Job Title: Plastics Support Specialist
Reports To: Plastics Manager
Department: Plastics
Summary: Responsible for providing operational and member service support related to the Credit Unions debit and credit card programs. Assists members with card-related services while supporting internal card operations, fraud mitigation, and dispute resolution.
Responsibilities include, but are not limited to:
- Open, close, and maintain credit and debit card accounts
- Assist members with credit card payments and general card servicing
- Respond to member inquiries via phone, email, and online service channels
- Provide support for debit and credit card products, services, and related programs
- Apple Pay / Google Pay or other Digital Wallet/Tokenization support
- Research and resolve member issues related to card transactions or account activity
- Process and monitor fraud cases in accordance with established procedures
- Manage and process chargebacks and dispute cases following network rules and regulatory guidelines
- Perform back-office tasks including report generation, account review, and data verification
- Maintain accurate records and documentation related to card servicing activities
- Assist with card program maintenance, updates, and operational tasks as needed
- Perform other related duties as assigned
Skills:
Oral Communication Skills
Written Communication Skills
Reading Skills
Time Management
Computer Literacy
Customer Service
Organization
Project Management
Team Player
Education/Experience:
High School Diploma or Equivalent
Velera (PSCU/COOP) Experience Preferred
DNA/Fiserv Experience Preferred
Pay:
Negotiable based on experience.
Benefits:
Generous benefits package including affordable medical, dental and vision coverage, paid holidays, vacations, 401(k) plan, employer profit sharing contributions and flexible spending accounts.