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What are the key skills and qualifications needed to thrive as a Payment Operations Analyst (related to Poa Pay), and why are they important?

To thrive as a Payment Operations Analyst, you need strong analytical skills, attention to detail, and a background in finance, accounting, or business administration. Familiarity with payment processing platforms, reconciliation systems, and proficiency in Excel or similar data tools is typically required, along with relevant certifications such as CPA or CAMS being advantageous. Excellent problem-solving, communication, and organizational skills set top performers apart in this role. These skills and qualifications are crucial for ensuring accurate, compliant, and efficient payment operations in a fast-paced financial environment.

How does a Poa Pay team member typically collaborate with other departments to deliver payment solutions?

As a Poa Pay team member, you’ll frequently collaborate with product managers, engineers, and customer support teams to design and implement seamless payment solutions. This cross-functional teamwork ensures that payment systems are user-friendly, secure, and aligned with the company’s business goals. Regular meetings, agile workflows, and shared project management tools are common, helping you stay connected and responsive to both technical and user experience feedback.

What is Poa Pay?

Poa Pay is a digital payment service that allows users to make secure, cashless transactions, primarily in Kenya. It is often used for paying bills, transferring money, and making purchases at participating merchants. Poa Pay aims to provide a convenient and accessible platform for financial transactions, especially for people who may not have traditional bank accounts. The service is typically accessed via a mobile app or USSD code, making it easy to use on both smartphones and basic mobile phones.

What is the difference between Poa Pay vs Payroll Specialist?

AspectPoa PayPayroll Specialist
CredentialsMay require basic payroll or financial certificationsTypically requires payroll certifications or accounting background
Work EnvironmentOften in financial services, online platforms, or payroll processing firmsCommonly in HR departments, accounting firms, or large organizations
Employer & Industry UsageUsed by companies offering payroll services or financial platformsEmployed by organizations managing employee payrolls
Search & Comparison IntentPeople comparing payroll processing options or servicesIndividuals seeking payroll management careers or roles

While Poa Pay typically refers to a payroll or payment platform, a Payroll Specialist is a professional responsible for managing employee compensation. Both are related to payroll functions, but Poa Pay is more about the service or platform, whereas Payroll Specialist is a job role.

More about Poa Pay jobs
What cities are hiring for Poa Pay jobs? Cities with the most Poa Pay job openings:
What states have the most Poa Pay jobs? States with the most job openings for Poa Pay jobs include:
What job categories do people searching Poa Pay jobs look for? The top searched job categories for Poa Pay jobs are:
Poa Pay jobs near you
Infographic showing various Poa Pay job openings in the United States as of May 2026, with employment types broken down into 66% Full Time, 27% Part Time, and 7% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.
Implementation Specialist (UKG Ready required)

Implementation Specialist (UKG Ready required)

Insurance Office of America

Madeira Beach, FL

Full-time

Medical, Retirement

Posted 11 days ago

Insurance Office Of America rating

8.6

Company rating: 8.6 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

73rd of 259 rated insurance

Job description

Job Description:

Title:ImplementationSpecialist

Work Mode:Fully remote| Location/Supporting:Lakewood Ranch, FL or Longwood, FL| Experience:3-5 years Payroll / HRIS / Implementation experience required. Must have UKG Ready experience.
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace.Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours.To view our branch locations, please visit: ioausa.com/locations
About the Role:The Implementation Specialist (IS) is responsible for configuration and demonstrations of the UKG Ready platform across Payroll, TLM, and HRIS modules for both new and existing clients. The ideal candidate is resourceful, detail-oriented, and comfortable navigating client communication and training, system configuration, and operational processing needs. The IS will also complete other duties as assigned by the Implementation Manager. This can be a hybrid or fully remote role.


Key Responsibilities:

  • Client implementation:Configure, test,demonstrate, and activate the UKG Ready Platform for POA Clients, specific to their needs.

  • Train clients on the UKG Ready platform, including Payroll, HRIS, Time & Labor Management, and Benefits solutions.

  • Client training:Coordinate and deliver client training sessions to ensure successful system adoption and longterm usability.

  • Sales collaboration:Work closely with Sales partners to support seamless client handoffs and deliver a positive, consultative implementation experience.

  • Client handoff meetings:Schedule and attend client handoff meetings to confirm implementation scope, timelines, and expectations.

  • Data integrity:Provide quality control and validation of client data throughout the implementation process to ensure accuracy and compliance.

  • Customer service mentality:Deliver outstanding client service byanticipatingneeds,maintainingprofessional and frequent communication, and responding promptly to service requests.

  • Relationship management:Develop andmaintainpositive, productive relationships with clients, Sales representatives, teammates, and POA leadership.

  • Discretion and judgment:Exercise independent judgment to achieve outcomes thatbenefitboth clients and POA.

  • Business growth:Actively seek opportunities to expand POA services byidentifyingclient needs and supportingadditionalproduct offerings.

  • Training participation:Regularlyparticipatein internal and external training,expandingand sharing knowledge within the POA Team.

  • Team support:Act as back-up for teammates as needed, ensuring overall team service excellence.

  • Collaboration:Work effectively with the entire POA team, seeking input and developing win-win solutions to any process, service, quality, or productivity issues.

  • Technical competence:Maintain a high degree of technical competence and industry/market expertise.

  • Compliance:Comply with all company work rules, standards, policies, and procedures at all times.

  • Professional development:Continuously improve professional skills by activelyparticipatingin internal and external development opportunities.

  • Champion IOA Values:Demonstrateintegrity and leadership.


Ideal CandidateQualifications:

  • Bachelor's Degree preferred (equivalent experience considered in lieu of degree)

  • Advanced knowledge of UKG Ready

  • Experience with configuring TLM Pay Calc 2.0

  • 3-5 years of Payroll, HRIS, or client implementation/ onboardingexperience

  • Prior experience configuring Payroll, HRIS, Time & Labor, and Benefits platforms;in a SaaS Payroll / HRIS / TLM environment

  • Employee Benefits configuration and enrollment experience

  • FPC or CPP certification (preferred)

  • Ability to successfully import,validate, and analyze client data within Payroll/HRIS systems

  • Strong knowledge of Payroll, Tax, Garnishments, Workers' Compensation, and Health Benefits

  • Advanced Microsoft Excelproficiency, including functions and formulas

  • Excellent written and verbal communication skills

  • Strong analytical, organizational, and problemsolving skills

  • Detailoriented with the ability to manage multiple implementations and deadlines

  • Ability to work effectively both independently and within a collaborative team environment


What We Offer:

  • Competitive salaries and bonus potential

  • Company-paid health insurance

  • Paid holidays, vacations, and sick time

  • 401K with employer match

  • Professional growth and career progression opportunities

  • Respectful culture and work/family life balance

  • Community service commitment

  • Supportive teammates and a rewarding work environment


What to Expect(Application Process):

  • 30-Minute Phone Screen, Online Assessments, and Interview(s)

Salary Range

The expected pay range for this position is $28.00 to $40.00 per hour, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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