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Poker Support Jobs (NOW HIRING)

Jamul Casino

Poker Supervisor (Part-Time)

Jamul, CA · On-site

The Poker Supervisor will help lead operations on the casino floor by overseeing daily activities ... Supports and * Adheres to scheduling and coordinates with manager any scheduling concerns, with ...

Champions Club Texas

Poker Shift Manager

Dallas, TX

Perform other duties and special projects, as assigned in support of the Club's operational goals ... Strong knowledge of poker rules, game protection, tournament operations, and Title 31 reporting.

Jamul Casino

Poker Supervisor (Part-Time)

Jamul, CA · On-site

The Poker Supervisor will help lead operations on the casino floor by overseeing daily activities ... Supports and * Adheres to scheduling and coordinates with manager any scheduling concerns, with ...

Casino Arizona

POKER ROOM DIRECTOR

Scottsdale, AZ · On-site

Poker Room Gaming License: Class III FLSA Status: Exempt Reports To: General Manager Summary ... A Director level leader is expected to actively support ECMs in their professional and academic ...

Champions Club Texas

Poker Shift Manager

Dallas, TX · On-site

Perform other duties and special projects, as assigned in support of the Club's operational goals ... Strong knowledge of poker rules, game protection, tournament operations, and Title 31 reporting.

Champions Club Texas

Poker Shift Manager

Dallas, TX · On-site

Perform other duties and special projects, as assigned in support of the Club's operational goals ... Strong knowledge of poker rules, game protection, tournament operations, and Title 31 reporting.

Rivers Casino

Poker Dealer (Experienced)

Schenectady, NY · On-site

$16.80/hr

Supports and maintains the guest service standards at all times while promoting outstanding guest relations and enforcing rules of the game * Performs duties required in Poker tournaments * Assists ...

Casino Arizona

POKER ROOM DIRECTOR

Scottsdale, AZ · On-site

Poker Room Gaming License: Class III FLSA Status: Exempt Reports To: General Manager Summary ... A Director level leader is expected to actively support ECMs in their professional and academic ...

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Poker Support information

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$5

$13

$16

How much do poker support jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for poker support in the United States is $13.44, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $15.14 per hour, depending on experience, location, and employer.

What is a poker support?

Poker Support jobs involve assisting online poker players with account issues, technical problems, game rules, and payment inquiries. These professionals provide customer service through chat, email, or phone, ensuring players have a smooth and enjoyable gaming experience. They may also help resolve disputes, verify accounts, and explain promotions or bonuses. Strong communication skills and knowledge of poker games are essential for this role.

What are the key skills and qualifications needed to thrive as a poker support specialist, and why are they important?

To excel as a Poker Support Specialist, you need strong customer service skills, deep knowledge of poker rules and terminology, and experience with online gaming platforms. Familiarity with customer support software, live chat systems, and ticketing tools like Zendesk is typically required. Outstanding communication, problem-solving ability, and patience help you effectively resolve player inquiries and de-escalate challenging situations. These skills ensure prompt, accurate assistance and maintain player trust and satisfaction in a competitive gaming environment.

What are the most common challenges faced by poker support representatives, and how can these be addressed?

Poker Support representatives often encounter challenges such as resolving disputes between players, managing technical issues related to game software, and ensuring compliance with responsible gaming policies. Addressing these requires strong communication skills, an understanding of poker rules and platform features, and a calm, solution-oriented approach. Training on conflict resolution and regular updates on platform changes help representatives stay effective, while close collaboration with technical teams ensures prompt issue resolution.

What is the difference between Poker Support vs Poker Dealer?

AspectPoker SupportPoker Dealer
CredentialsCustomer service skills, basic knowledge of poker rulesDealer certification, dealing skills, knowledge of casino procedures
Work EnvironmentCustomer service areas, online platforms, casino floorsCasino tables, live gaming environments
Employer & IndustryCasinos, online poker sites, gaming eventsCasinos, gaming venues, tournaments
Common Search & ComparisonCustomer support roles in pokerLive poker dealing roles

While Poker Support focuses on assisting players with account issues, game rules, and technical problems, Poker Dealers are responsible for dealing cards, managing gameplay, and ensuring fair play at casino tables. Both roles are essential in the poker industry but differ in skills, environment, and responsibilities.

What cities are hiring for Poker Support jobs?

Cities with the most Poker Support job openings:

What states have the most Poker Support jobs?

States with the most job openings for Poker Support jobs include:

What are popular job titles related to Poker Support jobs?

For Poker Support jobs, the most frequently searched job titles are:

Infographic showing various Poker Support job openings in the United States as of September 2026, with employment types broken down into 25% Full Time, and 75% Part Time. Highlights an 100% In-person job distribution, with an average salary of $27,959 per year, or $13.4 per hour.

Poker Brushperson

Robinsonville, MS • On-site

Ceasars Entertainment
Hospitality Services • 10K+ employees
Learn more about Ceasars Entertainmentexternal

Full-time

Re-posted 13 days ago

Key responsibilities

  • Assist in maintaining the smooth operation of the poker room by overseeing game setup, seating, and chip distribution.

  • Support the maintenance of a safe, clean, and welcoming environment in the poker room.

  • Provide excellent customer service by explaining game rules, supporting players, and ensuring guest satisfaction.

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 255 frontline employees who took The Breakroom Quiz

106th of 164 rated casinos

Job description

Help to ensure the smooth operation of the poker room by performing the following duties.

Horseshoe Casino is the premier casino of the Mid-South.  Horseshoe has been #1 since day one.  We know what gamblers want.  The casino boast over 1300 slot and video poker machines and largest table games area in the South.  We have a 25-table World Series of Poker themed poker room featuring the WSOP lounge.  Make a bet on your favorite team in The Book.  We are the home of Bluesville, a beautiful 1400 seat music venue featuring headline entertainment in an intimate setting. The Horseshoe Tunica Hotel features a 14-floor tower with over 500 luxuriously appointed rooms featuring world-class customer service and amenities including: Jack Binion's Steak which offers contemporary as well as classic fine dining offerings and a wine bar, the all you can imagine Village Square Buffet featuring fare from all over the world and highlighting Southern specialties and desserts, and the area's only Starbucks.  Horseshoe Tunica is a throwback to gaming's golden age. Here you'll find everything a real gambler wants, and more.
  • High school diploma or equivalent.
  • Minimum of one to two years poker room experience preferred.
  • Strong interpersonal and communication skills required.
  • Must be 21 years of age or older.
  • Must be able to obtain a Mississippi Gaming License.
  • Must be able to maneuver to all areas of the casino
  • Must be able to lift up to 10 pounds
  • Must be able to bend, reach, kneel, twist and grip items while working at assigned area.
  • Must be able to work at a fast pace and in stressful situations.
  • Must be able to read, write, speak and understand English.
  • Must be able to respond to visual and aural cues.
  • Assists in maintaining a safe and clean working environment.
  • Keeps the players list.
  • Personally oversees the starting and combining of all games.
  • Makes fills when needed.
  • Seats players.
  • Gets chips for players.
  • Keeps the poker room clean.
  • Gets set-ups for dealers.
  • Explains the games and rules to the player.
  • Supports and maintains Horseshoe Casino courtesy guidelines.
  • Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. 
  • Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.   
  • Creates an atmosphere of luck and celebrates customer wins.  
  • Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.  
  • Anticipates needs and provides fast, flawless service. 
  • Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. 
  • Promotes Total Rewards programs and card membership. 
  • Provides a warm farewell and thanks guests for visiting.

What Caesars Entertainment employees say

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