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Pinnacle Technician information

What is a Pinnacle Technician?

A Pinnacle Technician is a specialized professional responsible for installing, maintaining, and repairing equipment or systems produced by Pinnacle, which may refer to companies in fields such as automation, broadcasting, or medical devices. Their duties often involve troubleshooting technical issues, conducting routine inspections, and ensuring optimal performance of Pinnacle-branded technology. Pinnacle Technicians typically work in field service, customer support, or within facilities that use Pinnacle products, requiring both technical expertise and strong problem-solving skills.

What are the key skills and qualifications needed to thrive as a Pinnacle Technician?

To thrive as a Pinnacle Technician, you need a strong background in mechanical and electrical troubleshooting, technical problem-solving skills, and often a relevant technical degree or certification. Familiarity with Pinnacle automation systems, PLC programming, and diagnostic tools is typically required. Excellent attention to detail, communication skills, and the ability to work independently or in teams distinguish top performers in this role. These skills ensure efficient maintenance and repair of automated systems, minimizing downtime and supporting operational excellence.

What are some common challenges Pinnacle Technicians face when troubleshooting complex systems?

Pinnacle Technicians often encounter challenges when working with highly integrated or proprietary systems, where diagnosing the root cause of issues requires a deep understanding of both hardware and software components. They may also face time-sensitive situations, as downtime can impact critical operations. Success in this role involves strong analytical skills, patience, and effective communication with both clients and team members to provide timely solutions and minimize disruptions.

What are popular job titles related to Pinnacle Technician jobs?

For Pinnacle Technician jobs, the most frequently searched job titles are:

Senior Event Services Technician - Audio Visual, Event Technology

Austin, TX • On-site

Pinnacle Live
Convention and Trade Show Organizers • 501 - 1,000 employees
Learn more about Pinnacle Liveexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Pinnacle Live rating

8.0

Company rating: 8.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Job description

Description
Senior Event Services Technician
Company Overview
Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.
Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.
Job Summary
The Senior Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of intermediate to advanced technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.
Essential Functions
  • Ensure all event sets and strikes are completed according to Company SOPs
  • Operate intermediate technology solutions and troubleshoot if issues arise.
  • Act as leader and mentor to other technicians and team members
  • Greet guests/clients before event and provide clear instructions on how to operate equipment.
  • Provide continued communication with client to ensure success of all events
  • Follows through on all client requests
  • Look for opportunities to enhance client's event
  • Maintain accurate client event information within the Company's business systems
  • Review daily invoices with client and obtain client's signature on invoice(s)
  • Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
  • Ensure all inventory is in good working order and rental condition
  • Ensure any lost stolen or damaged equipment is immediately reported to management.
  • Ensure inventory is secure from theft and/or damage.
  • Make sure all Company occupied areas are clean, organized, and up to Company standards
  • Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
  • Comply with all Company policies and procedures
  • Other duties as assigned.
Education & Experience
  • High School Graduate or equivalent
  • Minimum of two (2) years' experience in the audio visual and/or hospitality industry
  • Computer proficiency (hardware, software and networking)
Required Skills & Knowledge
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
  • Strong technical aptitude
  • Good working knowledge of computer hardware and software
  • Planning ability; able to plan prioritize
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Excellent organizational skills and attention to detail
  • Strong team player orientation
  • Commitment to best-in-class customer service for internal and external stakeholders
  • Professional appearance

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Sit at a desk
  • Stand or walk for long periods, including up and down stairs
  • Consistently bend and stoop
  • Use hands to hold, handle, or feel
  • Reach with hands and arms
  • Talk, hear and communicate.
  • Lift up to 50 pounds occasionally
Benefits
  • Generous time off with PTO, holidays and sick/personal days
  • 401k with a contribution match
  • Insurances; health, vision, dental and more
Pinnacle Live is an E-verify and Equal Employment Opportunity Employer
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.

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