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Platform Operations Specialist Jobs in Michigan (NOW HIRING)

Grand Rapids Iron & Metal LLC

Be Seen First

Business Operations Specialist

Grand Rapids, MI · On-site

$25 - $28/hr

Business Operations Specialist Grand Rapids Iron & Metal Grand Rapids Iron & Metal is seeking a ... Proficiency with ERP systems, Microsoft Word, Excel, and operational software platforms * Excellent ...

Grand Rapids Iron & Metal LLC

Be Seen First

Business Operations Specialist

Grand Rapids, MI · On-site

$25 - $28/hr

Business Operations Specialist Grand Rapids Iron & Metal Grand Rapids Iron & Metal is seeking a ... Proficiency with ERP systems, Microsoft Word, Excel, and operational software platforms * Excellent ...

Nexben Inc

Growth Operations Specialist

Grand Rapids, MI · On-site

$65K - $110K/yr

Growth Operations Specialist Position Overview Classification Code Exempt Reports To Chief Growth ... platform powering up defined contribution and ICHRA strategies. The organization's turnkey ...

burton

Omni Retail Operations Specialist

Burton, MI

The OMNI Retail Operations Specialist focuses on managing the in-store OMNI Channel technology and ... Leverage technology tools and mPOS platform (NewStore) to streamline operations and enhance ...

burton

Omni Retail Operations Specialist

Burton, MI

The OMNI Retail Operations Specialist focuses on managing the in-store OMNI Channel technology and ... Leverage technology tools and mPOS platform (NewStore) to streamline operations and enhance ...

burton

Omni Retail Operations Specialist

Burton, MI · On-site

The OMNI Retail Operations Specialist focuses on managing the in-store OMNI Channel technology and ... Leverage technology tools and mPOS platform (NewStore) to streamline operations and enhance ...

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Showing results 1-20

All JobsPlatform Operations Specialist JobsPlatform Operations Specialist Jobs in Michigan

Platform Operations Specialist information

See Michigan salary details

$26.6K

$59.6K

$96.7K

How much do platform operations specialist jobs pay per year?

As of Sep 8, 2026, the average yearly pay for platform operations specialist in Michigan is $59,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,800.00 and $71,000.00 per year, depending on experience, location, and employer.

What is the difference between Platform Operations Specialist vs Customer Support Specialist?

AspectPlatform Operations SpecialistCustomer Support Specialist
CredentialsTechnical certifications, familiarity with platform toolsCustomer service training, communication skills
Work EnvironmentTechnical teams, operations departmentsCustomer service centers, client-facing roles
Industry UsageTech, SaaS, online platformsRetail, telecom, service industries
Search IntentPlatform management, technical operationsCustomer assistance, issue resolution

The Platform Operations Specialist focuses on maintaining and optimizing platform functionality, often working with technical teams. In contrast, the Customer Support Specialist primarily handles customer inquiries and resolves issues related to products or services. While both roles require strong communication skills, the Platform Operations Specialist emphasizes technical knowledge and platform management, whereas the Customer Support Specialist centers on customer interaction and satisfaction.

What are popular job titles related to Platform Operations Specialist jobs in Michigan?

For Platform Operations Specialist jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Platform Operations Specialist jobs in Michigan look for?

The top searched job categories for Platform Operations Specialist jobs in Michigan are:

What cities in Michigan are hiring for Platform Operations Specialist jobs?

Cities in Michigan with the most Platform Operations Specialist job openings:

Platform Operations Specialist jobs near you

Card Operations Specialist

Marshall Community Credit Union

Marshall, MI • On-site

$19.50 - $24.50/hr

Full-time

Posted 12 days ago

Key responsibilities

  • Support and manage various aspects of MCCU's card services programs, including settlements, reconciliations, adjustments, chargebacks, and fraud tracking.

  • Process and monitor merchant and fraud chargebacks, disputes, provisional credits, and representments in accordance with card network and regulatory requirements.

  • Handle daily and monthly settlement, balancing, and reconciliation activities, including resolving discrepancies.

Job description

Description:

Marshall Community Credit Union (MCCU) is seeking a cooperative individual who enjoys working in a supportive and collaborative environment to serve as a Card Operations Specialist. This person should be analytical and good at figuring things out independently, should enjoy a variety-filled workplace handling spontaneous issues as they arise.


The Card Operations Specialist supports every aspect of MCCU's card services programs. This position is the go-to for settlements, reconciliations, adjustments, chargebacks, fraud tracking, ATM operations, and card inventory, helping keep our card services running smoothly for members and staff alike. They also have a hand in processor and network activities, system implementations, testing, and process improvements as we continue refining how we do things.

A typical week might include:

  • Serving as the subject matter expert on settlement processing, reconciliations, adjustments, chargebacks, and fraud tracking
  • Processing and monitoring merchant and fraud chargebacks, disputes, provisional credits, and representments in line      with card network and regulatory requirements
  • Handling daily and monthly settlement, balancing, and reconciliation activities, including tracking down and resolving      discrepancies
  • Monitoring Visa CAMS alerts and other fraud tracking activities, including following up with members
  • Researching and resolving card-related issues for cardholders, staff, processors, and vendors across debit, credit, and ATM      services
  • Processing card requests and maintenance: new and replacement cards, limit increases, rate adjustments, balance transfers,      and account updates
  • Managing card inventory, including ordering, tracking, audits, and secure disposal
  • Maintaining communication and tickets with processors, card networks, vendors, and internal teams
  • Participating in system testing, upgrades, and conversions related to card services
  • Developing and maintaining procedures, training materials, and operational documentation
  • Generating operational reports and providing backup support across Card Services as needed
Requirements:
  • High school diploma required; college degree preferred
  • Three years of financial institution experience in card services or a related field preferred
  • Experience with legacy PSCU/Velera platforms strongly preferred; experience with NE debit and Optis credit processing      environments preferred
  • Visa Dispute Resolution Certification preferred
  • Working knowledge of applicable regulations, including Reg E, NACHA, BSA, Reg CC, and TISA
  • Strong analytical, problem-solving, and troubleshooting skills, with sound judgment and attention to detail
  • Excellent oral and written communication skills, delivered in a positive and diplomatic manner
  • Ability to manage multiple tasks accurately in a fast-paced environment with frequent interruptions
  • Ability to work independently and collaboratively within a team
  • Proficiency with Microsoft Office and card processing systems

Marshall Community Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable law.