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Phone Assistant Jobs in Decatur, IL (NOW HIRING)

Liaison Technology Group

Financial Assistant

Decatur, IL · On-site

$19 - $25/hr

Accounting Assistant- Decatur Office Liaison Technology Group www.liaisontechgroup.com Location ... Answer and route phone calls or take messages for appropriate team members. * Provide backup ...

Liaison Technology Group

Financial Assistant

Decatur, IL · On-site

$19 - $25/hr

Accounting Assistant- Decatur Office Liaison Technology Group www.liaisontechgroup.com Location ... Answer and route phone calls or take messages for appropriate team members. * Provide backup ...

Georgia

Certified Nursing Assistant (CNA)

Decatur, IL

$36K - $44K/yr

Certified Nursing Assistant (CNA) Agency: Department of Behavioral Health and Developmental ... phone or email. Please be assured that your resume/application will be evaluated and we will ...

WESTCARE INC

Administrative Assistant (52063)

Lincoln, IL · On-site

$15.87 - $18.75/hr

Provide administrative/secretarial support to the assistant program director/supervising clinical counselor, e.g., scheduling appointments; correspondence; handling incoming/outgoing phone contacts ...

CEFCU

Decatur Member Assistant

Decatur, IL · On-site

$18.56 - $21.81/hr

Teller Encore System, VSoft, Instant OFAC, OnBase, Quick Assist True Checks, Lobby Tracking, and ... cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and ...

CEFCU

Decatur Member Assistant

Decatur, IL

$18.56 - $21.81/hr

Teller Encore System, VSoft, Instant OFAC, OnBase, Quick Assist True Checks, Lobby Tracking, and ... cell phone plans, theme park tickets, and more On-site fitness center, fitness classes, and ...

Mejuri

Assistant Store Manager

Chestnut, IL

The Role: As an Assistant Store Manager at Mejuri, you'll be a key player in delivering an ... Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency ...

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Phone Assistant information

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What cities near Decatur, IL are hiring for Phone Assistant jobs?

Cities near Decatur, IL with the most Phone Assistant job openings:

Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in Decatur, IL as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 3% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Administrative Assistant

Decatur, IL • On-site

TCCI MANUFACTURING LLC
Motor Vehicle Manufacturing • 201 - 500 employees
Learn more about TCCI MANUFACTURING LLCexternal

$18 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Description

Company Background

TCCI Manufacturing is a world leader in compressor technology for commercial vehicle, automotive and same-day delivery vehicles. Our global footprint spans locations across the US, China, India, Germany, Brazil, Ireland, Spain, and Mexico- employing more than 650 employees worldwide. 


TCCI has become one of the leading global Electric Compressor (EC) Manufacturers for the commercial & heavy-duty sectors, as well as automotive specialty vehicle markets. As we look to the future, we will pioneer technology in electrification and support our customers' plans for a full electrification solution that includes vehicle production, charging, route planning and infrastructure.

Visa sponsorship is not available for this position.


Role Overview

The Administrative Assistant provides professional and efficient administrative support to ensure the smooth operation of the office. This position is responsible for coordinating day-to-day administrative activities, maintaining accurate records, supporting employees and leadership, and assisting with various projects and office needs.


Responsibilities

Provide administrative and clerical support to management and department staff.

Answer and direct phone calls, emails, and other correspondence in a professional manner.

Schedule meetings, appointments, and other activities as needed.

Prepare, organize, and maintain documents, reports, spreadsheets, and records.

Assist with data entry, reporting, and maintaining confidential information.

Coordinate office supplies, equipment, mail, deliveries, and general office needs.

Assist with meeting and event coordination, including scheduling, room preparation, and materials.

Welcome visitors and provide professional customer service to employees, customers, and guests.

Assist with special projects and provide support to other departments as requested.

Maintain a professional and welcoming appearance and demeanor at all times, serving as the first point of contact for visitors and representing the company positively.

Coordinate and oversee facility grounds maintenance in collaboration with outside contractors and Plant Manager.

Perform other duties and responsibilities as assigned.


Qualifications

2+ years of administrative or office support experience preferred.

Strong organizational and time-management skills.

Excellent written and verbal communication skills.

Strong attention to detail and accuracy.

Ability to prioritize multiple tasks and meet deadlines.

Proficiency with Microsoft Office, including Word, Excel, and Outlook.

Ability to handle confidential information with discretion.

Dependable and customer-service-oriented.

Ability to work independently while also functioning effectively as part of a team.


Education

High School Diploma or GED required.


Position Details

Pay Rate: $18.00 - $22.00 per hour

Schedule:  First Shift, 8-hour workday. The specific schedule will be mutually agreed upon by the employee and manager based on business needs. 

Benefits: Medical, Dental, Vision Insurance, 401(k) Retirement Plan, Tuition Reimbursement, Paid Time Off, Paid Holidays (including Holiday Break, December 21, 2026 - January 1, 2027)


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