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Phone Customer Service Remote Jobs in Boca Raton, FL

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Customer Service Representative

Boca Raton, FL · Remote

$16.50 - $22.25/hr

A claim's department Customer Service Representative is responsible for adjudicating tire claims ... Maintaining accurate records of customer/caller interaction and discussion over the phone.

NationsBenefits

Customer Service Representative

Plantation, FL · On-site +1

$16 - $21.50/hr

... service to internal and external customers alike. Our goal is to transform the healthcare industry ... Ability to troubleshoot mobile & web-app UI/UX issues with clients over the phone. * Demonstrable ...

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Phone Customer Service Remote information

See Boca Raton, FL salary details

$11

$21

$33

How much do phone customer service remote jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for phone customer service remote in Boca Raton, FL is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $24.18 per hour, depending on experience, location, and employer.

What is a phone customer service remote?

Phone customer service remote jobs involve assisting customers over the phone from a location outside of a traditional office, usually from home. Employees in these roles answer questions, resolve issues, process orders, and provide support for a company’s products or services. They use phone systems, computers, and sometimes chat or email to communicate with customers. This type of job often requires strong communication skills, patience, and the ability to work independently. Remote positions typically offer flexible schedules and eliminate the need for commuting.

What are the key skills and qualifications needed to thrive as a phone customer service remote representative?

To thrive as a Phone Customer Service Remote representative, you need strong verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and sometimes certifications like HDI or CompTIA Customer Service can be required. Patience, active listening, and time management are crucial soft skills for handling customer inquiries effectively from a remote setting. These competencies ensure positive customer experiences, efficient issue resolution, and high satisfaction in a virtual environment.

What are some common challenges faced by remote phone customer service representatives and how can they be managed?

Working as a remote phone customer service representative often involves challenges such as staying focused in a home environment, managing high call volumes, and maintaining clear communication without in-person team support. To manage these, it's important to set up a dedicated workspace, stick to a structured schedule, and use company-provided tools for real-time communication with your team. Regular check-ins and virtual meetings can help you stay connected and supported, while ongoing training ensures you stay up-to-date on products and procedures.

What is the difference between Phone Customer Service Remote vs Phone Support Specialist?

AspectPhone Customer Service RemotePhone Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical knowledge may be required
Work EnvironmentRemote, home-basedRemote or on-site, depending on company
Industry UsageCustomer service across various industriesTechnical support within specific sectors like IT or electronics
Common Search IntentCustomer service roles, remote customer supportTechnical support, troubleshooting roles

Phone Customer Service Remote and Phone Support Specialist roles both involve assisting customers via phone, but the former focuses on general customer service, while the latter often requires technical knowledge for troubleshooting. Both roles are typically remote and serve similar industries, but their specific responsibilities and skill requirements differ.

What are popular job titles related to Phone Customer Service Remote jobs in Boca Raton, FL?

For Phone Customer Service Remote jobs in Boca Raton, FL, the most frequently searched job titles are:

What job categories do people searching Phone Customer Service Remote jobs in Boca Raton, FL look for?

The top searched job categories for Phone Customer Service Remote jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Phone Customer Service Remote jobs?

Cities near Boca Raton, FL with the most Phone Customer Service Remote job openings:

Phone Customer Service Remote jobs near you
Infographic showing various Phone Customer Service Remote job openings in Boca Raton, FL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,545 per year, or $21.9 per hour.

Customer Service Representative (Remote)

NationsBenefits, LLC

Plantation, FL • Remote

$16.50 - $22.25/hr

Full-time

Medical

Re-posted 3 days ago

NationsBenefits rating

6.6

Company rating: 6.6 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

318th of 500 rated business services

Job description

NationsBenefits is recognized as one of the fastest-growing companies in America and a Healthcare Fintech provider of supplemental benefits, flex cards, and member engagement solutions. We partner with managed care organizations to provide innovative healthcare solutions that drive growth, improve outcomes, reduce costs, and bring value to their members.

Through our comprehensive suite of innovative supplemental benefits, fintech payment platforms, and member engagement solutions, we help health plans deliver high-quality benefits to their members that address the social determinants of health and improve member health outcomes and satisfaction.

Our compliance-focused infrastructure, proprietary technology systems, and premier service delivery model allow our health plan partners to deliver high-quality, value-based care to millions of members.

We offer a fulfilling work environment that attracts top talent and encourages all associates to contribute to delivering premier service to internal and external customers alike. Our goal is to transform the healthcare industry for the better! We provide career advancement opportunities from within the organization across multiple locations in the US, South America, and India.

Purpose

The Member Services Representative is responsible for handling routine member and provider inquiries regarding benefits, claims, eligibility, and general health plan information. This role requires a working knowledge of health plan systems, products, policies, procedures, and departmental functions to effectively assist members and providers while delivering excellent customer service.

Essential Functions

Answer inbound calls from members and providers regarding health plan benefits, claims, eligibility, and general inquiries.

Research, locate, and provide accurate information while ensuring a positive customer experience.

Resolve member service issues by identifying concerns, researching solutions, implementing appropriate resolutions, and escalating complex issues when necessary.

Review and analyze claims to identify key elements and processing requirements based on diagnosis codes, procedures, provider information, medical policies, contracts, and established polices and procedures.

Educate members and providers on benefits, coverage, and health plan processes.

Identify members who may benefit from care management or managed care interventions and collaborate with clinical staff to facilitate appropriate services.

Document all interactions accurately and thoroughly in accordance with company policies and regulatory requirements.

Maintain compliance with HIPAA and all applicable healthcare regulations.

Meet productivity, quality, attendance, and customer satisfaction standards.

Knowledge, Skills, and Abilities

Strong computer and data entry skills.

Previous call center or customer service experience preferred.

Working knowledge of Medicare and Medicaid programs preferred.

Excellent verbal and written communication skills.

Strong problem-solving and critical-thinking abilities.

Ability to multitask and navigate multiple systems simultaneously.

Attention to detail and commitment to accuracy.

Ability to work independently and as part of a team.

Professional demeanor with a strong focus on customer satisfaction.

Education and Experience

High School Diploma or GED required.

Minimum of one (1) year of customer service or call center experience preferred.

Healthcare, insurance, Medicare, or Medicaid experience preferred.

What NationsBenefits employees say

Pay

Benefits

Hours and flexibility

Workplace

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