Player Development Coordinator Jobs in Nevada (NOW HIRING)

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits-such as day-one medical coverage, 401(k) matching, and annual performance bonus-may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Greets guests actively engaged in gaming and assists team members in player identification. 

• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs. 

• Exhibits a friendly, helpful, and courteous manner when dealing with guests and fellow team members. 

• Advocates for the adoption and usage of the PENN Play app and other PENN products by consistently notifying guests of its benefits and value. 

• Maintains knowledge of casino marketing and player development promotions and encourages guest participation, thus achieving quarterly goals set by management. 

• Assists in resolving guest opportunities and/or conflicts, in fair and equitable manners. 

• Develops and maintains technical skills to maximize use of patron data systems.  

• Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc.  

• Helps the Marketing Manager as needed.  

• Adheres to all Corporate and local policies, procedures, and operating guidelines.  

• Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.  

• Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to, tournaments, drawings, VIP parties, and festivals. 

• Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner. 

• Responsible for adhering to established policies and procedures for each promotion. 

• Issues appropriate prizes to guests. 

• Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events. 

• Provide support and troubleshoot guest concerns with our marketing technology (app, offers, kiosks, etc.). 

• Ensures that all advertising collateral and outdoor billboards are in compliance with the 800 number Gambling Problem requirements. 

• Opens jobs for, tracks and administers all advertising and collateral; assists in developing, processing, approving and monitoring advertising copy, creative, proofs, and final production of print, broadcast, digital, outdoor and collateral.  

• Ensure that all advertising and collateral are posted in a timely manner and that outdated materials are removed promptly. 

• Acts as a secondary cashier at ticketed entertainment events. 

Must be at least 21 years of age. 

• Associate's degree (AA.) or equivalent from two-year College or technical school preferred. 

• Minimum of one year Casino Guest Service experience; or equivalent combination of experience and education preferred. 

• Must have moderate to high level computer skills, including experience with the Microsoft Office Suite of products. 

• Must have the ability to write reports and business correspondence.  

• Must possess excellent oral and written communication skills.  

• Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.  

• Must have the ability to interpret a variety of instructions (i.e., written, oral, etc.).  

• Must be flexible and willing to work any shift. 

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet. 

We're changing entertainment. Follow us.

Equal Opportunity Employer