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Summary/Objective

The HCHV Case Manager Assistant supports, assists, and the HCHV Case Manager in the assessment, treatment planning process and follow-up for each Veterans client and/or resident, and serves as an advocate and liaison for and on behalf of Veterans rights and benefits.

The ideal candidate thrives in an independent work environment. Time management is critical as this program is very fast paced. The HCHV Program supports 10 -12 homeless Veteran clients in VTC's emergency shelter program. These Veterans clients participate in a short-term program ranging from 60-180 days with the goal of attaining permanent housing as quickly as possible.

This position requires excellent documentation skills and understands the Department of Veteran Affairs (VA) system as it relates to healthcare (VA Medical), income (Service connection), and housing (HUD/VASH). This person will also need to understand Section 8 and County managed programs (SNAP, Medicare, Medicaid, GA, SSDI/SSI, etc.)

The HCHV Case Manager Assistant will work largely independently from direct supervision, coordinating with a variety of external client contacts to ensure successful operation of this program. Excellent communication skills are a critical component to success in this role.

The ideal HCHV Case Manager Assistant candidate is proficient with client assessment skills, motivational interviewing, and a knowledge of mental health disorders and substance use disorders. Special preference is given for those candidates with proven experience with de-escalation and crisis intervention techniques.

Essential Functions

• Ensure compliance with HIPAA, VA/VTC privacy training requirements, and protection of sensitive personal information (e.g., case files under lock and key).
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Meet with assigned residents at least once a week for pertinent Veteran client information and census. Inputs census information, case notes, and other information to Homeless Management Information System (HMIS), other databases as required, and communicates with appropriate team members.
• Utilize VTC vehicles to take clients to their appointments and assist them as needed (e.g., VSO, VA Medical Appointments, housing appointments)
• Participates in Veteran client pre-placement planning. Conducts the orientation and initial, quarterly, and annual assessment of individual client needs.
• Consult with clinical staff, on site Licensed Clinician and Deputy Executive Director for appropriate guidance when working with clients with mental health components to case management.
• Facilitates community resource availability based on client needs (e.g., VSO).
• Evaluates, facilitates and monitors services and clients progress in relationship to established goals and objectives. Documents goal progress weekly.
• Focuses and maintains rapport and positive client relationship as central component to treatment and case management support.
• Participates in regular team and community meetings and trainings.
• Monitors services to residents and overall conditions in the homes. Works with the housing department to coordinate work orders and make necessary improvements. Follows up problem areas with the case management supervisor and other appropriate team members.
• Assists client application for eligible benefits (e.g., VA, SSI, Medicaid, SSB, Medicare).
• Assist Veteran clients in obtaining gainful employment or registering for education/training.
• Document, report and follow-up on critical incidents to appropriate personnel (e.g., case manager, law enforcement if applicable, VA Liaison if applicable).
• Provides crisis intervention, de-escalation, suicide prevention, and trauma informed care.
• Manage Crisis Phone on a rotating schedule.
• Performs weekend wellness checks.

Minimum Qualifications

• A Bachelors degree in a social services field (psychology, social work, etc.) or a closely related field.

Work Environment

While performing the duties of this position, the employee travels by automobile and is exposed to changing weather conditions. The employee works in varied residential environments based on assigned caseload. This position performs tasks that may involve exposure to blood, body fluids or tissues. All appropriate and proper safeguards, procedures, and policies are expected to be followed at all times.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.