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Phone Technology Jobs in Michigan (NOW HIRING)

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Phone Technology information

What does a phone technology do?

A phone technology professional designs, develops, and maintains communication systems and devices such as smartphones, networks, and related hardware and software. They often work with telecommunications equipment, troubleshoot technical issues, and stay updated on new technologies like 5G and VoIP. Skills in electronics, networking, and relevant certifications are common in this field.

What are popular job titles related to Phone Technology jobs in Michigan?

For Phone Technology jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Phone Technology jobs in Michigan look for?

The top searched job categories for Phone Technology jobs in Michigan are:

Phone Technology jobs near you

IT Call Center Agent 1 (Student Position)

Big Rapids, MI • On-site

Ferris State University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Ferris State Universityexternal

$13.73 - $13.99/hr

Other

Re-posted 12 days ago

Ferris State University rating

6.5

Company rating: 6.5 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

IT Call Center Agent 1 (Student Position)
Job no: 498035
Work type: Student Employment - General
Location: Big Rapids, MI 49307
Categories: Student Employment - General
Position Title: IT Call Center Agent I (Student Position)
Location: Big Rapids, MI
Department:
IT Services
Advertised Salary: $13.73- $13.99
Summary of Position: The primary role of a Level 1 Call Center Agent is to manage incoming support/request calls from faculty/staff/students to resolve entry-level issues. This position will be tasked with learning 15-20 over-the-phone technology resolutions and/or working within the IT ticketing system to task more complex issues to a technician.
Position Requirements: - Must be able to work independently on assigned projects also.
- Exceptional communication/decision making skills (phone, email, chat, and in person) in a fast-paced environment.
- Supports all Information Technology products and services. Support may include answering questions, troubleshooting problems, teaching, or instructing customers regarding software or hardware functionality, and communicating policy.
- Must be a team player and able to work with many different people.
Essential Duties/Responsibilities: - Call Center Agents will learn how to use call tracking software to enter work orders and to assist customers on the phone and chat.
- Call Center Agents will work as part of a team to solve problems when needed but must also be able to work independently on assigned projects.
- They will work with technicians to resolve customer computer-related problems.
- May involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
-Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
- Determines the most effective manner to resolve customer's technical issue. Engages in research and ask questions to resolve technical issues
- Updates tickets with appropriate journal entries of activities and closes tickets with resolution entered upon completion of the job.
Number of Positions Available: 3
Documents Needed to Apply: Resume/Class Schedule
Job Close Date: September 30, 2026
EEO Statement: Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community at ferris.edu. The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups. For more information on the University's Policy on Non-Discrimination, visit: Ferris Non-Discrimination Statement.
Advertised: 01 Aug 2026 Eastern Daylight Time
Applications close: 30 Sep 2026 Eastern Daylight Time
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