may require previous experience in hospitality or customer service, and certifications such as CPR or first aid can be advantageous.
What are popular job titles related to Pool Concierge jobs in Arizona? For Pool Concierge jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Pool Concierge jobs in Arizona look for? The top searched job categories for Pool Concierge jobs in Arizona are:
Pool Concierge jobs near you
Resident Reception Coordinator (LEAD Concierge)

Resident Reception Coordinator (LEAD Concierge)

HOAMCO

Scottsdale, AZ

$15.50 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Resident Reception Coordinator (LEAD Concierge)

Reports to: General Manager

Position Summary

The Resident Services Coordinator (Lead Concierge) is the senior front-of-house team member, responsible for elevating and maintaining the resident experience to a true luxury standard while overseeing compliance-related front desk functions on behalf of the General Manager. This role works in rotation with the Lead Concierge & Resident Services Coordinator to provide front desk and concierge coverage seven days a week. The Associate focuses on real-time front desk operations, visitor and access management, and first line observation of community activity, referring compliance and administrative matters to the Lead Concierge or General Manager.

Key Responsibilities

Resident & Guest Experience

  • Deliver a white-glove service experience to residents, guests and visitors.
  • Greet all residents and guests with professionalism, warmth and discretion.
  • Serve as the primary point of contact for general resident inquiries and community information, referring complex or sensitive matters to the Lead Concierge or General Manager.
  • Anticipate resident needs and proactively provide assistance and solutions.
  • Build positive, professional relationships with residents while maintaining confidentiality.
  • Assist with move-ins, move-outs and vendor arrivals - guest arrivals.

Concierge Program Development & Services

  • Assist residents with package coordination, deliveries, dry cleaning services and vendor access.
  • Maintain current knowledge of local attractions, dining, entertainment, wellness and cultural offerings.
  • Support community events and resident engagement programs.
  • Investigate, develop and maintain a concierge program including restaurant reservations, transportation, local recommendations, event tickets and other lifestyle services.
  • Cultivate relationships with local restaurants, attractions and event coordinators.

Front Desk & Reception Operations

  • Professionally answer and direct incoming phone calls and electronic communications.
  • Welcome and register visitors while maintaining community security protocols.
  • Maintain an organized, polished and welcoming reception area at all times.
  • Support light administrative tasks such as filing, data entry, and recordkeeping as directed.
  • Check in all guests and visitors at the Front Desk, call the Resident being visited for authorization, maintain the visitor sign-in log per Rules Section 5(f).
  • Issue and track resident access cards/fobs and temporary access devices for houseguests and service personnel, securing identification as required and ensuring devices are returned at department (Rules, Section 5).
  • Confirm guests/groups using the pool, spa, or barbeque area are signed in under the appropriate Unit name, consistent with the "Impromptu Gathering" limits in Rules Section 12.

Move-In, Move-Out and Resale/Leasing Coordination

  • Schedule and track move-in/move-out reservations with the General Manager, ensuring only one move is scheduled per day and that the elevator and loading dock are reserved.
  • Confirm receipt and filing of the required Certificate of Insurance for movers, vendors and contractors prior to move-in and confirm collection of the $250 admin fee and $500 damage deposit.
  • Coordinate pre/post move in inspections with the General Manager.
  • Coordinate New Owner/Lessee Orientation scheduling and confirm Application to Lease paperwork is on file at least 10 days before lease commencement (Rules, Section 20).
  • Maintain the log of written authorizations for Real Estate Broker/Agent access, confirm sign-in compliance for Open Houses, coordinate logistics for multi-unit Open Houses with the General Manager.

Compliance Monitoring and Reporting

  • Maintain working knowledge of the CC&R's sufficient to recogniation violations.
  • Track and log requests.
  • Maintain pet registration.
  • Maintain logs of after-hours guest access, houseguest notifications, temporary access credential insurance, flagging discrepancies.
  • Walk the property to observe, log and report maintenance issues.
  • Weekends; Inspect pool area.

Package and Vendor Coordination

  • Direct delivery, contracting, and service personnel to appropriate parking per Rules Section 7(c).
  • Coordinate vendor access and service appointments in accordance with community policies, escalating scheduling conflicts to the Lead Concierge or General Manager.
  • During scheduled move-ins/move-outs, confirm movers use the designated padded elevator and loading dock only, and that no-move related items pass through the lobby (Rules, Section 19).

Community Support & Oversight of Front Desk Associate

  • Support the General Manager and management team with daily operations and special projects.
  • Assist with meeting preparation, resident events and community functions.
  • Serve as the senior point of contact for the Front Desk and Reception Associate
  • Help maintain open communication between residents, management and service providers
  • Contribute to maintaining the property's reputation for excellence and luxury service.

Safety & Security Awareness

  • Follow all community safety, emergency, and security procedures.
  • Monitor lobby and common-area activity and report concerns to the Lead Concierge or General Manager.
  • Respond calmly and professionally during emergencies, following established protocols.
  • Maintain confidentiality regarding residents, guests and community operations.
  • Monitor security camers, and provide access to residents, owners and their guests utilizing the ButterflyX app.

Knowledge, Skills, Abilities

  • Strong customer service and hospitality orientation.
  • Professional appearance and demeanor suitable for a luxury residential environment.
  • Outstanding verbal and written communication abilities.
  • Ability to remain composed and professional in high-pressure or high-traffic situations.
  • Good organizational skills and attention to detail.
  • Basic proficiency with Microsoft Office, resident management software and digital communication platforms.
  • Ability to maintain confidentiality and exercise discretion at all times.
  • Comfortable following access-control and visitor logging procedures accurately and consistently.
  • Demonstrate initiative by remaining productive during slower period. Proactively identify tasks that need attention, assist team members when appropriate, maintain organization of the front desk and common areas, and seek out additional work or responsibilities when regular duties are completed.

Education

  • High school diploma required.

Experience

  • Customer service, hospitality, retail or reception experience preferred.
  • Experience in a front desk, concierge or guest services role is a plug but not required (training will be provided.)

Physical Requirements

  • Ability to stand, walk and move throughout the property for extended periods.

WHAT WE OFFER:

Comprehensive benefits package including medical, dental, and vision

Wellness program

Flexible Spending Accounts

Company-matching 401k contributions

Paid time off for vacation, holidays, medical, and volunteering

Paid parental leave

Training and educational assistance

Support programs, including Employee Assistance Program and Calm Health

Optional benefits including short- and long-term disability, life insurance, and pet insurance

Most importantly, a caring team who is dedicated to your success!