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Petsmart Customer Service Jobs (NOW HIRING)

PetSmart

Retail Customer Service Lead

Saint Petersburg, FL · On-site

$14.71 - $21.97/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital ...

PetSmart

Retail Customer Service Lead

Palm Desert, CA · On-site

$17.86 - $30.75/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital ...

PetSmart

Retail Customer Service Lead

Houston, TX

$17.50 - $19.50/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Longview, TX

$15.25 - $17/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Collegeville, PA · On-site

$13.65 - $21.26/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital ...

PetSmart

Retail Customer Service Lead

San Diego, CA · On-site

$17.75 - $19.75/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Naples, FL

$16.50 - $18.50/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Castle Rock, CO

$17.50 - $19.50/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital ...

PetSmart

Retail Customer Service Lead

Jacksonville, FL · On-site

$15.25 - $17/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Longview, TX

$15.25 - $17/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Greenfield, IN · On-site

$16.25 - $18.25/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Stroudsburg, PA

$16.25 - $18.25/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital ...

PetSmart

Retail Customer Service Lead

San Luis Obispo, CA · On-site

$17.75 - $19.75/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Longview, TX

$15.25 - $17/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital ...

PetSmart

Retail Customer Service Lead

Lady Lake, FL · On-site

$14.71 - $21.97/hr

PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every associate plays a vital ...

PetSmart

Retail Customer Service Lead

East Hanover, NJ

$18 - $20.25/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Goodyear, AZ · On-site

$16.50 - $18.50/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Collegeville, PA

$16.75 - $18.75/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Grove City, OH

$16 - $17.75/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

PetSmart

Retail Customer Service Lead

Kansas City, KS

$15.50 - $17.25/hr

See More See Less PetSmart does Anything for Pets - JOIN OUR TEAM! Retail Customer Service Lead (Key Holder) About Life at PetSmart At PetSmart, Anything for Pets begins with our people. Every ...

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Showing results 1-20

All JobsPetsmart Customer Service Jobs

Petsmart Customer Service information

See salary details

$9

$18

$26

How much do petsmart customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for petsmart customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Petsmart Customer Service vs Petsmart Sales Associate?

AspectPetsmart Customer ServicePetsmart Sales Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; product knowledge helpful
Work EnvironmentCustomer interactions at checkout, service desk, or phoneAssisting customers on sales floor, stocking, and product display
Employer & Industry UsageCommon roles within retail pet storesSales and customer support roles in pet retail

Petsmart Customer Service and Petsmart Sales Associate roles both operate within the retail pet industry, often overlapping in customer interaction and store environment. Customer Service focuses on assisting customers with inquiries, returns, and support, while Sales Associates primarily help customers find products and promote sales. Both roles require good communication skills and knowledge of pet products, making them closely related positions within Petsmart stores.

What are some common challenges faced by PetSmart Customer Service associates, and how can they be managed effectively?

PetSmart Customer Service associates often encounter challenges such as handling high volumes of customer inquiries, addressing customer concerns about pet health or product selection, and managing occasionally difficult interactions. Effective communication, patience, and a strong knowledge of store products and services are essential for resolving these situations. Teamwork is also key, as associates frequently collaborate with pet care specialists, cashiers, and management to ensure a positive customer experience. Ongoing training and support from supervisors help associates develop the skills needed to manage these challenges with confidence.

What does a PetSmart Customer Service associate do?

A PetSmart Customer Service associate is responsible for assisting customers with their shopping experience, answering questions about products and services, and helping resolve any issues or concerns. They may also handle returns, operate cash registers, and ensure the store is clean and well-stocked. Providing friendly and knowledgeable service is a key part of the job, as associates help pet parents find the right supplies and care for their pets. Customer Service associates may also assist with online orders and coordinate with other team members to ensure a positive shopping experience.

What are the key skills and qualifications needed to thrive as a Petsmart Customer Service Associate, and why are they important?

To thrive as a Petsmart Customer Service Associate, you need strong communication skills, basic retail knowledge, and a passion for animal care, often supported by a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and company-specific customer service protocols is typically required. Exceptional interpersonal skills, patience, and problem-solving abilities help associates build rapport with customers and address their needs effectively. These skills are crucial for delivering excellent customer experiences, ensuring repeat business, and maintaining Petsmart's reputation for knowledgeable and friendly service.
More about Petsmart Customer Service jobs
What cities are hiring for Petsmart Customer Service jobs? Cities with the most Petsmart Customer Service job openings:
What job categories do people searching Petsmart Customer Service jobs look for? The top searched job categories for Petsmart Customer Service jobs are:
Petsmart Customer Service jobs near you
Retail Customer Service Lead

Retail Customer Service Lead

PetSmart

Saint Petersburg, FL • On-site

$14.71 - $21.97/hr

Full-time

Medical, Retirement, PTO

Posted 24 days ago

PetSmart rating

6.0

Company rating: 6.0 out of 10

Based on 1,083 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Job Description
PetSmart does Anything for Pets - JOIN OUR TEAM!
Retail Customer Service Lead (Key Holder)
About Life at PetSmart
At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. This posting reflects an existing vacancy, and we are actively seeking candidates for this role.
Benefits that benefit you
  • Paid Weekly
  • Health & Wellness Benefits
  • 401k Plan with company match
  • Paid Time off for full-time associates
  • Associate discounts
  • Tuition Assistance
  • Career pathing
  • Development opportunities

Job Summary
PetSmart's Experience Lead (Retail Customer Service Lead) provides exceptional pet parent service to Pet Parents while upholding the company's vision, mission, values, and strategy. This role is expected to drive the pet parent experience strategies through loyalty and promotions, and pet parent interaction throughout the store while achieving targeted results. This role has shared responsibility for the oversight of the safety of people and pets and store cleanliness, merchandising and associate engagement.
Essential Responsibilities
Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs:
People Leadership:
  • Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions.
  • Validates completion of assigned operational messages and engagement video compliance.
  • Supports the various Services businesses as needed when the Experience Leader is not available
  • Delegate and validate completion of daily tasks.
  • Leads and directs associates when acting as the Leader on Duty
  • Address and administer associate complaints and grievances.
  • Recognizes and celebrates associates driving overall associate engagement.

Brand Integrity and Overall Store Experience:
  • Responsible for pet parent experience and outcomes conducted over the telephone, in person or online, and responding to pet parent concerns.
  • Promotes and coordinates store events and marketing for Adoptions, Vet partnerships and Shot Clinics.
  • Responsible for live pet sales and pet adoptions.
  • Supports with monthly live cycle counts, addresses discrepancies.
  • Recommends, informs, and sells merchandise and services and promotes pet parent facing initiatives.
  • Prepares online orders for pick-up in store and ensures a smooth, positive, pick-up experience
  • Backup to operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies.
  • Maintains store standards and leads a culture of empowerment by ensuring compliance to our policies and procedures (P&Ps) and code of ethics.
  • Ensures a safe environment for our associates, pets, and pet parents.
  • Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed.
  • Maintains sales floor, pet training, adoption center, breakroom and restroom cleanliness standards.
  • Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise.
  • Assists and works in other departments as required. Other duties may be assigned.
  • Follows all company policies and procedures.

Qualifications
  • 2+ years of retail experience in a customer-focused environment.
  • Leadership experience preferred.
  • Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.
  • Proficiency in computer applications.
  • Strong written and verbal communication skills.
  • Ability to react under pressure and maintain composure.
  • Strong organizational skills and attention to detail.

Supervisory responsibility
  • No direct reports, however, are expected to guide and support the development of other associates.
  • Provides feedback on associate performance to direct supervisor.
  • Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns.

Essential physical demands and work environment
  • Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception.
  • While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common.

Do what you love
Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent's face after a fresh groom-you'll create moments that matter. At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.
We're delighted you're interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!
PetSmart is an Equal Opportunity Employer
PetSmart provides an equal opportunity for all associates and job applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.
This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into. Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. This position is paid on a per hour basis. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at https://benefits.petsmart.com/us/
Applicants must be over the age of 18 (except in Montana or where otherwise required by local or state law)
For applicants in our Waterloo, San Francisco, or Los Angeles locations: Pursuant to the Waterloo and San Francisco Fair Chance Ordinance, as well as the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment, qualified applicants with arrest and conviction records in a manner consistent with the law.
Pay Details
$14.71 - 21.97
Pay Rate Type
Hourly

What PetSmart employees say

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About PetSmart

Sourced by ZipRecruiter

At PetSmart, Anything for Pets begins with our people. Every associate plays a vital role in creating meaningful experiences for pets and their families, and we empower our teams with the tools, resources, and opportunities to grow and succeed. With 50,000+ associates nationwide, we foster a culture grounded in integrity, teamwork, and inclusion - where your voice is heard, your efforts are valued and your career can thrive. Together, we make a difference for pets, their people and each other.

Industry

Retail and legal services

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US

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