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Poker Support Jobs (NOW HIRING)

Champions Club Texas

Poker Shift Manager

Plano, TX · On-site

Perform other duties and special projects, as assigned in support of the Club's operational goals ... Strong knowledge of poker rules, game protection, tournament operations, and Title 31 reporting.

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Poker Support information

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$5

$13

$16

How much do poker support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for poker support in the United States is $13.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.14 per hour, depending on experience, location, and employer.

What is a poker support?

Poker Support jobs involve assisting online poker players with account issues, technical problems, game rules, and payment inquiries. These professionals provide customer service through chat, email, or phone, ensuring players have a smooth and enjoyable gaming experience. They may also help resolve disputes, verify accounts, and explain promotions or bonuses. Strong communication skills and knowledge of poker games are essential for this role.

What are the key skills and qualifications needed to thrive as a poker support specialist, and why are they important?

To excel as a Poker Support Specialist, you need strong customer service skills, deep knowledge of poker rules and terminology, and experience with online gaming platforms. Familiarity with customer support software, live chat systems, and ticketing tools like Zendesk is typically required. Outstanding communication, problem-solving ability, and patience help you effectively resolve player inquiries and de-escalate challenging situations. These skills ensure prompt, accurate assistance and maintain player trust and satisfaction in a competitive gaming environment.

What are the most common challenges faced by poker support representatives, and how can these be addressed?

Poker Support representatives often encounter challenges such as resolving disputes between players, managing technical issues related to game software, and ensuring compliance with responsible gaming policies. Addressing these requires strong communication skills, an understanding of poker rules and platform features, and a calm, solution-oriented approach. Training on conflict resolution and regular updates on platform changes help representatives stay effective, while close collaboration with technical teams ensures prompt issue resolution.

What is the difference between Poker Support vs Poker Dealer?

AspectPoker SupportPoker Dealer
CredentialsCustomer service skills, basic knowledge of poker rulesDealer certification, dealing skills, knowledge of casino procedures
Work EnvironmentCustomer service areas, online platforms, casino floorsCasino tables, live gaming environments
Employer & IndustryCasinos, online poker sites, gaming eventsCasinos, gaming venues, tournaments
Common Search & ComparisonCustomer support roles in pokerLive poker dealing roles

While Poker Support focuses on assisting players with account issues, game rules, and technical problems, Poker Dealers are responsible for dealing cards, managing gameplay, and ensuring fair play at casino tables. Both roles are essential in the poker industry but differ in skills, environment, and responsibilities.

What cities are hiring for Poker Support jobs?

Cities with the most Poker Support job openings:

What states have the most Poker Support jobs?

States with the most job openings for Poker Support jobs include:

What are popular job titles related to Poker Support jobs?

For Poker Support jobs, the most frequently searched job titles are:

Infographic showing various Poker Support job openings in the United States as of September 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 100% In-person job distribution, with an average salary of $27,959 per year, or $13.4 per hour.

Poker Dealer - Part Time

Morgantown, PA • On-site

Hollywood Casino Morgantown
See more jobs at Hollywood Casino Morgantownexternal

Part-time

Medical, Retirement, PTO

Re-posted 10 days ago

Job description

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

Schedule: 3 - 10 hour Shifts

  • Experience in conducting poker game. 
  • Safeguards the assets of the company.
  • Conduct the poker game.
  • Responsible for the accuracy of the table bank and the pot.
  • Adhere to poker room policies / procedures.
  • Review and inspect assigned working environment for any and all safety hazards.
  • Keep well informed of all corporate, property and Poker Department policies and/or procedures, upcoming events.
  • Required to do BRUSH-duty As Needed
  • Poker Dealer Will Keep All Accrued Tips
  • Comply with Pennsylvania Gaming Control Board Regulations
  • Perform other job related duties as assigned.
BRING US YOUR BEST.
  • Basic mathematic skills.
  • Money handling skills.
  • Thorough understanding and working knowledge of all Poker Room promotions and payoffs.
  • Ability to deal all Hold'em and Stud type poker games.
  • Ability to communicate, understand and read and write the English language.
  • Posses the ability to sit and deal for long periods of time (2 to 4 hour periods)
  • The ability to make sound professional decisions in a noisy and at times confusing environment.
  • The ability to retain his/hers composure and professional demeanor in times of Guests and Employee displeasure's, requests and/or complaints.
STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY$5.00 per hour (plus collecting all tokes)Employment Type: PART_TIME

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