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Pets Customer Service Remote Jobs in Reston, VA (NOW HIRING)

VIATEQ Corporation

Customer Service Representative

Mclean, VA · Remote

$12.77 - $21/hr

  • Medical

  • Retirement

  • PTO

This is a remote role, and you will need to have a strong and reliable internet connection to work ... Strong customer service skills * Strong problem-solving skills * Strong computer skills * Ability ...

VIATEQ Corporation

Customer Service Representative

Mclean, VA · Remote

$12.77 - $21/hr

  • Medical

  • Retirement

  • PTO

This is a remote role, and you will need to have a strong and reliable internet connection to work ... Strong customer service skills * Strong problem-solving skills * Strong computer skills * Ability ...

Maximus

CSR II Operations (Temporary, Remote)

VA · On-site +1

$16 - $21.75/hr

General information Job Posting Title CSR II Operations (Temporary, Remote) Date Tuesday, August 11, 2026 City Remote Country United States Working time Full-time Description & Requirements The OPM ...

Liveops

Remote Spanish Bilingual Customer Service

Ashburn, VA · Remote

$15.75 - $20/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Bethesda, MD · Remote

$16.50 - $20.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

Liveops

Remote Spanish Bilingual Customer Service

Leesburg, VA · Remote

$15.75 - $19.75/hr

Choose when and to whom you provide support services * Set your own schedule * Provide a distraction-free home office * Provide your own home office equipment * Handle customer calls, assess needs ...

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Pets Customer Service Remote information

See Reston, VA salary details

$10

$19

$28

How much do pets customer service remote jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for pets customer service remote in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is a Pets Customer Service Remote job?

Pets Customer Service Remote jobs involve assisting pet owners with their inquiries, orders, and concerns regarding pet products or services, all from a remote location. These roles typically require strong communication skills and knowledge of pets and related products. Employees may handle customer questions via phone, email, or chat, helping to resolve issues, process orders, or provide product recommendations. Many companies in the pet industry offer these positions to provide flexible support to their customers while allowing staff to work from home.

What are the key skills and qualifications needed to thrive as a Pets Customer Service Remote representative?

To excel as a Pets Customer Service Remote representative, you need strong communication skills, a customer-centric mindset, and familiarity with pet care or products, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is commonly required. Patience, empathy, and problem-solving abilities help you deliver exceptional service and build rapport with pet owners. These skills are crucial for addressing customer concerns efficiently and fostering positive experiences that build brand loyalty.

What are some common challenges faced by remote Pets Customer Service representatives, and how can they be managed?

Remote pets customer service representatives often encounter challenges such as managing high volumes of inquiries, addressing emotionally charged situations with concerned pet owners, and maintaining effective communication without face-to-face interaction. To manage these, strong time management skills, empathy, and proficiency with digital communication tools are essential. Regular virtual team meetings and access to comprehensive product or service knowledge bases can also help remote employees stay connected and informed, ensuring they provide accurate and compassionate support.

What is the difference between Pets Customer Service Remote vs Pets Sales Associate?

AspectPets Customer Service RemotePets Sales Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; sales experience preferred
Work EnvironmentRemote, home-basedIn-store or retail environment
Industry UsageCustomer support for pet products/servicesAssisting customers with pet product purchases
Job FocusHandling inquiries, resolving issues remotelyEngaging customers, promoting products in-store

Pets Customer Service Remote roles focus on providing support and resolving customer issues remotely, while Pets Sales Associates work directly with customers in retail settings to promote and sell pet products. Both roles require excellent communication skills, but differ mainly in work environment and daily tasks.

What are popular job titles related to Pets Customer Service Remote jobs in Reston, VA?

For Pets Customer Service Remote jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Pets Customer Service Remote jobs in Reston, VA look for?

The top searched job categories for Pets Customer Service Remote jobs in Reston, VA are:

What cities near Reston, VA are hiring for Pets Customer Service Remote jobs?

Cities near Reston, VA with the most Pets Customer Service Remote job openings:

Pets Customer Service Remote jobs near you

Part-Time Customer Service Representative (Remote)

Peterbilt of Knoxville

Hyattsville, MD • Remote

$16 - $21.75/hr

Part-time

This job post has expired today. Applications are no longer accepted.

Job description

About Us

The Pete Store has grown from a single location in 2001 to become one of the largest and most respected truck dealers in the world today. Our secret to success isn’t much of a secret at all: We prioritize hiring, training, and supporting great people above everything else – even our customers. Employees come first at The Pete Store because we believe that the better we take care of our employees, the better they will take care of our customers.

If you are looking for a place where you are valued, supported, and can be a part of building something truly special, look no further. Let’s get to work!

What we Offer

Competitive hourly pay (based on experience)

Training on internal systems and processes

Opportunity to work with a respected Class 8 dealership team

Position Summary


We are seeking a dependable Part-Time Customer Service Representative to support our Class 8 truck dealership during evening hours. This role focuses on assisting customers via phone and email with breakdown support, parts inquiries, billing, and repair status updates. The position is remote for the right candidate.
Key Responsibilities


-Handle inbound and outbound customer phone calls and emails in a professional, service-focused manner
-Coordinate breakdown assistance by gathering key details (unit info, location, symptoms, urgency) and routing to the appropriate internal team or process
-Check parts inventory/availability and provide accurate information on pricing and lead times
-Bill parts accurately and complete related documentation/transactions
-Monitor repair order status and communicate progress updates to customers clearly and promptly
-Liaise with service advisors, technicians, and parts staff to ensure accurate, timely information
-Document interactions, updates, and resolutions in the dealership system (DMS/CRM)
-Escalate urgent issues appropriately and follow up to ensure customer needs are met


Qualifications


-Customer service experience (dealership, trucking, automotive, or heavy-duty service environment preferred)
-Comfortable handling multiple channels (phone/email) and working in a fast-paced setting
-Strong attention to detail, especially for billing, parts numbers, and repair status notes
-Ability to remain calm and solution-oriented during breakdown or high-stress situations
-Basic computer proficiency; ability to learn dealership systems (DMS), inventory tools, and email/phone platforms
-Bilingual (English/Spanish or other languages) is a major plus
-Preferred Experience (Nice to Have)
-Familiarity with Class 8/heavy-duty truck parts and service terminology
-Experience with parts invoicing, repair orders, or dispatch/breakdown coordination
-Prior work in a dealership, fleet maintenance shop, or transportation/logistics support role


Work Environment & Requirements


-Remote (dependent on location, system access, and performance)
-Must have a reliable internet connection and a quiet, professional workspace
-Ability to work the scheduled evening shift consistently: 6 PM–12 AM, Monday–Friday

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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