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Phone Order Taker Jobs (NOW HIRING)

PizzaBOGO

Delivery Drivers

North Canton, OH

$15 - $18.75/hr

... phone order taker and order preparation.- Records completed delivery orders accurately and immediately after receipt into the register or POS system.- Accepts guest payments, processes credit card ...

PizzaBOGO

Delivery Drivers

Cuyahoga Falls, OH

$15 - $18.75/hr

... phone order taker and order preparation.- Records completed delivery orders accurately and immediately after receipt into the register or POS system.- Accepts guest payments, processes credit card ...

Hôtel Swexan

In Room Dining Order Taker

Dallas, TX · On-site

$12.75 - $16.50/hr

Summary The Order Taker will enter room service orders over the phone. Answer questions on menu selections and check with kitchen staff. Answer guest questions or concerns regarding the origin ...

PizzaBOGO

Delivery Drivers

Tallmadge, OH

$15.50 - $19.50/hr

... phone order taker and order preparation.- Records completed delivery orders accurately and immediately after receipt into the register or POS system.- Accepts guest payments, processes credit card ...

Gumby's Pizza

Pizza Delivery Expert

San Marcos, TX · On-site

$10 - $18/hr

Cross-train for other positions as needed such as phone order taker, and order preparation. * Accept guest payment, process credit card charges, and make correct change. Perks: * Free Shift Meal

Papa John's

Pizza Maker/Order Taker

Wadsworth, OH · On-site

$11 - $14/hr

Taking orders in-store or on the phone with a smile (and getting them right) * Making pizzas that look and taste amazing * Keeping your station clean and ready to go * Helping out wherever it ...

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Phone Order Taker information

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How much do phone order taker jobs pay per hour?

As of Jul 23, 2026, the average hourly pay for phone order taker in the United States is $15.92, according to ZipRecruiter salary data. Most workers in this role earn between $13.46 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Phone Order Taker vs Customer Service Representative?

AspectPhone Order TakerCustomer Service Representative
Primary RoleTake and process customer orders over the phoneAssist customers with inquiries, complaints, and support
Work EnvironmentCall centers, retail, hospitalityCall centers, retail, service industries
Required SkillsCommunication, data entry, product knowledgeCommunication, problem-solving, empathy
Common CertificationsNone typically requiredCustomer service training often preferred

While both roles involve phone communication, a Phone Order Taker primarily focuses on processing orders, whereas a Customer Service Representative handles a broader range of customer interactions, including inquiries and complaints. The roles often overlap in call center environments and require strong communication skills.

What are the key skills and qualifications needed to thrive as a Phone Order Taker, and why are they important?

To thrive as a Phone Order Taker, you need strong verbal communication, active listening, and basic computer skills, often supported by a high school diploma or equivalent. Familiarity with order management systems, point-of-sale (POS) software, and telephone systems is typically required. Patience, attention to detail, and a friendly demeanor help you excel in handling customer requests and resolving issues efficiently. These skills ensure accurate order processing, high customer satisfaction, and smooth workflow in fast-paced environments.

What are Phone Order Takers?

Phone Order Takers are professionals who receive and process customer orders over the phone, typically for retail, food delivery, or service-based businesses. They are responsible for accurately entering order details, addressing customer questions, and providing information about products or services. Strong communication skills, attention to detail, and the ability to work in a fast-paced environment are essential for this role. Phone Order Takers may also handle payments, resolve customer concerns, and ensure a positive customer experience throughout the ordering process.

What are some common challenges faced by Phone Order Takers, and how can they be managed effectively?

Phone Order Takers often encounter challenges such as handling high call volumes during peak hours, managing difficult or irate customers, and ensuring order accuracy while working quickly. To manage these effectively, it's important to develop strong communication skills, remain calm under pressure, and use active listening to clarify customer needs. Many employers provide training and support tools, such as scripts and digital order systems, to help streamline the process and reduce errors. Building experience in this role can also open doors to supervisory or customer service management positions within the organization.
More about Phone Order Taker jobs
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Phone Order Taker jobs near you
Infographic showing various Phone Order Taker job openings in the United States as of July 2026, with employment types broken down into 40% Full Time, and 60% Part Time. Highlights an 100% In-person job distribution, with an average salary of $33,110 per year, or $15.9 per hour.
Order Taker - Lucia Mexican Grill (FT)

Order Taker - Lucia Mexican Grill (FT)

Virgin Hotels

Las Vegas, NV • On-site

Full-time

Posted 16 days ago

Job description

YOUR MISSION (The Job Description):
The Fountain Woker -- QSR will play an important role in performing all sales transactions in the assigned area, which could be either in the front or back of the house. The Fountain Woker -- QSR will be responsible for the pick-up, count down, and return of the cash bank from miscellaneous count.
THE NITTY-GRITTY (The Essential Job Duties):
  • Responsible for opening register, preparing, and completing all paperwork for assigned outlet in an organized manner
  • Maintain accurate cash balance and handles money in a secure manner according to established standards
  • Handle forms and equipment necessary to complete settlement of checks
  • Answer telephones and handles guest inquiries in person or by telephone
  • Check all supplies, ensuring adequate stock levels
  • Responsible for the security and accuracy of assigned bank and is accountable for all overages and shortages
  • Understand basic food preparations and knowledge of appropriate beverage services
  • Responsible for handling all amenity requests
  • Responsible for ensuring all VIPs requests are handled in a professional, accurate and efficient manner
  • Ability to communicate with the guests and anticipate their needs
  • Politely ask the guest about preferences
  • Use upselling techniques by suggesting soups, starters, drinks, or desserts
  • Whenever appropriate mention the approximate time for delivery
  • Repeat the order back to the guest
WHAT IT TAKES (The Qualities We Look For)
  • Great team player with the ability to create excellent working relationships across the group
  • Ability to break down barriers and resolve potential conflicts swiftly and effortlessly
  • Creativity and innovation are essential!
  • Ability to think outside the box and approach all issues with a completely fresh approach
  • Ability to anticipate needs and over deliver wherever possible
  • Candidates must think on their feet and use their initiative to solve problems and deliver solutions
  • Able to change direction and work on multiple project aspects at once
  • Enthusiastic, passionate, able to inspire and motivate others
  • Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, innovative, original and personable, and striving to deliver high quality and brilliant customer service
MUST HAVE'S
  • Current, legal, and unrestricted ability to work in the United States
  • Ability to communicate clearly in verbal and written English
  • Clearly write out the order in the log sheet, time of ordering, room number, Etc.
  • Work in a fast-paced multi tasked manner
  • Ability to communicate with the guests and anticipate their needs
  • Politely ask the guest about preferences
WOULD BE NICE TO HAVE'S
  • Basic mathematical skills
  • These skills and abilities are typically acquired through one month of on-the-job training or through related experience
THE WORKING CONDITIONS
  • Use a cash register.
  • Read, see, and write to read ticket totals, total up credit vouchers, log checks, etc.
  • Bend and reach to restock needed materials, retrieve dropped items, etc.
  • Work in crowds and noise, varying levels depending on customer volume
  • Handle money and balance bank at end of shift
  • Communicate effectively with customers, coworkers, and superiors
  • Handle high volume calls over the phone
  • Able to lift 50 pounds
  • Able to push/pull up to 100 pounds
  • Ability to distinguish letters, numbers, and symbols in English
  • Ability to comply with policies and procedures, job description, daily memorandums, chemical labels (MSDS) and other instructions
  • Work in an environment that is subject to varying noise levels, the severity of which depends upon work volume
  • Must be able to withstand prolonged standing, stretching, bending, and kneeling without restriction, work indoors and be exposed to various environmental factors such as, but not limited to, CRT fatigue, noise, dust, cigarette smoke, and pet dander/hair
VALUABLE TRAITS
  • 50% logical / 50% creative / 100% AWESOME
  • Enjoy working with a team and alone as the situation dictates
  • Adaptive, Flexible!
  • Embody "great attitude"
  • Unwavering integrity and endless work ethic
  • Appreciate constructive feedback, as well as graciously providing the same
  • Tenacious and self-motivated
*Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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