Police Support Service Manager Jobs (NOW HIRING)

The Town of Groton is an Equal Opportunity Employer

Individuals with disabilities who will need reasonable accommodations to complete the selection process should inform the Human Resources Office as soon as possible.

Documentation supporting the need for this accommodation may be required.

The Town of Groton Connecticut seeks a highly skilled and detail-oriented professional to fill the role of Police Support Specialist in the Town of Groton Police Department. The Police Support Specialist will support and manage critical records, data, and technology systems that support daily law enforcement operations. This position plays a key role in ensuring the accuracy, security, and accessibility of police records while leading and supporting technology initiatives that enhance operational effectiveness. The ideal candidate will bring strong technical expertise, sound judgment, and a commitment to confidentiality, collaboration, and public service. This is a non-union, exempt, full-time position.

Groton is located on the shoreline in southeastern Connecticut and is home to a diverse community that celebrates inclusivity. The Town is active in economic development and diversification, and is conveniently located midway between New York and Boston. Groton boasts diverse educational options, historic sites, attractions, and outdoor spaces, for a balanced quality of life.

The Town of Groton is an Equal Opportunity Employer and values diversity at all levels; it is committed to creating an inclusive environment for all employees, and encourages all individuals to apply.

The total rewards package for this position includes the following:

• Health and Dental Insurance
• Employer HSA contribution
• Traditional Pension, or 457 Defined Contribution, Retirement Plan
• Optional Deferred Compensation plans (Roth IRA or 457(b))
• Employer sponsored life insurance
• Employee Assistance Program
• Wellness activities and resources
• Generous accrued leave time (Vacation and Sick)
• 13 Paid Holidays
• Professional Development Opportunities
• The Town is an eligible Public Service Loan Forgiveness employer

Individuals with disabilities who will need reasonable accommodation to complete the selection process should inform the Human Resources Department on or before the application deadline. Documentation supporting the need for this accommodation may be required. Criminal background, drug testing, and driving record checks required prior to employment.

Under general supervision of a Police Captain and/or Deputy Chief of Police, the Police Support Specialist serves in a supervisory capacity and performs advanced administrative, records management, technology coordination duties, and high-level research assistance in support of Police Department operations. Responsibilities include reviewing, processing, and maintaining police reports, case files, citations, and statistical data to ensure accuracy, completeness, and compliance with applicable laws and reporting standards such as NIBRS and UCR. The role compiles and analyzes crime data to prepare monthly and annual reports, manages records requests in accordance with Freedom of Information laws, coordinates responses to subpoenas and court-related inquiries, and is responsible for ensuring the accuracy, integrity, security, and timely dissemination of departmental records and data. The position also supports permitting processes, maintains database systems, and provides authorized information to department personnel, external agencies, and the public while exercising a high degree of confidentiality, discretion, and customer service. Is also responsible for supervision of staff in the records division.

In addition, the position leads and supports police technology initiatives, including planning, implementing, and maintaining automated systems and coordinating closely with the Towns Information Technology Department to ensure continuity and alignment with municipal standards. The role contributes to policy development, organizational planning, and process improvement efforts, while providing training, technical support, and staff assistance to Police Administration. Strong communication, analytical, and project management skills are essential, along with the ability to adapt to evolving technology and regulatory requirements and to collaborate effectively with internal and external stakeholders.

The ideal candidate will possess a combination of education and experience that demonstrates the knowledge and skills necessary to perform the position effectively. This typically includes a high school diploma or equivalent, supplemented by coursework in office administration, computer systems, or specialized job training. Additional college-level coursework or advanced training in Computer Information Systems or a related field is highly desirable.

Candidates should have a minimum of five (5) years of recent, progressively responsible experience supporting police or law enforcement technology systems, including network operations, customer support, application services, and the development and implementation of technology initiatives.

The successful candidate must be able to obtain and maintain required certifications and credentials for access to Criminal Justice Information Systems, including NCIC, COLLECT, AFIS, LiNX, CISS, and CAD/RMS. Strong technical proficiency, analytical ability, and a demonstrated capacity to support complex systems in a secure and regulated environment are essential.

The Police Department requires an extensive post offer criminal background check, pre-employment drug test, and driving records checks required prior to employment.

Must possess and maintain a Valid Motor Vehicle Operators License.

Prior law enforcement experience is preferred. Preference will be given to candidates who have the following: demonstrated experience with or access to the information systems referenced above, experience with FOI/FOIA requests (including coordination, review, redaction, and release of public records which could include audio, video, photographic, and printed materials), and experience with body worn cameras and their related digital evidence storage systems.

Review and screen of applications/resumes with best qualified candidates eligible for oral examination(s).

Applications must be returned on or before September 28th, 2026.