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Phone Assistant Jobs in Missouri (NOW HIRING)

YWCA St. Louis

Volunteer (SART)

Saint Louis, MO · On-site

Provide crisis intervention, safety planning, and consultation over the phone. * Assist with follow-up services, via phone to those individuals seen at the hospital. * Utilize a survivor centered ...

iQuasar

Mortgage Clerk- Jr.

Saint Louis, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Deliver customer service support to lenders and servicers via email and phone. * Assist with loss claim-related projects supporting the SFH-GLP and the SFH Claims Branch. * Execute all loss claim ...

Hoffmann Brothers

Warehouse Associate

Earth City, MO · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Encourage and help the team keep missed call percentage below 10%. * Provide outstanding customer service by responding to counter requests and supporting Field Pros over the phone. * Assist with ...

Hoffmann Brothers

Warehouse Associate

Earth City, MO · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Encourage and help the team keep missed call percentage below 10%. * Provide outstanding customer service by responding to counter requests and supporting Field Pros over the phone. * Assist with ...

Hoffmann Brothers

Warehouse Associate

Earth City, MO · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Encourage and help the team keep missed call percentage below 10%. * Provide outstanding customer service by responding to counter requests and supporting Field Pros over the phone. * Assist with ...

Hoffmann Brothers

Warehouse Associate

Earth City, MO · On-site

$20 - $23/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Encourage and help the team keep missed call percentage below 10%. * Provide outstanding customer service by responding to counter requests and supporting Field Pros over the phone. * Assist with ...

Dollartree

Maintenance Department Manager

Warrensburg, MO · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... phone Assist the Maintenance Manager with administrative duties and other functions as necessary Your Required Skills and Experience: High school diploma or equivalent required; Bachelor's degree in ...

MKC

Location Manager

Metz, MO · On-site

Greet customers promptly and courteously with a friendly smile and a hello, thank them for their business, promptly and courteously answer the phone, assist customers with loading and unloading, work ...

MKC

Location Manager

Metz, MO

Greet customers promptly and courteously with a friendly smile and a hello, thank them for their business, promptly and courteously answer the phone, assist customers with loading and unloading, work ...

Park Avenue Coffee

Office Assistant

Saint Louis, MO · On-site

$16.25 - $21.50/hr

This position will help support our five cafe locations, along with wholesale customer support and online and phone orders. The ideal candidate will assist with taking orders, invoicing, creating ...

Anders

Office Assistant

Saint Louis, MO · On-site

$16.25 - $21.50/hr

Serve as backup receptionist (answer multi-line phone system and route incoming calls professionally and appropriately). * Greet and assist vendors, guests and clients. * Open/distribute firm mail ...

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Phone Assistant information

See Missouri salary details

$5

$14

$24

How much do phone assistant jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for phone assistant in Missouri is $14.75, according to ZipRecruiter salary data. Most workers in this role earn between $11.30 and $16.75 per hour, depending on experience, location, and employer.

What is a phone assistant?

A Phone Assistant is a professional who manages phone communications for an individual or organization. Their primary responsibilities include answering calls, directing inquiries to the appropriate person, taking messages, scheduling appointments, and providing information to callers. Phone Assistants play a crucial role in ensuring efficient communication and excellent customer service. They may work in offices, call centers, or remotely, depending on the needs of their employer.

What is the difference between Phone Assistant vs Customer Service Representative?

AspectPhone AssistantCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, remote or office settingsCall centers, retail, or office environments
Employer & Industry UsageBusinesses providing direct phone support, tech support, or salesRetail, telecom, healthcare, and service industries
Common Search & Comparison IntentYesYes

While both roles involve handling customer interactions via phone, a Phone Assistant typically provides basic support, scheduling, or information, often in a technical or administrative context. Customer Service Representatives handle a broader range of customer inquiries, complaints, and support across various industries. The roles overlap in communication skills and work environments but differ in scope and responsibilities.

What are the key skills and qualifications needed to thrive as a phone assistant, and why are they important?

To thrive as a Phone Assistant, you need excellent verbal communication skills, active listening abilities, and a high school diploma or equivalent. Familiarity with multi-line phone systems, call scheduling software, and customer relationship management (CRM) platforms is often required. Strong interpersonal skills, patience, and professionalism help you effectively manage calls and resolve inquiries. These skills ensure efficient call handling, positive customer experiences, and smooth information flow within organizations.

What are some common challenges phone assistants face when managing multiple calls and tasks simultaneously?

Phone Assistants often juggle several responsibilities at once, such as answering incoming calls, scheduling appointments, and handling administrative tasks. Managing high call volumes while maintaining professionalism and accuracy can be challenging, especially during peak hours. Effective time management, multitasking skills, and familiarity with call management software are crucial for success in this role. Collaborating with team members and using clear communication can help ensure that no task is overlooked and all callers receive prompt assistance.
What are the most commonly searched types of Phone jobs in Missouri? The most popular types of Phone jobs in Missouri are:
What job categories do people searching Phone Assistant jobs in Missouri look for? The top searched job categories for Phone Assistant jobs in Missouri are:
What cities in Missouri are hiring for Phone Assistant jobs? Cities in Missouri with the most Phone Assistant job openings:
Phone Assistant jobs near you
Infographic showing various Phone Assistant job openings in Missouri as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $30,681 per year, or $14.8 per hour.

Volunteer (SART)

Young Womens Christian Association

Saint Louis, MO • On-site

Full-time

Re-posted 12 days ago

Job description

Description

Purpose of the Volunteer: Provide immediate crisis intervention to victims/survivors of sexual assault and/or domestic violence in the emergency department of participating hospitals, police departments and/or over the 24-hour helpline.  

Volunteer Job Duties:   

  • Provide face-to-face crisis intervention and advocacy to adult/adolescent victims/survivors at the hospital during sexual assault forensic exams and/or during reports made to law enforcement. 
  • Work as part of a multidisciplinary team consisting of medical staff, law enforcement, advocates, and other professionals.  
  • Provide crisis intervention, safety planning, and consultation over the phone.  
  • Assist with follow-up services, via phone to those individuals seen at the hospital.  
  • Utilize a survivor centered, trauma informed approach. 
  • Attend all monthly in-service meetings.  
  • Comply with the rules, regulations, policies and procedures of the YWCA of Metro St. Louis, local hospitals, and police departments.  

Requirements

Qualifications:

  • Individuals must be 18 years of age or older.  
  • Have reliable, personal transportation.  
  • Complete 48 hours of training.  
  • Complete a minimum of 3 on-call shifts per month.  
  • Excellent communication skills.  
  • Pass the Family Care Safe Registry and criminal background checks.  

Work Hours:

  • This is an unpaid, volunteer position providing crisis intervention and advocacy services. The YWCA provides a 24/7, 365-day crisis response with volunteer shifts reflecting this need.  

Travel:  

Regular travel throughout St. Louis City and St. Louis County.  


Supervisor:   

Volunteers report directly to the Crisis Intervention Supervisor.  

Apply