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Phone Banking Jobs (NOW HIRING)

STRIDE BANK NA

Customer Service Representative

Enid, OK

$15.50 - $21/hr

Assists customers with questions regarding Bank products and systems, including but not limited to, accounts, debit cards, payroll cards, ATM, 24-hour phone banking, and internet banking. * Assists ...

Step Up Louisiana

Jefferson Parish Canvasser

Harvey, LA · On-site

$18.75/hr

Tuesday through Saturday 2pm to 6pm with phone banking on Tuesday and Thursday where your hours will be extended till 7pm to notify members of Chapter meetings, events or to set up 1on 1 with ...

Artius Solutions

Telephone Banker

Lincoln, RI · On-site

$22 - $24/hr

This role balances service requests with sales opportunities while providing expertise on banking ... Experience working in inbound/outbound call centers (phone, chat, or video). * Experience as a ...

Artius Solutions

Telephone Banker

Belfast, ME · On-site

$27 - $28/hr

Experience in financial services or banking. * Sales, cross-selling, upselling, or product referral experience. * Experience in inbound or outbound call center environments (phone, chat, or video)

MI FAMILIA VOTA

Field Manager

Mcallen, TX

Coordinate voter registration, voter education, canvassing, phone banking, text messaging, digital outreach, community events, and GOTV activities. * Establish and monitor goals for voter contacts ...

The Equity Alliance

West TN Paid Canvassers

Memphis, TN · On-site

$20/hr

Prior canvassing and/or phone banking experience, paid or as a volunteer, preferred * Must be able to walk/stand for long periods of time (when canvassing) * Must be able to learn and effectively ...

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Phone Banking information

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How much do phone banking jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for phone banking in the United States is $16.35, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Phone Banking Officer, and why are they important?

To thrive as a Phone Banking Officer, you need strong customer service skills, problem-solving abilities, and a basic understanding of banking products and procedures, typically supported by a high school diploma or equivalent. Familiarity with CRM systems, telephone banking platforms, and secure authentication protocols is often required. Excellent communication, patience, and resilience are standout soft skills in this role. These abilities ensure efficient handling of customer inquiries, build trust, and help maintain high service standards in a fast-paced banking environment.

What are some common challenges faced by phone banking professionals, and how can they be effectively managed?

Phone banking professionals often encounter challenges such as handling high call volumes, managing customer frustration, and meeting strict performance targets. Developing strong communication skills, maintaining patience, and utilizing active listening can help address these challenges. Many organizations provide regular training and support to help staff handle difficult conversations and stay updated on banking procedures. Team collaboration and knowledge sharing also play a crucial role in managing workload and improving service quality.

What is a phone banking job?

A phone banking job involves making or receiving calls to communicate with customers or constituents, often for purposes such as fundraising, surveys, or providing information. It requires good communication skills, patience, and sometimes familiarity with customer relationship management (CRM) tools. The role typically involves working in a call center environment and may require training on specific scripts or protocols.

What is the difference between Phone Banking vs Customer Service Representative?

AspectPhone BankingCustomer Service Representative
CredentialsBasic banking knowledge, sometimes certificationsVaries, often customer service training
Work EnvironmentBank call centers, remote optionsCall centers, retail stores, or remote
Industry UsageFinancial institutions, banksVarious industries including banking, retail, telecom
Primary FocusHandling banking transactions, account inquiriesAddressing customer questions, support, and complaints

Phone Banking primarily involves managing banking transactions and account inquiries over the phone within financial institutions. Customer Service Representatives have a broader role, assisting customers across various industries with inquiries, support, and problem resolution. While both roles require strong communication skills, Phone Banking is specialized in banking services, whereas Customer Service Representatives work in diverse sectors.

What is a phone banker?

A phone banker is a customer service representative who makes or receives calls to assist clients, promote products, or gather information. They often use computer systems and scripts to handle inquiries efficiently and may work in call centers with scheduled shifts.

What is phone banking?

Phone banking is a service provided by banks that allows customers to perform various financial transactions and access account information over the phone. Through phone banking, customers can check account balances, transfer funds, pay bills, request statements, and even speak to customer service representatives for assistance. This service is accessible 24/7, making it convenient for customers who may not have internet access or prefer not to visit a bank branch. Phone banking typically requires a secure identification process to protect customer information.

What is a phone banking officer's salary?

A phone banking officer's salary typically ranges from $30,000 to $50,000 annually, depending on experience, location, and the employer. They often work in a call center environment and may require customer service skills and familiarity with banking products.
More about Phone Banking jobs
What cities are hiring for Phone Banking jobs? Cities with the most Phone Banking job openings:
What states have the most Phone Banking jobs? States with the most job openings for Phone Banking jobs include:
What job categories do people searching Phone Banking jobs look for? The top searched job categories for Phone Banking jobs are:
Phone Banking jobs near you
Infographic showing various Phone Banking job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 90% Physical, 5% Hybrid, and 5% Remote job distribution, with an average salary of $34,000 per year, or $16.3 per hour.

National Sales Team Employee Banking Consultant (Phone banker) Tempe AZ

US Bank

Tempe, AZ • On-site

$23.75 - $29.03/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

U.S. Bank rating

8.2

Company rating: 8.2 out of 10

Based on 359 frontline employees who took The Breakroom Quiz

52nd of 170 rated banks

Job description

At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at-all from Day One.

Job Description
National Outreach Relationship Consultant will build relationships by proactively calling existing and potential customers, engaging them via multiple channels including by phone, email, chat or virtually and by phone or video appointment to provide the best possible counsel while adapting a digital first mindset. Strong client relationships are based on trust, assessing and attending to customers' banking needs, obtaining and processing customer and account information, demonstrating and educating clients on available deposit and loan products and services, and recommending solutions based on each customer's unique goals and needs
Basic Qualifications
- High school diploma or equivalent
- Four to five or more years job related, retail banking experience or a combination of experience and commensurate training
- Requires National Mortgage Licensing Service (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z and ongoing compliance with all legal or regulatory registration requirements, including, but not limited to maintaining a satisfactory criminal and credit record
Preferred Skills/Experience
- Passion, commitment and drive to deliver an experience that improves our clients' financial lives
- Effective and confident client communication
- Proven ability to learn and adapt to new information and technology platforms
- Experience in financial services and knowledge of financial services industry, products and solutions
- Cash handling experience
- Active listening and excellent problem-solving skills
- Ability to teach customers how to use digital technology
- Demonstrate an consistent level of proficiency in making appropriate recommendations that meet customer's needs both reactively and proactively
-Thorough knowledge of all applicable bank and branch policies, procedures, and support systems

If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

  • Healthcare (medical, dental, vision)

  • Basic term and optional term life insurance

  • Short-term and long-term disability

  • Pregnancy disability and parental leave

  • 401(k) and employer-funded retirement plan

  • Paid vacation (from two to five weeks depending on salary grade and tenure)

  • Up to 11 paid holiday opportunities

  • Adoption assistance

  • Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $23.75 - 29.03

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.

What U.S. Bank employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About U.S. Bank

Sourced by ZipRecruiter

U.S. Bank is a reputable and established financial institution that plays a significant role in the banking sector. With a history spanning over 150 years, U.S. Bank has built a strong foundation of trust and reliability. As a comprehensive bank, they offer a wide array of financial products and services to cater to the diverse needs of their customers, including individuals, businesses, and communities. Customer satisfaction is of utmost importance to U.S. Bank. They prioritize delivering exceptional service and fostering long-term relationships with their clients. Through their extensive network of branches and advanced digital banking platforms, U.S. Bank ensures convenient access to their services, empowering customers to manage their finances efficiently and securely.

Industry

Banking and credit intermediation

Company size

10,000+ Employees

Headquarters location

Minneapolis, MN, US

Year founded

1863

Social media

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