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Platform Technical Account Manager Jobs (NOW HIRING)

REDLattice

Technical Account Manager

Chantilly, VA · On-site

Technical Account Manager Location: Chantilly, VA At REDLattice, we are a global leader in ... monitoring platforms, and other enterprise technologies while solving challenging technical ...

MBR Partners

Technical Account Manager

Dallas, TX · On-site

More than 1,000 Telco customers rely on its platforms, which provide advanced analytics solutions ... Senior Technical Account Manager/Senior Presales Consultant They are seeking an experienced ...

Monitise

Technical Account Manager

Alpharetta, GA · On-site

As a Technical Account Manager, you will serve as a primary technical contact for bank clients ... Experience supporting core banking or digital banking platforms in a software-as-a-service ...

Mendix

Technical Account Manager

Boston, MA · On-site

The Mendix platform was created to promote collaboration between Business & IT teams so that an ... Technical Account Manager The Technical Account Manager (TAM) is a post-sales technical lead ...

Ivionics

Technical Account Manager

Hauppauge, NY · On-site

Technical Account Manager Are you a relationship-driven technologist who thrives at the intersection of client advisory and service delivery? We are IVIONICS-an established technology services ...

Seven AI

Technical Account Manager

Boston, MA · On-site

7AI is seeking a Technical Account Manager to join our growing team as the primary business and ... Proactively monitor customer health and platform performance, identify degradations or areas of ...

Ivionics, LLC

Technical Account Manager

Hauppauge, NY · On-site

Technical Account Manager Are you a relationship-driven technologist who thrives at the intersection of client advisory and service delivery? We are IVIONICS--an established technology services ...

Fiserv, Inc.

Technical Account Manager

Alpharetta, GA · On-site

As a Technical Account Manager, you will serve as a primary technical contact for bank clients ... Experience supporting core banking or digital banking platforms in a software-as-a-service ...

Alpine IQ Inc.

Technical Account Manager

Dallas, TX · On-site

What started as a focused data‑unification platform has evolved into a full suite of tools used ... About the Role We are looking for a Technical Account Manager (TAM) who thrives at the intersection ...

VETRO, Inc

Technical Account Manager

Portland, ME · On-site +1

Technical Account Manager Company Overview: VETRO provides cutting-edge Geographic Information ... Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber ...

VETRO FiberMap

Technical Account Manager

Portland, ME · On-site +1

Technical Account Manager Company Overview: VETRO provides cutting-edge Geographic Information ... Our platform equips organizations with the tools to efficiently design, deploy, and manage fiber ...

Roku

Technical Account Manager

Santa Monica, CA · On-site

$130K - $160K/yr

... the Roku ad platform. We operate at the intersection of technology and business, turning ... The Technical Account Manager's primary responsibility is to maintain operational excellence ...

Roku

Technical Account Manager

New York, NY · On-site

$135K - $160K/yr

... the Roku ad platform. We operate at the intersection of technology and business, turning ... The Technical Account Manager's primary responsibility is to maintain operational excellence ...

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Platform Technical Account Manager information

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How much do platform technical account manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for platform technical account manager in the United States is $86,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,000.00 and $100,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Platform Technical Account Manager jobs?

For Platform Technical Account Manager jobs, the most frequently searched job titles are:

Infographic showing various Platform Technical Account Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 85% Physical, 2% Hybrid, and 13% Remote job distribution, with an average salary of $86,425 per year, or $41.6 per hour.

Technical Account Manager

Chantilly, VA • On-site

REDLattice
Software Development • 11 - 50 employees
Learn more about REDLatticeexternal

Full-time

Re-posted 5 days ago

Job description

Technical Account Manager
Location: Chantilly, VA
At REDLattice, we are a global leader in delivering cutting-edge technical cybersecurity products and services. We are driven by mission-critical and innovative work that directly contributes to protecting our nation's and strategic partners� most vital infrastructure. Our teams lead advanced vulnerability analysis and develop tailored cyber solutions to meet the demands of rapidly evolving mission space. With offices in Northern Virginia, Melbourne, Florida, Tel Aviv, Israel, and other strategic locations, REDLattice is growing rapidly to meet the evolving needs of our customers.
REDLattice is seeking a skilled Technical Account Manager to support our government customers by maintaining customer-deployed infrastructure, providing advanced technical support, and ensuring the successful operation of mission-critical systems. This role combines hands-on technical troubleshooting with direct customer engagement, serving as a trusted technical resource while coordinating with Product, Engineering, Infrastructure, and Operations teams to resolve complex issues.
Successful candidates will work directly with customer environments, including Linux servers, network services, VPNs, security solutions, monitoring platforms, and other enterprise technologies while solving challenging technical problems in a fast-paced mission environment.
Responsibilities:
  • Serve as a primary technical point of contact for customer support escalations and ongoing operational issues.
  • Own customer issues from escalation through resolution, ensuring timely communication and follow-through.
  • Investigate and troubleshoot complex technical issues across customer environments and deployed systems.
  • Analyze logs, system behavior, and infrastructure performance to identify root causes and implement solutions.
  • Maintain clear and proactive communication with customers throughout the issue resolution lifecycle.
  • Document support activities, troubleshooting efforts, and resolutions within CRM and ticketing systems.
  • Escalate complex issues to Engineering, Product, or Infrastructure teams as appropriate.
  • Work closely with Account Managers to ensure coordinated customer communication and successful outcomes.
  • Support customer-deployed Linux servers, network services, VPNs, security solutions, monitoring platforms, and related infrastructure.
  • Install and maintain hardware, software, operating systems, patches, and system updates.
  • Provide remote and on-site technical support to end users and customer organizations.
  • Implement security policies and best practices across endpoints and server environments.
  • Contribute to internal documentation, troubleshooting guides, and knowledge base improvements.
  • Support global customers as part of a follow-the-sun support model.
  • Collaborate closely with Infrastructure, Product, R&D, and Operations teams to resolve technical challenges and improve customer experience.
Required Qualifications:
  • Minimum of two (2) years of experience in technical support, customer support engineering, technical account management, systems administration, or a related field.
  • Strong experience with Linux/Unix operating systems.
  • Experience troubleshooting complex systems and analyzing application, server, and infrastructure logs.
  • Understanding of networking concepts, network services, VPNs, firewalls, and modern infrastructure environments.
  • Experience supporting enterprise applications and customer-facing technical environments.
  • Strong analytical, troubleshooting, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to work effectively across multiple teams and time zones.
  • Ability to work flexible and non-standard hours as required by customer operations.
Preferred Qualifications:
  • Experience with Kubernetes, Docker, or cloud-based environments.
  • Experience working directly with enterprise customers in a support or account management capacity.
  • Background in cybersecurity, network security, or enterprise software solutions.
  • Familiarity with SQL and NoSQL databases and query troubleshooting.
  • Experience supporting mission-critical or high-availability environments.
  • Prior experience supporting government, defense, or intelligence community customers.
  • Deep understanding of IP and cellular networks and experience supporting scalable distributed systems.
  • Familiarity with troubleshooting electronic communications components and digital network systems.
  • Active security clearance.
What We Offer:
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A collaborative and innovative work culture.
Why Join REDLattice?
  • Work on mission-driven technology at the cutting edge of cybersecurity and national defense.
  • Join a passionate, elite team of innovators and problem-solvers.
  • Competitive compensation and comprehensive benefits.
  • Opportunities for career growth and leadership development.
  • Be part of a culture that values innovation, collaboration, and continuous learning.
Equal Employment Opportunity Statement
REDLattice is an equal-opportunity employer. We welcome applicants from all backgrounds and do not discriminate on the basis of race, color, religion, gender, age, national origin, veteran status, disability, or any other protected status.
Join us at REDLattice and help shape the future of cyber innovation and national security. Apply today!

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