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Platform Experience Associate Jobs in California

RH

Associate, Customer Experience

Tracy, CA

$15.50 - $21.50/hr

... integrated platform, enabling us to curate the most compelling collection of luxury home ... As a Customer Experience Associate, you are responsible for delivering exceptional service to our ...

RH

Associate, Customer Experience

Corte Madera, CA

$18 - $24.75/hr

... integrated platform, enabling us to curate the most compelling collection of luxury home ... As a Customer Experience Associate, you are responsible for delivering exceptional service to our ...

RH

Associate, Customer Experience

Tracy, CA · On-site

$21 - $38/hr

... integrated platform, enabling us to curate the most compelling collection of luxury home ... As a Customer Experience Associate, you are responsible for delivering exceptional service to our ...

RH

Associate, Customer Experience

Corte Madera, CA · On-site

$21 - $38/hr

... integrated platform, enabling us to curate the most compelling collection of luxury home ... As a Customer Experience Associate, you are responsible for delivering exceptional service to our ...

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Showing results 21-40

All JobsPlatform Experience Associate JobsPlatform Experience Associate Jobs in California

Platform Experience Associate information

See California salary details

$26.6K

$139.4K

$306.4K

How much do platform experience associate jobs pay per year?

As of Sep 2, 2026, the average yearly pay for platform experience associate in California is $139,360.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $209,700.00 per year, depending on experience, location, and employer.

What does a Platform Experience Associate do?

A Platform Experience Associate is responsible for ensuring users have a smooth and positive interaction with a digital platform. They handle customer inquiries, troubleshoot technical issues, and assist with onboarding and platform navigation. Their goal is to enhance user satisfaction by providing prompt support, gathering feedback, and collaborating with product teams to improve platform functionality. This role often requires strong communication skills, technical aptitude, and a customer-centric mindset.

What are the key skills and qualifications needed to thrive as a Platform Experience Associate?

To thrive as a Platform Experience Associate, you need strong problem-solving abilities, customer service skills, and familiarity with digital platforms, often supported by a bachelor's degree or equivalent experience. Experience with CRM systems, ticketing platforms, and basic data analysis tools is typically required. Excellent communication, active listening, and adaptability set top performers apart in this role. These skills ensure prompt and effective support, high user satisfaction, and smooth platform operations.

What are some common challenges faced by Platform Experience Associates when supporting users, and how can these be addressed?

Platform Experience Associates often encounter challenges such as troubleshooting complex technical issues, managing high volumes of user inquiries, and addressing diverse user needs efficiently. Successfully handling these situations requires strong problem-solving skills, adaptability, and clear communication. Building a deep understanding of the platform and collaborating closely with product and engineering teams can help resolve issues quickly and ensure users have a positive experience. Ongoing training and knowledge sharing within the team also play a crucial role in overcoming these challenges.

What is the difference between Platform Experience Associate vs Customer Support Specialist?

AspectPlatform Experience AssociateCustomer Support Specialist
CredentialsTypically requires a bachelor's degree or relevant certifications in customer service or techOften requires similar certifications, with emphasis on communication skills
Work EnvironmentWorks within tech companies, focusing on platform usability and user experienceWorks in various industries, providing direct support to customers via multiple channels
Employer & Industry UsageCommon in SaaS, tech, and digital platformsWidely used across retail, telecom, and service industries

The Platform Experience Associate and Customer Support Specialist roles share similarities in credentials and work environment but differ mainly in focus. The Associate emphasizes improving platform usability and user experience within tech companies, while the Support Specialist handles direct customer inquiries across industries. Both roles require strong communication skills and technical knowledge, but their core responsibilities and industry contexts vary.

What are popular job titles related to Platform Experience Associate jobs in California?

For Platform Experience Associate jobs in California, the most frequently searched job titles are:

What job categories do people searching Platform Experience Associate jobs in California look for?

The top searched job categories for Platform Experience Associate jobs in California are:

What cities in California are hiring for Platform Experience Associate jobs?

Cities in California with the most Platform Experience Associate job openings:

Platform Experience Associate jobs near you
Infographic showing various Platform Experience Associate job openings in California as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, 2% Temporary, and 3% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $139,360 per year, or $67 per hour.

Customer Experience Associate Manager

O Positiv

Santa Monica, CA • On-site

$110K - $130K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 28 days ago

Job description

Who We Are
O Positiv Health is a Los Angeles-based women's health company on a mission to support women through every stage of life-from their first period to well beyond their last. Since launching in 2018, O Positiv has reshaped the women's health space, tackling long-overlooked issues with innovative, science-backed products and boldly breaking taboos along the way. Our growing portfolio spans PMS & hormone balance, vaginal & urinary health, digestion, menopause, and conception support-offering vitamins, supplements, and personal care products that women trust.
Today, O Positiv products are sold nationwide at Target, Walmart, CVS, Meijer, Amazon, TikTok Shop, and OPositiv.com. We're proud to hold the #1 Vaginal Probiotic nationwide and multiple top-performing products across major wellness categories. We are scaling fast and shaping the future of women's health. Our team combines an entrepreneurial spirit with a passion for innovation and a commitment to impact. Join us, and you'll have the opportunity to grow alongside a company that's making a real difference.
Your Role
O Positiv is looking for a Customer Experience Associate Manager to own our customer experience function end to end. This is a hands-on, strategic role: you'll run our day-to-day CX operations, manage our external partner relationships, and optimize our existing approach to deliver fast, high-quality, on-brand support at scale.
You'll also carry forward the strategic work already underway to modernize CX at O Positiv - rolling out AI-powered automation, building and maintaining our SOP library, and standing up the reporting infrastructure that lets us see performance clearly and act on it quickly. This role sits at the center of two of our key strategic priorities: retention and lifetime value (LTV). The analysis this person owns has real potential to shape our direction on both - digging into the data in a way that could influence how we approach retention and LTV going forward.
This role will report into our VP of Operations and work cross-functionally with eCommerce, Retail, Retention, and Finance.
Responsibilities and Duties
  • CX Operations Ownership: Own day-to-day management of our CX function, including our primary external partner and their dedicated team of agents
  • KPI Command: Monitor performance against key CX metrics (CSAT, response time, resolution rate, handle time, error rate), and partner with leadership to close any gaps through coaching, staffing, or process changes
  • Partner Accountability: Hold our external partner accountable to service levels and quality standards through regular business reviews
  • High-Stakes Escalations: Serve as the escalation point for complex or high stakes issues that require cross-functional coordination across the business
  • Data-Driven Insights: Build and maintain reporting that turns raw CX performance data into clear, actionable recommendations for leadership
  • AI & Automation Strategy: Own the rollout and ongoing optimization of AI automation across our CX platform, evolving how we categorize, route, and resolve tickets over time
  • Retention Vision: Bring a strategic point of view on how CX can drive customer retention, and partner with our DTC/Retention teams to bring that strategy to life

Qualifications and Skills
  • 3-5 years of experience in customer experience, operations, or a related function, with direct experience managing a team of agents
  • Comfortable owning KPIs and holding a team accountable to them-you don't wait for problems to surface, you're already watching for them
  • Highly structured thinker who can take an ambiguous problem and turn it into a clear workplan and crisp output
  • Strong written communicator-you write clearly and concisely, and know how to tailor a document for its audience, whether that's an SOP for an agent or a performance summary for leadership
  • Proactive and self-directed-you manage your own time, flag blockers early, and don't wait to be told what to do next

Applicants must be currently authorized to work in the United States on a full-time basis.
Hours and Compensation
The anticipated base compensation range for this role will be $110,000 - $130,000 annually. Compensation will be commensurate with the candidate's experience and local market rates.
  • Job Type: Full-time
  • Pay based on prior experience
  • Position will be based out of Santa Monica, Los Angeles - in person (Mon-Thurs in office/Friday remote)

Benefits & Perks
  • Flexible PTO, Sick Days, and Wellness Days
  • Monthly Social Hours
  • Medical, Vision, and Dental Coverage
  • 401K with matching
  • $50/month Fitness Reimbursement + Up to $1,800 in annual wellness benefits
  • An environment of collaboration, high performance, & respect amongst all employees and managers

Click here to view our Applicant Privacy Policy.
O Positiv is proud to be an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
O Positiv believes in the power of building a diverse and culturally inclusive team. We seek candidates from all backgrounds to join our teams. We're driven to build a workplace based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of O Positiv.

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