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Phone Number Jobs (NOW HIRING)

Dev Technology Group

Be Seen First

Microsoft Teams Phone Administrator

Reston, VA · Remote

$80K - $135K/yr

Phone number assignment and management * Voice routing policies and dial plans * Device provisioning and configuration * Assist with Direct Routing operations, including: * * Validation of call flows ...

Dev Technology

Microsoft Teams Phone Administrator

Reston, VA · On-site

$18.50 - $24.75/hr

Phone number assignment and management * Voice routing policies and dial plans * Device provisioning and configuration * Assist with Direct Routing operations, including: * Validation of call flows ...

Dev Technology

Microsoft Teams Phone Administrator

Reston, VA · Remote

$18.50 - $24.75/hr

Phone number assignment and management * Voice routing policies and dial plans * Device provisioning and configuration * Assist with Direct Routing operations, including: * Validation of call flows ...

Spiralogics Inc

Software QA Intern

Manhattan, NY · On-site +1

$21.25 - $27.75/hr

Phone Number * Alternate Phone Number Why should we hire you? * Upload CV * (Supports up to 25 MB file size and PDF, DOC or DOCX file formats.) Upload CV Send in Your Resume Full Name * Phone Number

Judge Group, Inc.

IT Project Manager

Scottsdale, AZ · On-site +1

$99K - $117K/yr

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job ...

Biggers Family Medicine

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Full time Phone operator

Brandon, FL · On-site

$17/hr

... numbers, and other related information and policy matters. 5. Creates and edits patient files 6. ... Brandon Fl 33511, phone (813) 655-4646 or fax (855) 366-8430

Unio Health Partners

Medical Phone Operator

$15 - $23/hr

Medical Phone Operator COMPANY DESCRIPTION Unio Health Partners (UHP) is a highly differentiated ... Compensation is depending on a number of factors including a candidate's qualifications, skills ...

CAMPBELL CLINIC PC

AON Phone Operator

Bristol, TN · On-site

$13.75 - $17/hr

Operates the phone system and assists with scheduling patients. Coordinates the operation of the ... Presents numerical data effectively; Able to read and interpret written information. * Teamwork ...

New

Twilio

Director, Product Management

San Francisco, CA

$274K - $287K/yr

Phone Numbers is the gateway to all of our Communications business, where different sender types around the world are needed to unlock messaging and voice communications. You will understand the ...

Twilio

Director, Product Management

$238K - $249K/yr

Phone Numbers is the gateway to all of our Communications business, where different sender types around the world are needed to unlock messaging and voice communications. You will understand the ...

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How much do phone number jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for phone number in the United States is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.22 and $17.31 per hour, depending on experience, location, and employer.

What are some common challenges faced by Customer Service Representatives handling phone support, and how can they be addressed?

Customer Service Representatives working in phone support often encounter challenges such as managing high call volumes, handling difficult or frustrated callers, and maintaining accuracy while multitasking. To address these challenges, it’s important to develop strong communication and problem-solving skills, as well as stress management techniques. Many organizations provide training, scripts, and knowledge bases to support representatives, and working closely with team leads or supervisors can help resolve complex issues efficiently.

What are phone number jobs?

Phone number jobs typically refer to roles that involve managing or utilizing telephone numbers for business purposes. These can include positions in customer service, telemarketing, call centers, technical support, or administrative work where employees handle incoming and outgoing calls as part of their daily tasks. Such jobs require good communication skills, patience, and sometimes technical knowledge to assist callers effectively. They are essential in industries like telecommunications, retail, healthcare, and finance, where direct customer interaction is vital.

What is the difference between Phone Number vs Customer Service Representative?

AspectPhone NumberCustomer Service Representative
Required CredentialsNone specificCustomer service training, communication skills
Work EnvironmentPhone-based, remote or officeCall centers, retail, office settings
Employer & Industry UsageBusinesses across all sectors for contact infoCustomer support roles in various industries
Search & Comparison IntentFinding contact infoUnderstanding customer support roles

While a Phone Number is a contact detail used across industries, a Customer Service Representative is a role focused on assisting customers via phone. The Phone Number is a tool, whereas the Customer Service Representative is a job position that often uses phone numbers to communicate with clients.

More about Phone Number jobs
What cities are hiring for Phone Number jobs? Cities with the most Phone Number job openings:
What are the most commonly searched types of Phone Number jobs? The most popular types of Phone Number jobs are:
What states have the most Phone Number jobs? States with the most job openings for Phone Number jobs include:
What job categories do people searching Phone Number jobs look for? The top searched job categories for Phone Number jobs are:
Phone Number jobs near you
Infographic showing various Phone Number job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $33,296 per year, or $16 per hour.
Microsoft Teams Phone Administrator

Microsoft Teams Phone Administrator

Dev Technology Group

Reston, VA • Remote

$80K - $135K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

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Job description

Microsoft Teams Phone Administrator, #1051

Microsoft Teams • Teams Phone • Direct Routing

Location: Remote-First
Clearance: US citizenship required. Must be able to obtain and maintain a DHS Public Trust.  

A Role with a Purpose

Dev Technology Group is seeking a Microsoft Teams Administrator (Teams Calling Focus) to support enterprise administration, configuration, and operational sustainment of Microsoft Teams, including Teams Phone (Direct Routing), within a large federal environment.

This role supports a mature deployment in which core calling capabilities (inbound/outbound) are already established, with a focus on day-to-day operations, user enablement, troubleshooting, and optimization.

The position works under the guidance of a Senior Teams Phone SME, contributing to the ongoing success of enterprise voice services integrated with existing telephony infrastructure (e.g., Avaya).

This role is suited for a hands-on administrator supporting large-scale environments, with a focus on balancing voice reliability, user experience, and operational efficiency.

 

Technical Responsibilities and Delivery

This role serves as a contributor within the collaboration and voice platform operations team, supporting administration and ongoing operations of Microsoft Teams Phone capabilities.

You will administer Teams environments and support Direct Routing configurations, ensuring that voice services function reliably and align with enterprise requirements.

Responsibilities include supporting user lifecycle management for voice services, validating call flows, troubleshooting issues, and coordinating with telephony and network teams to resolve incidents.

You will monitor service health, voice quality, and system performance while supporting configuration and maintenance of calling features such as auto attendants, call queues, and routing policies.

You will also contribute to documentation, knowledge sharing, and continuous improvement of operational processes and platform performance.

Who Thrives Here

Individuals who succeed in this role are detail-oriented operators who take pride in maintaining stable, high-performing voice services in real-time production environments. They are comfortable working within established systems and processes while identifying opportunities to improve reliability and user experience.

They are strong problem-solvers who can quickly diagnose and resolve issues related to voice routing, policy configuration, and call quality, often under time-sensitive conditions. They understand the importance of uptime and user impact in enterprise voice environments and approach troubleshooting with urgency and precision.

They collaborate effectively across technical domains, working with network, telephony, and security teams to resolve issues and improve service delivery. They communicate clearly with both technical teams and end users, helping translate complex issues into understandable guidance.

They are adaptable and dependable, able to manage competing priorities while supporting a high-visibility, business-critical service.

Opportunity To Make an Impact

This role provides the opportunity to directly support and sustain enterprise voice services relied upon across the organization.

You will play a key role in ensuring reliable communication capabilities, supporting user productivity and mission operations through consistent, high-quality service delivery.

By contributing to the stability, optimization, and ongoing improvement of Microsoft Teams Phone capabilities, you will help enhance both user experience and operational efficiency within a complex, regulated environment.

Key Responsibilities

  • Administer Microsoft Teams environment, including Teams Phone (Direct Routing) configurations and policies
  • Support user lifecycle management for voice services, including:
    • Phone number assignment and management
    • Voice routing policies and dial plans
    • Device provisioning and configuration
  • Assist with Direct Routing operations, including:
    • Validation of call flows and routing behavior
    • Coordination with SBC/telephony teams (e.g., Avaya) for issue resolution
  • Monitor and troubleshoot voice quality and call performance using tools such as Call Analytics and Call Quality Dashboard (CQD)
  • Support configuration and maintenance of auto attendants, call queues, voicemail, call handling features, delegation, and shared calling scenarios
  • Troubleshoot escalated issues related to:
    • Call failures, latency, and quality issues
    • User configuration and policy mismatches
    • Client/device-related calling issues
  • Monitor Teams service health and participate in incident response and escalation support (Tier 2/3 coordination)
  • Support Teams governance and administration
  • Document configurations, procedures, and troubleshooting guides
  • Develop knowledge articles and job aids for Tier 1/2 support and end users
  • Collaborate with engineering, network, and security teams to support ongoing improvements and optimization
  • Stay current with Teams Phone capabilities, updates, and best practices

 

Minimal Required Qualifications

  • A Bachelor’s degree and a minimum of 6 years of professional experience
  • Experience administering Microsoft Teams in enterprise environments
  • Hands-on experience supporting enterprise Teams Phone deployments
  • Experience with:
    • Voice policies, dial plans, and number management
    • Call queues and auto attendants
  • Familiarity with voice quality troubleshooting tools (CQD, Call Analytics)
  • Familiarity with PowerShell for Teams administration
  • Experience supporting large-scale user bases
  • Strong troubleshooting and problem-solving skills in real-time operational environments
  • Ability to work effectively with cross-functional teams (network, telephony, security)
  • Strong communication skills for both technical and non-technical audiences

Preferred Qualifications

  • Experience supporting federal or regulated environments (GCC/GCC High)
  • Familiarity with Direct Routing architecture, including SBC concepts and call flows
  • Experience working in hybrid telephony environments (e.g., Teams + Avaya)
  • Understanding of network dependencies for voice (latency, jitter, packet loss)
  • Experience supporting E911 / emergency calling requirements
  • Experience contributing to incident response
  • Experience supporting an environment with 1,000+ Teams Phone users


Our estimated salary range for this position is $80,000 - 135,000. This presented salary range is not a guarantee of compensation or salary. Offered salary is based on experience, geographic location, and possibly contractual requirements as appropriate to the role. *Salary could fall outside of this range.

Company Description

Dev Technology provides IT solutions to meet the mission-critical needs of government by exceeding our clients’ expectations through partnership, a commitment to teamwork, collaboration, and valuing our employees. At Dev Technology, our employees enjoy the company of their coworkers and genuinely care about their well-being, creating a unique environment throughout our offices. We have been rated as a Top Workplace by the Washington Post 12 years in a row based entirely on the results of employee surveys. We offer many unique benefits to support our employees throughout their careers such as our Center of Innovation, Dev University, and our Mentorship Program. Join our team and make a difference!