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Position: Community Outreach Coordinator

Department: Pets for Life - Outreach

Reports To: Community Outreach Manager

Location: 1251 Fulton Industrial Blvd SW Atlanta, GA 30336

Summary:

LifeLine Animal Project is committed to the care and welfare of pets and the people who love them. The values we exhibit as an organization show the strength of our staff, our leadership and our community. We expect all employees to exhibit LifeLine’s core values as we complete daily tasks, provide services to clients and care for our animals.

As part of LifeLine’s Pets for Life (PFL) division, the Outreach Coordinator is responsible for both

proactive and reactive engagement with pet owners in the community. Key duties include

offering spay/neuter and other veterinary services and resources to support pet health and

keep families together, entering and maintaining accurate data and records, generating reports,

and cleaning and maintaining the PFL workspaces, vehicles, and equipment.

Essential Job Functions:

This represents a list of essential job duties. Other duties or special projects may be assigned as needed.

• Uphold the standards and values of LifeLine Animal Project:

Save Lives -- Build Community -- Be Exceptional Stewards -- Be Courageous --

Be Compassionate -- Take Responsibility -- Respect, Embrace and Celebrate Diversity

• Usual weekly schedule is Tuesday – Saturday, 8:30 AM to 4:30 PM. On Thursdays, the shift will be adjusted to either 6:30 AM to 2:30 PM or 12:00 PM to 8:00 PM.
• Conduct ongoing door-to-door outreach using the LifeLine Pets for Life (PFL) approach, speaking directly with residents, answering questions related to pet care, helping them sign up for the PFL program, and building a community of long term relationships.
• Courageously provide pet owners with information related to spay/neuter services and general pet wellness.
• Help identify and address medical, behavioral, and general wellness needs for pets.
• Listen to residents’ concerns, asking thoughtful questions and using critical thinking to connect people with the services that best fit their situation.
• Communicate effectively with the Chief Operating Officer, PFL manager and PFL Outreach Lead regarding client situations, special cases, additional client engagement needs, etc.
• Submit status reports on a timely basis.
• Assist with scheduling spay/neuter and veterinarian appointments and transport pets to and from spay/neuter and veterinarian appointments.
• Identify and manage the trap/neuter/release of community cat colonies in an effort to save lives.
• Communicate and coordinate with cat colony caregivers until all cats are vetted and continuously engage with caregivers to ensure cats that are new to the colonies are identified and vetted.
• Prep necessary supplies and transport vehicles for appointments and outreach.
• Clean and maintain the PFL work space, transport crates, equipment and vehicles to ensure exceptional stewardship of LifeLine resources.
• Report all required vehicle and building maintenance and repair to the PFL Manager.
• Complete and submit all data collection forms and implement program measurements.
• Build relationships with community members and with other local animal organizations, community groups, community leaders, etc.
• Assist in planning and implementing Community Outreach events.
• Assist when needed with fundraising events, community presentations, and other community educational opportunities.
• Attend community events regularly and always be ready to serve as a spokesperson for PFL and LifeLine Animal Project if needed.
• Demonstrate a can-do attitude and genuine commitment to service. This work is not transactional, it requires empathy, patience, and sincere effort to build trust and meaningful relationships.
• Take responsibility to show compassion and follow up and continue engagement with clients according to the program guidelines.
• Demonstrate calmness and composure under pressure and in emotionally charged situations.
• Respect, Embrace, and Celebrate the diversity of the PFL and LifeLine communities.
• Continue education by participating in LifeLine’s 40-hour annual training requirement.
• Other tasks as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Compassion for animals and the people who love and care for them.
• Curiosity, problem-solving, and the ability to anticipate residents’ needs are essential in this role.
• Must have experience and/or desire for community advocacy work.
• Must be comfortable working outdoors for several hours at a time in varying weather conditions and committed to serving the most underserved areas of the community.
• Must be able to move/lift 50 lbs, bend frequently, and stand throughout the workday.
• Must be comfortable working around all types and temperaments of cats and dogs.
• Must be comfortable engaging with a variety of people and able to build rapport quickly.
• Must be able to communicate effectively.
• Strong verbal and written communication skills.
• Strong organizational skills.
• Must have basic knowledge of common computer software (Microsoft Office, Google Workspace).
• Ability to follow safety protocols and handle challenging situations with calmness and professionalism.
• Ability to adapt to changing circumstances and remain composed under pressure.
• Ability to handle seeing and dealing with animals that have been abused, neglected or treated cruelly.
• Ability to cope with the emotional impact of possible euthanasia cases.
• Must be able to work weekends, holidays, and varying shifts based on shelter needs.
• Must have a means of travel that ensures prompt arrival for work shifts.
• Must be able to pass a background check and/or DMV check.

Education and/or Experience:

Minimum of high school diploma. Must be 23 years of age or older and have valid Georgia Driver’s License to meet LifeLine insurance underwriting Guidelines.

One or more years’ experience in community outreach preferred.

Fear Free Sheltering preferred.

Work Environment:

While performing the duties of this job, employee may be exposed to unpleasant kennel smells. May have to handle dogs and cats that are stray, injured, diseased or vicious.