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Police Dispatch Jobs in Raleigh, NC (NOW HIRING)

Harnett County

Telecommunicator- Part Time

Lillington, NC · On-site

$48.08K - $79.36K/hr

The Telecommunicator will utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize ...

WakeMed

Telecommunicator, Police

Raleigh, NC · On-site

$37.90K - $51.50K/yr

Overview Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law ... Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the ...

WakeMed

Telecommunicator, Police

Raleigh, NC · On-site

$37.90K - $51.50K/yr

Overview Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law ... Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the ...

WakeMed

Telecommunicator, Police

Raleigh, NC · On-site

$37.90K - $51.50K/yr

Overview Responsible for receiving and dispatching 9-1-1 and non-emergency requests for law ... Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the ...

WakeMed

Telecommunicator Specialist

Raleigh, NC · On-site

$37.90K - $51.50K/yr

Using a computer aided dispatch (CAD) system, monitors and updates Campus Police units. Using the RCS 800 Mhz radio system, monitors several frequencies, transmits vital response information to the ...

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See Raleigh, NC salary details

$26.7K

$62.7K

$98.7K

How much do police dispatch jobs pay per year?

As of May 29, 2026, the average yearly pay for police dispatch in Raleigh, NC is $62,659.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $71,900.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Police Dispatcher, and why are they important?

To thrive as a Police Dispatcher, you need strong multitasking abilities, clear communication skills, and typically a high school diploma or equivalent, with some agencies requiring specialized training or certifications. Familiarity with computer-aided dispatch (CAD) systems, radio equipment, and emergency phone systems is essential. Exceptional composure under pressure, active listening, and problem-solving skills help dispatchers effectively manage high-stress situations. These skills are crucial for ensuring swift, accurate emergency response and maintaining public and officer safety.

What are some common challenges faced by police dispatchers during high-pressure situations, and how can they manage stress effectively?

Police dispatchers frequently encounter high-pressure situations, such as coordinating emergency responses or handling multiple calls simultaneously. Staying calm under pressure, prioritizing tasks, and communicating clearly with officers and callers are essential skills. Many agencies provide ongoing training and access to support resources, like peer counseling or stress management programs, to help dispatchers cope with job-related stress. Building strong teamwork and maintaining open communication with colleagues can also make challenging shifts more manageable.

What are police dispatchers?

Police dispatchers are trained professionals who receive emergency and non-emergency calls from the public and coordinate the appropriate police response. They gather crucial information from callers, assess the situation, and communicate with police officers via radio or computer to ensure a quick and effective response. Dispatchers play a vital role in public safety by remaining calm under pressure, multitasking, and providing instructions to callers until help arrives. Their work is essential for maintaining efficient communication between the public and law enforcement agencies.

What is the difference between Police Dispatch vs Emergency Medical Dispatcher?

AspectPolice DispatchEmergency Medical Dispatcher
Required CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma or equivalent; CPR certification often preferred
Work EnvironmentPolice stations, emergency call centersMedical call centers, emergency response centers
Employer & Industry UsageLaw enforcement agenciesHealthcare and emergency medical services
Common Search & ComparisonYesYes

Police Dispatch and Emergency Medical Dispatch both involve handling emergency calls, but they serve different agencies and require specific certifications. Police Dispatch focuses on law enforcement emergencies, while Emergency Medical Dispatch centers on medical emergencies. Both roles are vital in emergency response systems and share similar work environments and credential requirements.

What cities near Raleigh, NC are hiring for Police Dispatch jobs? Cities near Raleigh, NC with the most Police Dispatch job openings:
Police Dispatch jobs near you
Infographic showing various Police Dispatch job openings in Raleigh, NC as of May 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 100% In-person job distribution, with an average salary of $62,659 per year, or $30.1 per hour.

Telecommunicator- Part Time

Harnett County, NC

Lillington, NC • On-site

$21.63/hr

Part-time

Posted 8 days ago

Job description

Salary: See Position Description
Location : Lillington, NC
Job Type: Part-Time Regular
Job Number: SHF 2350
Department: 911 Center
Opening Date: 01/21/2026
Closing Date: Continuous
POSITION SUMMARY
An employee in this position performs communication work receiving Emergency and Non-Emergency Calls for service and various tasks for law enforcement, fire, EMS, and after hours answering for partner agencies in the county. This critical role serves as the vital communications link between the public in need of assistance and emergency services response. This entails a candidate being able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and emergency medical services (EMS); triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. Work is performed under the supervision of the Communications Shift Supervisor and is evaluated through observation, monitoring of radio communication, discussion and review of reports. Work is performed inside the Emergency Communications Center. The workload can fluctuate from minimal to extremely fast-paced and high call volume. This employee could deal with crisis situations that require them to make quick decisions to ensure safety of callers, responders, managing resources. The Telecommunicator must be able to work all shifts including days, nights, weekends and holidays. The Telecommunicator must be able to adapt and cope with stressful situations, emotional callers, and other unprofessional contacts.
Hourly pay rate is $21.6262 based on (2288 hours)
DUTIES AND RESPONSIBILITIES
ESSENTIAL FUNCTIONS OF THE POSITION:
  • Receives Emergency and Non-Emergency calls for service via phone, radio or other means of Communication.
  • The Telecommunicator will operate a variety of electronic equipment, including telephony, and Computer-Aided Dispatch (CAD) to maintain constant contact with Law Enforcement, Fire and EMS personnel.
  • Operates a Computer-Aided Dispatch (CAD) system, along with his/her training, policies, protocols and procedures to screen calls for service. This employee should be able to promptly answer the calls professionally, regardless of if the call is received via telephone, text, video or other method.
  • Providing pre-arrival and post-dispatch instructions during high-stress situations, such as CPR, Active Shooter, Childbirth, Callers in Danger, etc.
  • The Telecommunicator will ascertain such information by obtaining the location of the emergency, the nature of the emergency, and all pertinent and available information.
  • The Telecommunicator will utilize the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) to protocol process and prioritize calls for service.
  • Using training and operational policies, protocols, and procedures to take appropriate action including, but not limited to: relaying critical information, and dispatching/initiating the emergency response system.
  • Assigning units to incidents via radio, or other methods of Communication.
  • Relaying pertinent information, coordinating available resources, etc.
  • Conducting continuous status checks for responders to ensure the continuous safety of those responders on the scene.
  • Documenting thorough and accurate information about the incident and maintaining consistent awareness of the scene.
  • Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement agencies such as Wanted Persons, Missing Persons, Stolen Vehicles, etc.
  • This position is essential, and the employee must report to work during disaster situations.
  • Performs other related duties as required.

MINIMUM QUALIFICATIONS
MINIMUM REQUIREMENTS TO PERFORM WORK:
  • Graduation from high school/or GED and some communications, dispatching, or other public contact work preferred; or an equivalent combination of education and experience.
  • Must have or obtain a North Carolina Driver's License and have reliable transportation to and from work.
SPECIAL REQUIREMENTS:
  • Upon employment, the Telecommunicator must be able to obtain certification from the North Carolina State Bureau of Investigation (SBI) as a Division of Criminal Information (DCI) Operator within 90 days.
  • Must be able to obtain certification from the North Carolina Sheriff's Training & Standards as a Basic Telecommunicator within one year of employment.
  • Other Certifications required upon employment include, but not limited to:
Cardiopulmonary Resuscitation (CPR)
Emergency Medical Dispatch (EMD)
Emergency Fire Dispatch (EFD)
Emergency Police Dispatch (EPD)
Division of Criminal Information (DCI) Modules 1-3
National Incident Management System (NIMS) 100, 200, 700 & 800.
KNOWLEDGE, SKILLS, and ABILITIES:
  • Knowledge of Emergency Communications is preferred, but not required.
  • Knowledge of the county.
  • Knowledge of basic computer skills
  • Knowledge of stress management.
  • Ability to make quick decisions in stressful situations while remaining calm.
  • Ability to show/provide empathy to callers.
  • Respect
  • Patience
  • Ethics, Honesty, and Integrity
  • Dependable
  • Flexible
  • Non-bias
  • Emotional Control
  • Skills Required:
  • Keyboarding/Typing
  • Multi-Tasking
  • Critical Thinking and Problem Solving
  • Ability to work as a team
  • Active Listening/Verbal and Written Communication Skills
  • Customer Service
  • Geography and Map reading
  • Reasoning and logic
  • Memory and Recall

SUPPLEMENTAL INFORMATION
PHYSICAL DEMANDS:
  • Must be able to physically perform the basic life operational functions of stooping, reaching, lifting, fingering, grasping, talking, and hearing.
  • Must be able to perform sedentary work exerting up to 10 pounds of force occasionally; and a negligible amount of force frequently or constantly to move objects.
  • Must possess the visual acuity to operate computer equipment and maintain and review manual written records.
WORK ENVIRONMENT:
The employee works indoors handling calls from people who are dealing with medical, police, or fire emergencies.
Temporary or Part-Time Employees are not eligible to receive benefits .
01
Candidates for this position must be at least 21 years of age or older. Do you meet this requirement?
  • Yes
  • No

02
Do you have previous 911 Call Center experience?
  • Yes
  • No

03
This position requires you to type 35 wpm. Do you meet this requirement?
  • Yes
  • No

04
From the list below, please select any of the following certification(s) you currently possess:
  • DCI Certificate
  • Emergency Fire Dispatch Certificate (EFD)
  • Emergency Medical Dispatch Certificate (EMD)
  • Emergency Police Dispatch Certificate (EPD)
  • Telecommunicator Certificate
  • None of the above

05
This position may require you to work weekend, evening and holiday shifts. Are you willing to meet this working condition?
  • Yes
  • No

06
Please indicate how you heard about this job opportunity: If referred by a Current County Employee please list their first name and last name below.
Required Question

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