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Phone Associate Jobs in Montevallo, AL (NOW HIRING)

Jewelry Associate

Hoover, AL · On-site

$12 - $12.50/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

Jewelry Associate

Birmingham, AL · On-site

$12 - $12.50/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

Cleaning Associate

Hoover, AL · On-site

$12.75 - $13.25/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

Cleaning Associate

Hoover, AL · On-site

$12.75 - $13.25/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

Retail Sales Associate

Midfield, AL · On-site

$14 - $15/hr

... phone * Processing sales, loans, and extensions * Performing opening and closing store duties ... Sales Associate / Retail Customer Service (Pawnbroker) role include: As a member of our customer ...

Retail Sales Associate

Birmingham, AL · On-site

$14 - $16.25/hr

... phone * Processing sales, loans, and extensions * Performing opening and closing store duties ... Sales Associate / Retail Customer Service (Pawnbroker) role include: As a member of our customer ...

... phone * Processing sales, loans, and extensions * Performing opening and closing store duties ... Sales Associate / Retail Customer Service (Pawnbroker) role include: As a member of our customer ...

Junior Sales Associate

Alabaster, AL · On-site

$31K - $42K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... Responsibilities Engage with prospective clients through phone, email, and virtual or in-person ...

Junior Sales Associate

Alabaster, AL · On-site

$31K - $42K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... Responsibilities Engage with prospective clients through phone, email, and virtual or in-person ...

Junior Sales Associate

Birmingham, AL · On-site

$34K - $47K/yr

About the Role We are seeking an enthusiastic and coachable Junior Sales Associate to join our ... Responsibilities Engage with prospective clients through phone, email, and virtual or in-person ...

Retail Sales Associate Part Time

Bessemer, AL

$13.50 - $15.50/hr

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

Retail Sales Associate Part Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

Retail Sales Associate Full Time

Alabaster, AL · On-site

$12.75 - $14.75/hr

Retail Sales Associate Full Time About Life at PetSmart Our associates are the heart of Team ... Responsible for the pet parent experience and outcomes conducted in person, over the phone, at the ...

Showing results 41-60

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

Jewelry Associate

TJ Maxx

Hoover, AL • On-site

$12 - $12.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago


T.J. Maxx rating

5.7

Company rating: 5.7 out of 10

Based on 1,172 frontline employees who took The Breakroom Quiz

461st of 739 rated retailers


Job description

TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer. Job Description: Opportunity: Grow Your Career Responsible for delivering a Highly Satisfied Customer Experience demonstrated by engaging and interacting with all customers, embodying our REACH (Remember Everyone Affects Customer Happiness) philosophy and maintaining a clean and organized store environment. Adheres to operational, merchandise, and loss prevention standards. Cross-trained in multiple areas of the store to support business needs. Customer Experience Role models REACH principles with customers Supports a positive store culture and embodies all aspects of a Green Culture Pulse Promotes TJX Rewards credit and loyalty programs Supports and responds to Front End coverage as well as Dressing Room and Jewelry needs Human Resources Upholds a culture of honesty, integrity, and respect Communicates accurately and effectively with management and Associates Accepts recognition and constructive feedback Adheres to labor laws and Associate meal and break period policies Store Operations Maintains organizational, cleanliness, and recovery standards for sales floor and participates in maintenance/cleanliness of entire store, e.g. Single Queue, Associate Lounge Maintains floor care cleanliness standards including maintenance and operation of the scrubber and buffer Processes and preps merchandise for sales floor following Door to Floor and Working Smart principles Adheres to Front End policy and procedures including ringing sequence and operational controls (RIL, Voids, Refunds, etc.) Balances register draws and or cash office as required Ensures ‘go backs’ are properly tagged/hung and promptly returned to the sales floor Merchandising Maintains and upholds merchandising philosophy Adheres and upholds merchandise and signage standards Partners with Merchandise Coordinator to create and maintain compelling features, flexing the sales floor as needed Ensures merchandise is properly tagged, hung, secured, and coded Initiates and participates in store recovery as needed Loss Prevention & Safety Supports and participates in store shrink reduction goals and programs Adheres to operational and loss prevention controls according to company guidelines and policies Identifies and communicates alert signals and potential safety issues immediately to management/loss prevention to ensure a safe environment Does not engage in pursuit or apprehension of shoplifters Other duties as assigned Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information. In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. Applicants with arrest or conviction records will be considered for employment. Address: 1646 Montgomery Hgwy Location: USA TJ Maxx Store 0242 Hoover AL This position has a starting pay range of $12.00 to $12.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

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