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Platform Experience Associate Jobs in Tennessee (NOW HIRING)

Doeren Mayhew

Senior Tax Associate

Hendersonville, TN · On-site

$75K - $94K/yr

Train new and less experienced Associates on firm technology, processes and procedures. * Perform ... Ability to manipulate large amounts of data and quickly adapt to new technology platforms.

Doeren Mayhew

Senior Tax Associate

Gallatin, TN · On-site

$76K - $94K/yr

Train new and less experienced Associates on firm technology, processes and procedures. * Perform ... Ability to manipulate large amounts of data and quickly adapt to new technology platforms.

Doeren Mayhew

Senior Tax Associate

Hendersonville, TN

$75K - $94K/yr

Train new and less experienced Associates on firm technology, processes and procedures. * Perform ... Ability to manipulate large amounts of data and quickly adapt to new technology platforms.

Doeren Mayhew

Senior Tax Associate

Gallatin, TN · On-site

$76K - $94K/yr

Train new and less experienced Associates on firm technology, processes and procedures. * Perform ... Ability to manipulate large amounts of data and quickly adapt to new technology platforms.

Armaninollp

Senior Cloud Platform Engineer

Nashville, TN · Hybrid

$53.75 - $72/hr

... Associate, or equivalent * Experience mentoring engineers and driving cloud platform ... standardization across large enterprise environments "Armanino" is the brand name under which ...

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Humana Inc

Senior Platform Engineer - NBA

Nashville, TN · On-site

$118K - $156K/yr

Experience operating services on cloud infrastructure (Azure or equivalent) with containers ... Humana reserves the right to require associates to upgrade their internet service if necessary.

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Showing results 21-40

All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in Tennessee

Platform Experience Associate information

See Tennessee salary details

$24.5K

$128.2K

$281.8K

How much do platform experience associate jobs pay per year?

As of Sep 12, 2026, the average yearly pay for platform experience associate in Tennessee is $128,164.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $192,900.00 per year, depending on experience, location, and employer.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in Tennessee?

For Platform Experience Associate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in Tennessee look for?

The top searched job categories for Platform Experience Associate jobs in Tennessee are:

What cities in Tennessee are hiring for Platform Experience Associate jobs?

Cities in Tennessee with the most Platform Experience Associate job openings:

Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $128,164 per year, or $61.6 per hour.

Project Associate, Cyber Breach

Nashville, TN • On-site

Contact Discovery Services LLC
Legal Services • 11 - 50 employees
Learn more about Contact Discovery Services LLCexternal

$70K - $110K/yr

Full-time

Re-posted 18 days ago

Job description

Project Associate, Cyber Breach
Contact Discovery Services LLC
Location: Remote
Start date: Negotiable
A leading eDiscovery technology and Cyber Incident Response firm headquartered in Washington, DC is looking for a Project Associate, Cyber Breach with strong analytical skills, excellent organization, and a passion for client service. The role supports breach response operations involving compromised datasets, identification of impacted individuals, and preparation of notification deliverables. The position is remote and includes participation in an on-call rotation.
The qualified candidate should have administrative experience with Relativity (other eDiscovery platforms are also helpful). We take a consultative approach in working with our clients and managing cases and an understanding of the Incident Response lifecycle is important for all members of the team.
This position includes working with a variety of internal & external team members including Operation/Technical team members, Project Managers, Business Development team, attorneys, company or government representatives, and other legal staff.
Duties of the position
  • Perform contact discovery and breach analysis in on-call and standard work settings
  • Coordinate the intake, processing, and analysis of datasets for hosting
  • Extract, classify, and validate sensitive data, including PII and PHI
  • Build notification lists and support regulatory and client-facing reporting
  • Conduct and maintain consistent quality control and documentation across all deliverables, including analysis and remediation files
  • Collaborate with project managers and technical teams to meet deadlines
  • Assist with procedure development and continuous process improvement
  • Adhere to standard operating procedures and chain of custody requirements
  • Provide ongoing consultation to case teams for incident response related document review, data mining workflows
  • Proactively communicate ongoing project status and guidance to clients, partners, and internal teams
  • Participate in an on-call rotation as needed, including nights and weekends
  • Complete additional duties assigned by management as needed

Experience and qualifications
  • Undergraduate degree or equivalent practical experience in a relevant field
  • 3+ years' experience handling data operations or reviews in legal technology, cyber, or eDiscovery
  • Comfort working with structured and unstructured data
  • Ability to communicate effectively & tactfully both verbally and in written format to all relevant technical & non- technical stakeholders including attorneys, client support staff, and internal team members
  • Knowledge with breach response concepts, PII and PHI handling, and eDiscovery workflows including evolution of product offerings and changing dynamics/expectations
  • Proficiency with Windows operating systems and the Office product suite
  • Ability to demonstrate superior organizational skills with an acute attention to detail
  • Ability to work effectively under pressure in time-sensitive situations and prioritize multiple projects with similar deadlines, with occasional extended hours

The following skills are preferred but not required
  • Understanding of the electronic discovery reference model (EDRM)
  • Relativity experience or similar review platforms
  • Experience with OCR, data validation, and dataset normalization
  • Relativity Certified Administrator certification
  • Familiarity with scripting, data manipulation, or reporting tools

Salary Range: $70,000 - $110,000
About Contact
Contact Discovery Services delivers best-in-class service to many Fortune 100/500 companies. Our growth is driven by investing in people and technologies, ensuring our customers have access to the highest level of customer service and the most qualified resources. Our team members are comprised of talented engineers, analysts, and project managers from all walks of life. We concentrate on engineering "outside-the-box" solutions to help organize discovery so our clients can focus on developing case strategy and leaving the heavy lifting to us. Employees are encouraged to actively participate in the development of new ideas, technology, and processes to ensure our customers receive the highest level of service. We offer competitive benefits, work schedule flexibility, and coordinate various company activities throughout the year. If you are looking to be part of an exciting, fast-paced environment, then we want to hear from you.

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