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Phone Associate Jobs in Montevallo, AL (NOW HIRING)

General Informatics

Associate Engineer

Birmingham, AL

Provide first-level technical support via phone, email, and ticketing system * Diagnose and resolve ... Associate's degree in IT-related field * Technical certifications such as: * CompTIA A+ * CompTIA ...

General Informatics

Associate Engineer

Birmingham, AL · On-site

Provide first-level technical support via phone, email, and ticketing system * Diagnose and resolve ... Associate's degree in IT-related field * Technical certifications such as: * CompTIA A+ * CompTIA ...

Rustman Agency

Junior Sales Associate

Alabaster, AL · On-site

$31K - $42K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... Responsibilities Engage with prospective clients through phone, email, and virtual or in-person ...

Rustman Agency

Junior Sales Associate

Alabaster, AL · On-site

$31K - $42K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... Responsibilities Engage with prospective clients through phone, email, and virtual or in-person ...

Guild Garage Group

Warehouse Associate

Pelham, AL · On-site

$16 - $20/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Warehouse Associate Red Mountain Garage Doors - Pelham, AL Warehouse Associate - Red Mountain ... phone calls from Guild Garage Group and/or our coalition of partnered brands regarding job ...

PetSmart

Retail Sales Associate Full Time

Birmingham, AL

$12.75 - $14.75/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Hoover, AL · On-site

$14 - $16.25/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Hoover, AL

$14 - $16.25/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Hoover, AL · On-site

$13 - $17.50/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Alabaster, AL · On-site

$12.75 - $14.75/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Bessemer, AL

$13.50 - $15.50/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Full Time

Hoover, AL · On-site

$14 - $16.25/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

PetSmart

Retail Sales Associate Part Time

Alabaster, AL · On-site

$12.75 - $14.75/hr

  • Medical

  • Retirement

  • PTO

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

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Showing results 41-60

All JobsPhone Associate JobsPhone Associate Jobs in Montevallo, AL

Phone Associate information

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.
Phone Associate jobs near you

Front Desk Associate - Part Time - Weekends

Crestview Management, LLC

Vestavia Hills, AL • On-site

$14 - $18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Marriott Birmingham is hiring Front Desk Associate - Part Time for Weekends
Shifts: 7am - 3:30pm
Location: Marriott Birmingham
3590 Grandview Pkwy
Birmingham, Al 35243
Hotel Front Desk Associate
Job Description
A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.
Responsibilities:
  • Greet guests and check them in and out of the hotel.
  • Answer phone calls and respond to guest inquiries.
  • Handle guest requests and concerns in a timely and professional manner.
  • Provide information about the hotel and its amenities.
  • Assist with room reservations and changes.
  • Process payments and maintain accurate records.
  • Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
  • Perform other duties as assigned by management.
Requirements:
  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred.
  • Excellent communication and interpersonal skills
  • Ability to work flexible hours, including nights, weekends, and holidays.
  • Proficient in Microsoft Office and hotel reservation software
  • Ability to multitask and prioritize tasks effectively.
  • Strong attention to detail and organizational skill

Shifts: 7am - 3:30pm
Benefits:
We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.
E.O.E.

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