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The Emergency Department Technician will serve as a liaison advocate for patients, families, visitors, and staff. The goal for the Emergency Department Technician is to enhance the personal service experienced by patients, family members, and visitors while enabling the Emergency Department staff to concentrate on direct patient care. The individual identifies needs of patients and their families and works to improve their satisfaction.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: Six months of related experience
Licenses and Certifications
HEALTHCARE PROVIDER (CPR)
Qualifications
Qualifications as designated in Nursing Clinical Ladder Policy.
Proficient in written and verbal communication skills for documentation and patient, family and staff interactions to convey clear concise instructions and to accept information in order to understand and make decisions.
Must obtain CPR within 30 days from hire.
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
PROVISION OF CARE: is responsible for provisions basic care needs for population served through: the collection of clinical data, implementation of the plan of care as directed by the RN or LPN, evaluation of the patient's response to care provided, independently attending to the patients biophysical and psychosocial needs. Effectively understands and operates equipment appropriate to the departments scope of care and patient population Knowledgeable and effective in the set up of equipment for special procedures under the guidance of licensed personnel
DOCUMENTATION AND MANAGMENT OF THE MEDICAL RECORD Responsible for documentation of patient care in compliance with policy and standards Knowledgeable in the review of data within the electronic record Knowledgeable in the entry and review of orders utilizing the Provider Order Management system. Manages the flow of the clinical record from rapid registration to discharge. Demonstrates the ability to accurately enter charges under the direction of the clinical manager
STANDARDS / POLICY & PROCEDURE: Responsible for knowledge of policies & procedures and Standards related to the provision of safe medical care: including TJC, Georgia Board of Nursing, Infection Prevention, Core Measures, EMTALA, CMS, Specialty Organizations (ENA, AWON, AACN, etc)
COMMUNICATION / TEAM WORK / CONDUCT: position requires frequent contact with others both within and external to the facility, The employee must: Demonstrate the ability to communicate and work effectively with others to promote safe, efficient care Exhibit the Tanner Standards of Behavior, Maintain confidentiality in compliance with the standards and policy for Private Medical Record, Communicate with patients, visitors and families in a manner which promotes patient satisfaction.
PARTICIPATION IN THE GENERAL UNIT OPERATION: Responsibly manages resources in a conscientious manner. Participates in the cleaning and storage of equipment in compliance with Infection Prevention standards. Participates in process improvement initiatives for the department and facility as directed.
AGE APPROPRIATE CARE: Demonstrates the behavior, skills and knowledge to provide age appropriate care for all populations served to include the: ability to communicate, assess developmental level, physiologic norms, signs and symptoms of neglect, immunization status, and emotional response to stress. The nursing unit serves patients ranging in age from infant to geriatric.
Compliance Statement
Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: High School Diploma or GED
Experience: Six months of related experience
Licenses and Certifications
HEALTHCARE PROVIDER (CPR)
Qualifications
Qualifications as designated in Nursing Clinical Ladder Policy.
Proficient in written and verbal communication skills for documentation and patient, family and staff interactions to convey clear concise instructions and to accept information in order to understand and make decisions.
Must obtain CPR within 30 days from hire.
Definitions
The Emergency Department Technician will serve as a liaison advocate for patients, families, visitors, and staff. The goal for the Emergency Department Technician is to enhance the personal service experienced by patients, family members, and visitors while enabling the Emergency Department staff to concentrate on direct patient care. The individual identifies needs of patients and their families and works to improve their satisfaction.
Position Responsibilities
Contact with Others: Regular contacts with other people in or out of department, but of very routine nature, requiring courtesy and tact.
Effect of Error: Probable error usually detected in succeeding operations and generally confined to a single department or phase of organization activities. Practically all work is subject to verification or check. Occasional work with some confidential data where the effect of any disclosure would be negligible or where the full import is not apparent in the routines performed.
People Management Responsibilities
Supervisory Responsibility: Occasionally uses assistance of aide or helper in performance of task
Work Environment/Physical Effort
Mental Demands: Routine duties using one or more of several established procedures within a prescribed practice under general supervision. Involves minor decisions many of which are repetitive.
Working Conditions: Considerable - (About 75% of the day) Involved in exposure to dirt, odors, noise, or some work is performed with exposure to temperature/weather extremes/occupational risk and probability of coming into contact with blood borne pathogens, other potentially infectious diseases, or biomedical/bio-hazardous materials.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): Yes
Directly works with Patients less than 12 months of age: Yes
Physical Effort: Considerable physical effort - Lifts, carries, or handles medium weight equipment, materials, or supplies most of day. Occasional physical effort with heavy objects (over 60 lbs.). Works in reaching or strained positions frequently.
Physical Aspects
Bending: Frequent = 34% - 66% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity -- picking, pinching with fingers etc.: Frequent = 34% - 66% of the time
Feeling (Touch) -- determining temperature, texture, by touching: Frequent = 34% - 66% of the time
Hearing: Frequent = 34% - 66% of the time
Reaching -- above shoulder: Occasional = 1% - 33% of the time
Reaching -- below shoulder: Frequent = 34% - 66% of the time
Visual: Frequent = 34% - 66% of the time
Color Vision: Frequent = 34% - 66% of the time
Speaking: Frequent = 34% - 66% of the time
Standing: Frequent = 34% - 66% of the time
Balancing: Frequent = 34% - 66% of the time
Walking: Frequent = 34% - 66% of the time
Crawling: Frequent = 34% - 66% of the time
Running - in response to an emergency: Frequent = 34% - 66% of the time
Lifting up to 25 lbs.: Frequent = 34% - 66% of the time
Lifting 25 to 60 lbs.: Frequent = 34% - 66% of the time
Lifting over 60 lbs.: Frequent = 34% - 66% of the time
Handling -- seizing, holding, grasping: Frequent = 34% - 66% of the time
Carrying: Frequent = 34% - 66% of the time
Climbing: Frequent = 34% - 66% of the time
Kneeling: Frequent = 34% - 66% of the time
Squatting: Frequent = 34% - 66% of the time
Tasting: Frequent = 34% - 66% of the time
Smelling: Not required
Driving -- Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving -- Class C vehicles: Not required
Driving -- CDL class vehicles: Not required
N95 Respirator usage (PPE): Occasional = 1% - 33% of the time
Hazmat suit usage (PPE): Not required
Pushing/Pulling -- up to 25 lbs.: Frequent = 34% - 66% of the time
Pushing/Pulling -- 25 to 60 lbs.: Frequent = 34% - 66% of the time
Pushing/Pulling -- over 60 lbs. : Frequent = 34% - 66% of the time