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Plumbing Service Manager Jobs (NOW HIRING)

Cox Engineering

Plumbing Service Manager

Randolph, MA

$160K - $175K/hr

Plumbing Service Manager Plumbing Service Manager Location: Randolph, MA Job Type: Full-Time Job Summary: The Plumbing Service Manager is responsible for leading the day-to-day operations of Cox ...

ARS-Rescue Rooter

Plumbing Service Manager

Charleston, SC · On-site

$80K - $95K/yr

We are seeking an experienced Plumbing Service Manager to lead our plumbing service department, manage field teams, and oversee the installation, repair, and service of residential and commercial ...

ARS-Rescue Rooter

Plumbing Service Manager

Charleston, SC · On-site

$80K - $95K/yr

We are seeking an experienced Plumbing Service Manager to lead our plumbing service department, manage field teams, and oversee the installation, repair, and service of residential and commercial ...

ARS

Plumbing Service Manager

Charleston, SC

$80K - $95K/yr

We are seeking an experienced Plumbing Service Manager to lead our plumbing service department, manage field teams, and oversee the installation, repair, and service of residential and commercial ...

Peakzi

Plumbing Service Manager

Marysville, WA · On-site

$90K - $150K/yr

Plumbing Service Manager | Leadership Role | $90K-$130K+ Marysville, WA | Full-Time Lead the Team. Drive Performance. Build Something That Lasts. A great home service plumbing company is looking for ...

Cox Engineering

Plumbing Service Manager

Randolph, MA · On-site

The Service Manager partners closely with the General Manager of Plumbing to build a scalable service organization capable of supporting continued growth. Success in this role is measured by ...

Hander Inc.

Plumbing Service Manager

Sioux Falls, SD · On-site

Plumbing/HVAC Service Manager Hander Plumbing - Sioux Falls, SD Introduction Join Hander Plumbing , a growing and trusted plumbing company serving the Sioux Falls, SD market , as our next Plumbing ...

Mr. Rooter

Plumbing Service Manager

Royal Oak, MI · On-site

$75K - $150K/yr

We're looking for an experienced Plumbing Service Manager to join our leadership team and help drive performance, develop people, and deliver exceptional customer experiences. If you're a natural ...

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Plumbing Service Manager information

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How much do plumbing service manager jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for plumbing service manager in the United States is $31.52, according to ZipRecruiter salary data. Most workers in this role earn between $24.76 and $35.82 per hour, depending on experience, location, and employer.

What does a plumbing service manager do?

A Plumbing Service Manager oversees the daily operations of a plumbing service department, ensuring that jobs are scheduled and completed efficiently and up to code. They manage a team of plumbers and support staff, handle customer service issues, oversee budgeting and inventory, and ensure compliance with safety and regulatory standards. Additionally, they may be responsible for training employees, developing business strategies, and maintaining relationships with clients. Their role is crucial in delivering quality service and maintaining company reputation.

What are the key skills and qualifications needed to thrive as a plumbing service manager, and why are they important?

To thrive as a Plumbing Service Manager, you need extensive plumbing knowledge, supervisory experience, and often a relevant license or certification. Familiarity with project management software, scheduling tools, and understanding of plumbing codes and safety regulations are typically required. Strong leadership, problem-solving skills, and effective communication set top performers apart in this role. These skills ensure efficient team management, regulatory compliance, and high-quality service delivery to clients.

What are the most common challenges faced by a plumbing service manager, and how can they be addressed?

Plumbing Service Managers often face challenges such as balancing technician schedules, managing emergency service requests, and maintaining high customer satisfaction. To address these, strong organizational skills and effective communication with both clients and team members are essential. Implementing streamlined scheduling tools and regular team meetings can help ensure that jobs are completed efficiently and standards are met. Additionally, staying updated on industry regulations and fostering a positive work environment can lead to smoother operations and better employee retention.

What is the difference between Plumbing Service Manager vs Plumbing Technician?

AspectPlumbing Service ManagerPlumbing Technician
CredentialsTypically requires a plumbing license, management experience, and possibly certifications in business or project managementRequires a plumbing license and technical training or apprenticeship
Work EnvironmentOversees operations, manages staff, and interacts with clients in office and field settingsPerforms installation, repair, and maintenance work primarily in the field
Employer & Industry UsageFound in plumbing companies, construction firms, and maintenance departmentsEmployed by plumbing contractors, service companies, or as independent technicians

The main difference is that a Plumbing Service Manager focuses on overseeing operations, managing staff, and client relations, while a Plumbing Technician performs hands-on plumbing work. Both roles require licensing, but the manager's role emphasizes leadership and coordination, whereas the technician's role emphasizes technical skills and fieldwork.

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What are popular job titles related to Plumbing Service Manager jobs?

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Plumbing Service Manager jobs near you
Infographic showing various Plumbing Service Manager job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $65,552 per year, or $31.5 per hour.

Plumbing Service Manager

Randolph, MA

Cox Engineering
Construction • 201 - 500 employees
Learn more about Cox Engineeringexternal

$160K - $175K/hr

Full-time

Re-posted 14 days ago

Job description

Job Title: Plumbing Service Manager
Plumbing Service Manager
Location: Randolph, MA
Job Type: Full-Time
Job Summary:
The Plumbing Service Manager is responsible for leading the day-to-day operations of Cox Engineering’s plumbing service business. This position provides leadership and direction to plumbing technicians while ensuring work is completed safely, efficiently, and with a high level of quality and customer satisfaction.
The Service Manager partners closely with the General Manager of Plumbing to build a scalable service organization capable of supporting continued growth. Success in this role is measured by developing technicians, improving operational performance, delivering exceptional customer service, and continuously improving the systems and processes that drive the business.
Key Responsibilities:

Service Operations
  • Lead the daily execution of the plumbing service operation
  • Partner with the dispatch team to optimize technician scheduling, workload balancing, emergency response, and overall labor utilization
  • Monitor service workload and technician capacity to ensure customer commitments are met while maximizing productivity
  • Provide operational support for emergency service calls and escalated customer issues
  • Ensure work orders are completed accurately, efficiently, and closed in a timely manner within BuildOps
  • Support the successful execution of preventive maintenance agreements, time-and-material service, quoted repair work, and small projects
  • Leadership amp; Team Development
  • Lead, coach, and develop a team of plumbing technicians
  • Conduct regular field observations and provide ongoing coaching, mentoring, and performance feedback to technicians
  • Mentor apprentices and support technician career development
  • Foster a culture of accountability, teamwork, professionalism, and continuous improvement
  • Assist with recruiting, interviewing, onboarding, and retaining high-performing technicians
  • Identify future leaders and create development opportunities within the department

Technical Leadership
  • Serve as the senior technical resource for complex service issues, providing guidance and troubleshooting support to technicians
  • Review challenging repair strategies and recommend practical, cost-effective solutions
  • Ensure all work complies with applicable plumbing codes, safety standards, and company quality expectations
  • Promote consistency in workmanship and service delivery across the department
  • Customer Experience
  • Develop strong relationships with customers by providing responsive, professional service
  • Assist in resolving customer concerns and service escalations
  • Partner with Account Managers and project teams to ensure a seamless customer experience
  • Identify opportunities to improve service delivery and customer satisfaction

Operational Excellence
  • Develop, implement, and continuously improve operating procedures that support a scalable service organization
  • Monitor department performance using key operational metrics
  • Drive improvements in productivity, efficiency, and technician utilization
  • Promote a culture of safety by ensuring compliance with OSHA regulations and Cox Engineering safety policies
  • Maintain accurate documentation, service records, and operational reporting

Financial amp; Business Support
  • Work with the General Manager to achieve departmental operational and financial goals
  • Monitor labor productivity, overtime, equipment utilization, and operational costs
  • Review service performance trends and recommend process improvements
  • Support quoting and estimating efforts by providing technical guidance when needed
  • Assist with budgeting, workforce planning, and resource forecasting

Qualifications
  • 7+ years of commercial plumbing experience with progressive leadership responsibilities
  • Massachusetts Journeyman or Master Plumbing License preferred
  • Proven ability to lead, coach, and develop technical teams
  • Strong understanding of commercial plumbing systems, troubleshooting, maintenance, and repair
  • Experience managing multiple priorities in a fast-paced service environment
  • Excellent communication, organization, and problem-solving skills
  • Proficiency with Microsoft Office and service management software

Why Join Cox Engineering
At Cox Engineering, we are building the next generation of service leadership. This position offers the opportunity to shape a growing plumbing service organization, develop outstanding technicians, and play a key role in building scalable processes that will support the company’s long-term growth.

Apply