Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
New
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Responsible for using pharmacy systems to obtain patient and drug information and process ... Models and shares customer service best practices with all team members to deliver a distinctive ...
Pharmacy Customer Service Associate information
See salary details
$8.89 - $10.58
3% of jobs
$10.58 - $12.26
8% of jobs
$12.26 - $13.94
12% of jobs
$14.05 is the 25th percentile. Wages below this are outliers.
$13.94 - $15.63
28% of jobs
$15.63 - $17.31
15% of jobs
$18.70 is the 75th percentile. Wages above this are outliers.
$17.31 - $18.99
11% of jobs
$18.99 - $20.67
8% of jobs
$20.67 - $22.36
5% of jobs
$22.36 - $24.04
4% of jobs
$24.04 - $25.72
3% of jobs
$25.72 - $27.40
2% of jobs
$8
$17
$27
How much do pharmacy customer service associate jobs pay per hour?
As of Jun 11, 2026, the average hourly pay for pharmacy customer service associate in the United States is $17.14, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $19.23 per hour, depending on experience, location, and employer.
What are some common challenges faced by Pharmacy Customer Service Associates, and how can they be managed effectively?
Pharmacy Customer Service Associates often handle high volumes of customers, including those with urgent or sensitive needs. Managing demanding situations—such as resolving prescription issues or answering health-related questions—requires patience, empathy, and strong communication skills. Staying organized and collaborating closely with pharmacists and technicians helps ensure efficient service. Proactively learning about pharmacy regulations and using available resources can also help associates navigate challenges more confidently.
What is the difference between Pharmacy Customer Service Associate vs Pharmacy Technician?
| Aspect | Pharmacy Customer Service Associate | Pharmacy Technician |
|---|---|---|
| Credentials | High school diploma or equivalent; on-the-job training | Certification or license often required (e.g., PTCB certification) |
| Work Environment | Customer-facing, retail pharmacy settings | More technical, involves preparing medications under supervision |
| Job Responsibilities | Assisting customers, processing prescriptions, answering questions | Counting pills, entering data, managing inventory |
The main difference is that Pharmacy Customer Service Associates focus on customer interaction and administrative tasks, while Pharmacy Technicians handle medication preparation and technical duties. Both roles are essential in pharmacy operations but require different levels of certification and technical skills.
What are the key skills and qualifications needed to thrive as a Pharmacy Customer Service Associate, and why are they important?
To thrive as a Pharmacy Customer Service Associate, you need strong customer service skills, basic math proficiency, and a high school diploma or equivalent. Familiarity with pharmacy point-of-sale systems, prescription processing software, and inventory management tools is typically required. Attention to detail, active listening, and the ability to handle sensitive information with discretion are crucial soft skills for this role. These abilities ensure accurate transactions, compliance with regulations, and a positive customer experience in a fast-paced pharmacy environment.
What are Pharmacy Customer Service Associates?
Pharmacy Customer Service Associates are frontline employees in a pharmacy who assist customers with their needs, such as processing prescriptions, answering questions about over-the-counter medications, and handling transactions. They often work at the pharmacy counter, ensuring customers receive prompt and courteous service. These associates also help maintain inventory, organize shelves, and may assist pharmacists with administrative tasks. Their role is crucial in creating a positive experience for pharmacy customers and ensuring smooth daily operations.
What cities are hiring for Pharmacy Customer Service Associate jobs? Cities with the most Pharmacy Customer Service Associate job openings:
What states have the most Pharmacy Customer Service Associate jobs? States with the most job openings for Pharmacy Customer Service Associate jobs include:
Walgreens rating
5.5
Based on 2,099 frontline employees who took The Breakroom Quiz
87th of 99 rated pharmacies
Job description
- Models and delivers a distinctive and delightful customer experience.
- Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
- In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.
- Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
- Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
- Provides customers with courteous, friendly, fast, and efficient service.
- Recommends items for sale to customer and recommends trade-up and/or companion items.
- Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.
- Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
- Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.
- Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.
- Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.
- Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.
- Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.
- Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.
- Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
- Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
- Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
- Has working knowledge of store systems and store equipment.
- Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
- Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
- Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
- Complies with all company policies and procedures; maintains respectful relationships with coworkers.
- Completes special assignments and other tasks as assigned.
- Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.
- Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.
What Walgreens employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Walgreens
Sourced by ZipRecruiter
Industry
Pharmaceutical and medicine manufacturing, retail and software development
Company size
51 - 200 Employees
Headquarters location
Deerfield, IL, US