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Police Communications Operator - Public Safety
Salary: $21.32/hour with a 5% shiftdifferential for afternoon and overnight shifts based on 40 hours per week.
Benefits: The University offers generousbenefits including paid time off (holidays, holy days and vacation), employermatching contributions to the retirement plan, and tuition benefits foremployees and their eligible dependents. Learn more and explore benefits at www.duq.edu/benefits
Location: Public Safety
Position Status: Full-time (40 hours perweek)
Hours: Varied
Position Number: 670109/43-017
FLSA Status: Non-exempt
POSITIONSUMMARY:
The Police Communications Operator(PCO) serves as the vital link between the University community and the PublicSafety personnel dedicated to their protection. Stationed within the PublicSafety Communications Center, this role requires a professional demeanor,exceptional interpersonal skills, and the ability to maintain peakeffectiveness in a high-pressure, 24/7 environment. PCOs are responsible formanaging multi-channel communications, including telephone inquiries, radiotransmissions, walk-in requests, and automated computer alerting systems.Success in this role depends on the ability to accurately synthesize and relaycritical information to Public Safety officers and emergency responders withspeed and precision.
Operating under a Community-OrientedPolicing Model, the Department of Public Safety prioritizes safety and crimeprevention through proactive engagement and diverse programming. As a centralfigure in this mission, the PCO must utilize superior communication skills tofoster a safe, welcoming, and inclusive campus environment. Administrativeoversight for this position is provided by the Lead Police CommunicationsOperator, with strategic direction from the Director of Emergency Managementand Threat Assessment.
Given the 24/7 nature of operations,candidates must demonstrate complete scheduling flexibility, including theavailability to work nights, weekends, and holidays. Beyond standard shifts,the PCO must remain ready for duty recall as operational needs or emergenciesdictate. The physical and mental demands of the position include maintainingsharp focus during high-pressure situations and during prolonged periods ofsitting and intensive screen monitoring.
Accountability,reliability, and consistent attendance are mandatory professional requirementsfor this position.
DUTIESAND RESPONSIBILITIES:
Thislist is neither absolute nor restrictive, but indicates approximate duties andresponsibilities which may be redefined pursuant to operational needs
Emergency Communications: Receives andrecords all incoming radio and telephone transmissions; dispatches UniversityPublic Safety or Facilities personnel for emergency and routine responses usingARMS Computer Aided Dispatch (CAD) software.
Systems Monitoring: Proficiently operates securityand life-safety systems, including C-CURE Access Control, CCTV cameras, andalarm systems.
Emergency Notification: Activates theOutside Warning System, DU Emergency Alert, and emergency lockdown procedureswhen appropriate.
External Monitoring and Liaison: Monitors City ofPittsburgh Police channels for nearby activity and coordinates with the CityIndex Desk for vehicle and arrest information.
Incident Reporting: Immediately reports securitybreaches, safety concerns, or unusual circumstances to the appropriatesupervisor or administrator.
Additional Duties: Performs related dutiesas assigned.
REQUIREMENTS:
Minimum qualifications:
HighSchool diploma, or GED.
A minimum of one (1)year of public safety experience utilizing emergency communication technologies(radio, computer, CAD, etc.).
Certification: Mustsuccessfully pass and maintain the Association of Public Safety CommunicationsOfficials (APCO) course and certification within the first year of employment.Fully embraces training that enhance professional job performance.
Communication: Ability to communicate clearly, concisely, and professionally, both orally andin writing.
Technical Communication: Capable of accurately receiving critical information via telephone or radio anddisseminating it through appropriate channels while maintaining a calm andprofessional demeanor.
Technical Proficiency: Strong computer skills with proficient typing abilities.
Critical Thinking: Ability to evaluate complex situations independently while adhering todepartmental rules and policies.
Reliability and Flexibility: Ability to work flexible hours and adhere to strict attendance and punctualitystandards to ensure 24/7 operational coverage.
Work Initiative: Functions as a self-starter with a high-quality work ethic and the ability towork both independently and within a team-oriented environment.
Adaptive Performance: Demonstrates the ability to multi-task effectively and remain focused duringhigh-stress situations.
Stress Management: Ability to multi-task and maintain focus during high-stress situations whilesitting for prolonged periods.
Labor Relations: Willingness to join the labor union during the first year of employment asrequired by contract.
Interpersonal Relations: Proven ability to establish and maintain effective working relationships acrossthe diverse University community, consistently applying a service-orientedapproach.
Professional Standards: Committed to acting legally, morally, and ethically in all professionalinteractions while maintaining a neat and professional appearance.
Inclusion and Respect: Demonstrates sensitivity to the unique needs of every individual, ensuring allmembers of the community are treated with dignity and respect.
Preferredqualifications:
One (1)year experience of professional dispatching.
Alternatively,the successful candidate may possess any equivalent combination of experienceand training, which provides the knowledge, skills and abilities required toperform the essential job functions. This includes, but is not limited to, thefollowing:
Ability to establish and maintain effective working relationships with theUniversity Community.
Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.
APPLICATIONINSTRUCTIONS:
Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.
DuquesneUniversity was founded in 1878 by its sponsoring religious community, theCongregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.