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Phone Order Taker Jobs (NOW HIRING)

Hôtel Swexan

In Room Dining Order Taker

Dallas, TX · On-site

$12.75 - $16.50/hr

Summary The Order Taker will enter room service orders over the phone. Answer questions on menu selections and check with kitchen staff. Answer guest questions or concerns regarding the origin ...

The Original NY Pizza

Delivery Driver

Cary, NC · On-site

$17 - $21.50/hr

... phone order taker, prep, and order preparation. • Record completed delivery orders accurately and immediately after receipt into the register or POS system. • Accept guest payment, have credit ...

Round Table Pizza

Delivery Driver

Yreka, CA · On-site

$15.75 - $19.75/hr

Cross-training for other positions as needed such as phone order taker, and order preparation. * Record completed delivery orders accurately and immediately after receipt into POS system. * Accept ...

The Original NY Pizza

Delivery Driver

Cary, NC · On-site

$15.75 - $19.75/hr

... phone order taker, prep, and order preparation. • Record completed delivery orders accurately and immediately after receipt into the register or POS system. • Accept guest payment, have credit ...

The Original NY Pizza

Delivery Driver

Cary, NC · On-site

$17 - $21.50/hr

... phone order taker, prep, and order preparation. • Record completed delivery orders accurately and immediately after receipt into the register or POS system. • Accept guest payment, have credit ...

Bruno's Pizza

Kitchen - Cook

Bismarck, ND

$14 - $18.75/hr

Kitchen (Cook) We are looking for a customer service-oriented individual to join our team as a phone order taker. The ideal candidate will possess excellent communication and multitasking skills.

PizzaBOGO

Delivery Drivers

North Canton, OH · On-site

$15 - $18.75/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

PizzaBOGO

Delivery Drivers

Tallmadge, OH · On-site

$15.50 - $19.50/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

PizzaBOGO

Delivery Drivers

Tallmadge, OH · On-site

$15.50 - $19.50/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

PizzaBOGO

Delivery Drivers

Alliance, OH · On-site

$14.75 - $18.50/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

PizzaBOGO

Delivery Drivers

Cleveland, OH · On-site

$16.25 - $20.25/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

PizzaBOGO

Delivery Drivers

Alliance, OH · On-site

$14.75 - $18.50/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

Papa John's

Pizza Maker/Order Taker

Wadsworth, OH · On-site

$11 - $14/hr

Taking orders in-store or on the phone with a smile (and getting them right) * Making pizzas that look and taste amazing * Keeping your station clean and ready to go * Helping out wherever it ...

PizzaBOGO

Delivery Drivers

Cleveland Heights, OH · On-site

$16.25 - $20.25/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

PizzaBOGO

Delivery Drivers

Cuyahoga Falls, OH · On-site

$15 - $18.75/hr

... as phone order taker and order preparation. - Records completed delivery orders accurately and immediately after receipt into the register or POS system. - Accepts guest payments, processes credit ...

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Phone Order Taker information

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How much do phone order taker jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for phone order taker in the United States is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

How to be a phone order taker?

To become a phone order taker, you should develop strong communication and customer service skills, be able to handle multiple calls efficiently, and have basic computer proficiency. Many employers require a high school diploma or equivalent and provide on-the-job training. Familiarity with point-of-sale systems and a professional, friendly demeanor are also important for success in this role.

What is the difference between Phone Order Taker vs Customer Service Representative?

AspectPhone Order TakerCustomer Service Representative
Primary RoleTake and process customer orders over the phoneAssist customers with inquiries, complaints, and support
Work EnvironmentCall centers, retail, hospitalityCall centers, retail, service industries
Required SkillsCommunication, data entry, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone typically requiredCustomer service training often preferred

While both roles involve phone communication, a Phone Order Taker primarily focuses on processing orders, whereas a Customer Service Representative handles a broader range of customer interactions, including inquiries and complaints. The roles often overlap in call center environments and require strong communication skills.

What are the key skills and qualifications needed to thrive as a phone order taker, and why are they important?

To thrive as a Phone Order Taker, you need strong verbal communication, active listening, and basic computer skills, often supported by a high school diploma or equivalent. Familiarity with order management systems, point-of-sale (POS) software, and telephone systems is typically required. Patience, attention to detail, and a friendly demeanor help you excel in handling customer requests and resolving issues efficiently. These skills ensure accurate order processing, high customer satisfaction, and smooth workflow in fast-paced environments.

What is a phone order taker?

Phone Order Takers are professionals who receive and process customer orders over the phone, typically for retail, food delivery, or service-based businesses. They are responsible for accurately entering order details, addressing customer questions, and providing information about products or services. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for this role. Phone Order Takers may also handle payments, resolve customer concerns, and ensure a positive customer experience throughout the ordering process.

What are some common challenges faced by phone order takers, and how can they be managed effectively?

Phone Order Takers often encounter challenges such as handling high call volumes during peak hours, managing difficult or irate customers, and ensuring order accuracy while working quickly. To manage these effectively, it's important to develop strong communication skills, remain calm under pressure, and use active listening to clarify customer needs. Many employers provide training and support tools, such as scripts and digital order systems, to help streamline the process and reduce errors. Building experience in this role can also open doors to supervisory or customer service management positions within the organization.
More about Phone Order Taker jobs
What cities are hiring for Phone Order Taker jobs? Cities with the most Phone Order Taker job openings:
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What job categories do people searching Phone Order Taker jobs look for? The top searched job categories for Phone Order Taker jobs are:
Phone Order Taker jobs near you
Infographic showing various Phone Order Taker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $33,110 per year, or $15.9 per hour.

In Room Dining Order Taker

Hôtel Swexan

Dallas, TX • On-site

$12.75 - $16.50/hr

Part-time

Re-posted 7 days ago

Job description

Who We Are
Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Hôtel Swexan.
The Hotel is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world's greatest cities - New York, London, Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District's hotel plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young at heart.
Intimate, immersive, and transportive. Hôtel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Summary
The Order Taker will enter room service orders over the phone. Answer questions on menu selections and check with kitchen staff. Answer guest questions or concerns regarding the origin, vintage, and style of various wines. Place and log call back for room service order. Notify guests and management of delays in service delivery.
Core Responsibilities
  • Answer Room Service Phone if and when required.
  • Responsible to co-ordinate all service requirements addressed to Room Service and ensure their immediate action.
  • Perform tasks as per instructions from the immediate supervisor and as per duty schedule.
  • Make herself familiar with all relevant issues concerning the Room Service
  • Report cleanliness and maintenance issues to the immediate supervisor
  • Attend regular training session in line with the departmental SOP's guest care, product knowledge, grooming standards, telephone manners.
  • Flexible to work in other areas when required by the immediate supervisor.
  • Flexible to work in other areas and with working hours when required by the immediate supervisor.
  • Familiar with the company's internal policies and safety procedures and carries out other related tasks entrusted by the Room Service Manager from time to time.
  • Be knowledgeable and upsell at every opportunity.

We're Excited About You If You Have
  • Minimum of 1 year experience in similar role in a five-star hotel industry
  • Must be able to work overnight schedule, including weekends, holidays.
  • Candidate should possess excellent communication skills.
  • Must be able to work a flexible schedule, including weekends, holidays and both AM and PM shifts.
  • Previous experience in In-Room Dining/Room Service preferred.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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