ZipRecruiter

Log In

1

Phone Banking Jobs (NOW HIRING)

Staffingine LLC

Telephone Banker

Belfast, ME · On-site

Sells and fulfills banking products including checking and savings accounts, credit cards, Certificate of Deposits (CDs), Individual Retirement Accounts (IRAs), and loans * Identifies client needs ...

Dairy State Bank

WI · On-site

... phone banking, and managing account, debit card and travel alerts. * Assist customers with debit/ATM cards including ordering and cancelling cards, lost and stolen cards, processing customer ...

DCCC

Campaign Call Time Manager

Washington, DC · On-site

It is preferred that candidates have at least some campaign or phone banking experience. Candidates also must have experience with Microsoft Excel and NGP. Ideal candidates will have experience in ...

Voter Education Project

Paid Canvass Manager

Reno, NV · On-site

Recruit, train, and manage a team of canvassers to conduct door-to-door outreach and phone banking activities. * Develop and implement canvassing strategies to effectively reach target demographics ...

Voter Education Project

Paid Canvass Manager

Sparks, NV · On-site

Recruit, train, and manage a team of canvassers to conduct door-to-door outreach and phone banking activities. * Develop and implement canvassing strategies to effectively reach target demographics ...

Voter Education Project

Paid Canvass Manager

Reno, NV · On-site

Recruit, train, and manage a team of canvassers to conduct door-to-door outreach and phone banking activities. * Develop and implement canvassing strategies to effectively reach target demographics ...

previous page

Showing results 41-60

All JobsPhone Banking Jobs

Phone Banking information

See salary details

$5

$16

$19

How much do phone banking jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for phone banking in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What is phone banking?

Phone banking is a service provided by banks that allows customers to perform various financial transactions and access account information over the phone. Through phone banking, customers can check account balances, transfer funds, pay bills, request statements, and even speak to customer service representatives for assistance. This service is accessible 24/7, making it convenient for customers who may not have internet access or prefer not to visit a bank branch. Phone banking typically requires a secure identification process to protect customer information.

What are the key skills and qualifications needed to thrive as a phone banking officer, and why are they important?

To thrive as a Phone Banking Officer, you need strong customer service skills, problem-solving abilities, and a basic understanding of banking products and procedures, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, telephone banking platforms, and secure authentication protocols is often required. Excellent communication, patience, and resilience are standout soft skills in this role. These abilities ensure efficient handling of customer inquiries, build trust, and help maintain high service standards in a fast-paced banking environment.

What are some common challenges faced by phone banking professionals, and how can they be effectively managed?

Phone banking professionals often encounter challenges such as handling high call volumes, managing customer frustration, and meeting strict performance targets. Developing strong communication skills, maintaining patience, and utilizing active listening can help address these challenges. Many organizations provide regular training and support to help staff handle difficult conversations and stay updated on banking procedures. Team collaboration and knowledge sharing also play a crucial role in managing workload and improving service quality.

What is the difference between Phone Banking vs Customer Service Representative?

AspectPhone BankingCustomer Service Representative
CredentialsBasic banking knowledge, sometimes certificationsVaries, often customer service training
Work EnvironmentBank call centers, remote optionsCall centers, retail stores, or remote
Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Primary FocusHandling banking transactions, account inquiriesAddressing customer questions, support, and complaints

Phone Banking primarily involves managing banking transactions and account inquiries over the phone within financial institutions. Customer Service Representatives have a broader role, assisting customers across various industries with inquiries, support, and problem resolution. While both roles require strong communication skills, Phone Banking is specialized in banking services, whereas Customer Service Representatives work in diverse sectors.

How to become a phone banking?

To become a phone banking representative, candidates typically need a high school diploma or equivalent and strong communication skills. Training is often provided by the employer, and familiarity with customer service or banking software can be beneficial. Some positions may require background checks and the ability to work flexible hours.
More about Phone Banking jobs

What cities are hiring for Phone Banking jobs?

Cities with the most Phone Banking job openings:

What states have the most Phone Banking jobs?

States with the most job openings for Phone Banking jobs include:

What are popular job titles related to Phone Banking jobs?

For Phone Banking jobs, the most frequently searched job titles are:

Phone Banking jobs near you
Infographic showing various Phone Banking job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

Inbound Phone Banker/Customer Service Representative

Charlotte, NC • On-site

VXI Global Solutions
Strategic Planning Consulting Services • 10K+ employees
Learn more about VXI Global Solutionsexternal

$18/hr

Full-time

Medical, Dental, Vision

Re-posted 2 days ago

VXI Global Solutions rating

4.9

Company rating: 4.9 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
Customer Service Representative (Banking) - Onsite
Primary Location: Charlotte, NC
Time Type: Full Time
Language: English
Workstyle: Onsite
Category: Customer Service
We're looking for dependable professionals who are passionate about helping others, committed to delivering exceptional customer service, and ready to build a rewarding career in the financial services industry at our fast-paced, performance-driven contact center in Charlotte, NC!
As an Inbound Customer Service Representative (Phone Banker), you'll be the first point of contact for customers seeking assistance with their bank accounts and card services. You'll answer questions, resolve concerns, protect sensitive financial information, and create positive customer experiences with every interaction
Why Join VXI?
Pay, Incentives, Benefits & Perks
  • $18.00/hour starting pay
  • Earn up to an additional $3.00/hr. through performance bonuses after successfully completing training
  • Employee Referral Program
  • Medical, Dental & Vision Insurance
  • Career growth and advancement opportunities
  • Fun, team-oriented work environment
  • Free gym membership after 90 days (located within the business complex)
  • Employee cell phone plan discounts ($25/month unlimited talk, text & data; restrictions apply)
  • Access to convenience store within business complex

What You'll Do
Reliability is essential for success in this role.
As part of our Banking Customer Service team, you will:
  • Answer inbound calls from customers regarding deposit accounts, debit cards, credit cards, balances, transactions, billing inquiries, payments, disputes, banking fees and general account maintenance.
  • Troubleshoot customer concerns including declined transactions, lost or stolen cards, account access, and other banking-related issues.
  • Provide accurate information and resolve customer concerns with professionalism, empathy, and urgency.
  • Build trust by delivering exceptional customer service and striving for first-call resolution whenever possible.
  • Authenticate customers and safeguard confidential financial information while adhering to all banking regulations, PCI requirements, and security policies.
  • Accurately document customer interactions and account activity.
  • Navigate multiple computer applications while maintaining efficiency and attention to detail.
  • Meet quality, attendance, productivity, and customer satisfaction expectations.

Paid Training
  • Duration: 12 weeks
  • Schedule: Tuesday-Saturday, 9:00 AM - 6:00 PM EST
  • Attendance: 100% attendance is required throughout training. Time off during training cannot be accommodated.

Contact Center Hours of Operation
  • Monday-Sunday
  • 8:00 AM - 8:00 PM EST
  • Open availability is required to work any assigned schedule during operating hours, including evenings, weekends, holidays, and occasional overtime as business needs require.

Minimum Requirements & Qualifications
To be successful in this role, candidates must demonstrate the experience, skills, and professional behaviors necessary to provide exceptional service in a fast-paced financial services environment.
  • High school diploma or GED required.
  • Minimum 1 year of continuous customer service experience with one employer required.
  • At least 6 months of contact center/BPO experience preferred.
  • Banking or financial services experience is a plus.
  • Computer proficiency with the ability to navigate multiple systems and dual monitors while assisting customers by phone
  • Ability to follow established processes while maintaining a natural, conversational approach
  • Exceptional customer service with empathy, patience, and active listening
  • Strong verbal communication with professional comportment and demeanor
  • Critical thinking and problem-solving, including de-escalation and conflict resolution
  • Strong attention to detail with accurate data entry and documentation
  • Commitment to protect confidential customer and financial information
  • Dependability, accountability, and consistent attendance
  • Ability to type a minimum of 25 WPM with at least 85% accuracy.
  • Ability to work 40 hours per week onsite in Charlotte, NC.
  • Open availability to work any assigned schedule between 8:00 AM and 8:00 PM, Monday-Sunday, including weekends and holidays.
  • Ability to work occasional overtime based on business needs.
  • Ability to complete required pre-employment screening upon offer, including a criminal background check, employment verification, and drug screening.

Join VXI
VXI Global Solutions is a leading provider of business process and information technology outsourcing, offering comprehensive services to its clients. Our company specializes in contact center and BPO services, software development, quality assurance testing, and infrastructure outsourcing. Headquartered in the United States, VXI employs 40,000 people around the world including locations in the US, Central America, China, and the Philippines.
At VXI, we invest in our people by providing paid training, ongoing development, competitive benefits, and opportunities to build a long-term career with a global customer experience leader.
VXI is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
Reasonable Accommodations: VXI provides reasonable accommodations for qualified individuals with disabilities throughout the hiring process. If you need an accommodation, please contact our Talent Acquisition team.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

What VXI Global Solutions employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply