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Phone Associate Jobs in Cosby, TN (NOW HIRING)

Tjx

Temporary Merchandise Associate

Pigeon Forge, TN · On-site

$14 - $14.50/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

Tjx

Retail Merchandise Associate

Sevierville, TN · On-site

$13 - $13.50/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

HomeGoods

Retail Merchandise Associate

Sevierville, TN · On-site

$13 - $13.50/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

HomeGoods

Retail Merchandise Associate

Sevierville, TN · On-site

$13 - $13.50/hr

EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours ...

Thunderhead Harley - Davidson

Sales Associate

Kodak, TN · On-site

$12 - $16.25/hr

Thunderhead Harley-Davidson Kodak is hiring a SALES ASSOCIATE for it's dealership! Retail sales ... Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.

Rocky Top Harley Davidson

Sales Associate

Pigeon Forge, TN · On-site

$13 - $17.50/hr

Rocky Top Harley-Davidson is hiring a SALES ASSOCIATE in our Pigeon Forge, TN dealership! Retail ... Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.

Thunderhead Harley

Sales Associate

Kodak, TN · On-site

$12 - $16.25/hr

Thunderhead Harley-Davidson Kodak is hiring a SALES ASSOCIATE for it's dealership! Retail sales ... Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.

Rocky Top Harley Davidson

Sales Associate

Pigeon Forge, TN · On-site

$13 - $17.50/hr

Rocky Top Harley-Davidson is hiring a SALES ASSOCIATE in our Pigeon Forge, TN dealership! Retail ... Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.

Rocky Top Harley Davidson

Sales Associate

Pigeon Forge, TN · On-site

$13 - $17.50/hr

Rocky Top Harley-Davidson is hiring a SALES ASSOCIATE in our Pigeon Forge, TN dealership! Retail ... Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.

Thunderhead Harley - Davidson

Sales Associate

Kodak, TN · On-site

$12 - $16.25/hr

Thunderhead Harley-Davidson Kodak is hiring a SALES ASSOCIATE for it's dealership! Retail sales ... Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.

Thunderhead Harley - Davidson

Sales Associate

Kodak, TN · On-site

$12 - $16.25/hr

Thunderhead Harley-Davidson Kodak is hiring a SALES ASSOCIATE for it's dealership! Retail sales ... Cultivate prospects (e.g., showroom customer follow-up, phone-in inquiries, past owners, etc.

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All JobsPhone Associate JobsPhone Associate Jobs in Cosby, TN

Phone Associate information

What is a phone associate?

Phone Associates are professionals who handle inbound and outbound calls for a company, often serving as the first point of contact for customers. Their responsibilities typically include answering questions, providing information, resolving issues, and sometimes processing orders or scheduling appointments. Effective communication skills, patience, and problem-solving abilities are essential for this role. Phone Associates may work in call centers or remotely, depending on the employer.

What are the key skills and qualifications needed to thrive as a phone associate, and why are they important?

To thrive as a Phone Associate, strong verbal communication, active listening, and problem-solving skills are essential, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, professionalism, and the ability to remain calm under pressure are standout soft skills in this role. These competencies ensure efficient handling of customer inquiries, high satisfaction rates, and effective resolution of issues.

What are some common challenges faced by phone associates and how can they be managed effectively?

Phone Associates often encounter high call volumes and may need to handle challenging customer interactions. Managing stress and maintaining a positive, professional demeanor are crucial for success. Many companies provide support through training programs, scripts, and team leads who can assist with difficult situations. Building strong communication skills and learning to de-escalate tense conversations can help associates navigate these challenges and deliver excellent service.

What is the difference between Phone Associate vs Customer Service Representative?

AspectPhone AssociateCustomer Service Representative
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or equivalent; communication skills
Work EnvironmentCall centers, customer support linesCall centers, retail, online support
Industry UsageTelecommunications, retail, techRetail, telecom, finance, tech
Common Search IntentJob roles focused on phone-based supportCustomer support roles involving phone communication

Both Phone Associates and Customer Service Representatives typically require similar credentials and work in call center environments. The main difference lies in the job scope: Phone Associates often focus solely on phone-based interactions, while Customer Service Representatives may handle multiple channels like email or chat as well. Understanding these distinctions can help job seekers find roles that match their skills and preferences.

Can I work in a call center without experience?

Phone associate positions in call centers often do not require prior experience, as training is typically provided to develop necessary communication and customer service skills. Employers may look for good interpersonal skills, a positive attitude, and basic computer knowledge, making it possible to start without previous call center work experience.

What cities near Cosby, TN are hiring for Phone Associate jobs?

Cities near Cosby, TN with the most Phone Associate job openings:

Phone Associate jobs near you

Temporary Merchandise Associate

Tjx

Pigeon Forge, TN • On-site

$14 - $14.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Deliver a highly satisfied customer experience by engaging and interacting with all customers.

  • Process and prepare merchandise for the sales floor following company procedures and standards.

  • Maintain store cleanliness, organization, and recovery standards throughout the day.

TJX rating

5.9

Company rating: 5.9 out of 10

Based on 690 frontline employees who took The Breakroom Quiz

27th of 39 rated national retailers

Job description

Marshalls

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you'll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family-a Fortune 100 company and the world's leading off-price retailer.

Job Description:

Opportunity: Grow Your Career

Responsible for delivering a highly satisfied customer experience proven by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Adheres to all operational, merchandise, and loss prevention standards. May be cross-trained to work in multiple areas of the store in order to support the needs of the business.

  • Role models established customer experience practices with internal and external customers
  • Supports and embodies a positive store culture through honesty, integrity, and respect
  • Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
  • Promotes credit and loyalty programs
  • Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
  • Accurately processes and prepares merchandise for the sales floor following company procedures and standards
  • Initiates and participates in store recovery as needed throughout the day
  • Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
  • Provides and accepts recognition and constructive feedback
  • Adheres to all labor laws, policies, and procedures
  • Supports and participates in store shrink reduction goals and programs
  • Participates in safety awareness and maintains a safe environment
  • Other duties as assigned

Who We're Looking For: You.

  • Possesses excellent customer service skills
  • Able to work a flexible schedule to support business needs
  • Possesses strong communication and organizational skills with attention to detail
  • Capable of multi-tasking
  • Able to respond appropriately to changes in direction or unexpected situations
  • Capable of lifting heavy objects with or without reasonable accommodation
  • Works effectively with peers and supervisors
  • Retail customer experience preferred

Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Applicants with arrest or conviction records will be considered for employment.

Address:

3062 Teaster Lane

Location:

USA Marshalls Store 1476 Pigeon Forge TNThis position has a starting pay range of $14.00 to $14.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

What TJX employees say

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