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Night Shift Call Center Jobs in Reston, VA (NOW HIRING)

VECRA Inc

Customer Service Call Center Agent

Lanham, MD · On-site

$18.50/hr

Call Center Agent (Full-Time, Remote) Location: Remote Company Overview VECRA, Inc. is a service ... Other Details * Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)

MedVanta

Medical Call Center Representative

Bethesda, MD · On-site

$18 - $20/hr

The Musculoskeletal Urgent Care Call Center Agent is a key member of the contact center team and is ... Compensation: $18.00-$20.00/hour This is a part time role offering only Night and Weekend hours.

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All JobsCall Center JobsNight Shift Call Center JobsNight Shift Call Center Jobs in Reston, VA

Night Shift Call Center information

See Reston, VA salary details

$11

$17

$26

How much do night shift call center jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for night shift call center in Reston, VA is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is a night shift call center job?

Night shift call center jobs involve handling customer inquiries, support requests, or outbound calls during nighttime hours, often to provide 24/7 service or to assist customers in different time zones. Employees typically work late evening, overnight, or early morning shifts. These roles may involve answering phone calls, responding to emails or chats, and resolving issues for customers. Night shift call center agents need strong communication skills, patience, and the ability to work effectively during non-traditional hours. Many companies offer additional compensation or benefits for working night shifts.

What are the key skills and qualifications needed to thrive as a night shift call center agent?

To thrive as a Night Shift Call Center Agent, you need strong communication skills, problem-solving abilities, and often a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically required. Patience, resilience, and the ability to stay focused during non-traditional hours set outstanding agents apart. These skills and qualities ensure effective customer support, high performance, and reliable service during overnight shifts.

What are some common challenges faced by employees working the night shift in a call center, and how can they be managed?

Working the night shift in a call center often means adjusting to a different sleep schedule and managing fatigue, as you may be working when your body is naturally used to resting. Night shift employees may also experience less direct supervision and fewer colleagues on-site, requiring strong self-motivation and problem-solving skills. To manage these challenges, it’s important to establish a consistent sleep routine, communicate regularly with your team, and take scheduled breaks to stay alert. Many call centers provide additional support and resources for night shift workers, such as wellness programs or access to supervisors during off-hours.

What is the difference between Night Shift Call Center vs Customer Service Representative?

AspectNight Shift Call CenterCustomer Service Representative
Work HoursPrimarily overnight or late-night shiftsDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceOffice, retail, or remote settings
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, patience, product knowledge
Industry UsageCustomer support, technical support, salesCustomer support, sales, account management

The Night Shift Call Center typically involves working overnight hours in a call center environment, focusing on customer support or sales. Customer Service Representatives may work during regular hours or remotely, providing similar support but often during daytime shifts. Both roles require strong communication skills and industry-specific knowledge, but differ mainly in work hours and environment.

What are popular job titles related to Night Shift Call Center jobs in Reston, VA?

For Night Shift Call Center jobs in Reston, VA, the most frequently searched job titles are:

What job categories do people searching Night Shift Call Center jobs in Reston, VA look for?

The top searched job categories for Night Shift Call Center jobs in Reston, VA are:

What cities near Reston, VA are hiring for Night Shift Call Center jobs?

Cities near Reston, VA with the most Night Shift Call Center job openings:

Night Shift Call Center jobs near you
Infographic showing various Night Shift Call Center job openings in Reston, VA as of August 2026, with employment types broken down into 82% Full Time, 12% Part Time, and 6% Nights. Highlights an 100% In-person job distribution, with an average salary of $37,255 per year, or $17.9 per hour.

Call Center Operator - All Shifts

AFCO LLC

Bethesda, MD • On-site

$23/hr

Full-time

Re-posted 18 days ago

Job description

Description: AFCO provides a wide range of quality professional and administrative services. Founded in 2006, we are a leading source of staffing services and business solutions to the Federal Government.  Our service solutions improve a federal agency's performance and help meet mission goals.


We are looking for motivated professional Call Center Representatives to support a Federal Agency. Quality Personnel will be utilizing government records systems to assist the department and base in its mission. If you meet these specific requirements outlined below, we invite you to apply!

The Operator Services section within the NIH Call Center Services performs a vital role for the NIH as its voice communication center. The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a clearinghouse for all institutes of the NIH research community, NIH personnel, its patients, national and international health organizations and healthcare practitioners. Call Center Services employees are classified as “essential personnel” by the Department of Health and Human Services. 


· Follows NIH and Team AFCO policies and procedures

· Internal or external customer service and relationship management, serving as the first line of support, hospital staff support, and help desk

· Serves customers by taking telephone, fax, and email; and providing information

· Ensures the appropriate level of customer service is delivered

· Ensure that correct information is shared with all callers and outstanding customer service is delivered by phone and in writing

· Responsible for professionally and enthusiastically answering incoming calls and electronic requests from patients, family members, and other external parties to register new patients, schedule healthcare appointments, answer questions, handle complaints, troubleshoot problems, and provide information

· Support Signal Paging

· Support Emergency Paging

· Support NIH General Information Inquiry Calls

· Support Overhead Paging

· Support Language Interpreter Services (CYRACOM)

· Support On-Call Schedule Management

· Provide Daily Status reports


Requirements:

EDUCATION

High School diploma


EXPERIENCE 

Six months experience in and office setting


SKILLS

· Well suited candidates will possess the following skills:

· Clear and concise communication.

· Active listening.

· Ability to problem solve 

· Ability to analyze customer issues, identify the root cause, and find effective solutions.

· Show empathy and understanding towards frustrated or upset customers is crucial for building rapport and resolving conflicts. 

· Technical Proficiency using computers, CRM software, and other call center-specific technologies. 

· Ability to adjust to different situations, customer needs, and call center procedures is essential. 

· Strong organization skills to manage their time, prioritize tasks, and keep track of customer information. 

· Patience when dealing with difficult or demanding customers. 

· Ability to handle multiple tasks simultaneously, such as listening to a customer, typing notes, and navigating computer systems. 

· A positive and professional attitude to provide excellent customer service. 

· Quick and active learner and retain important information to ensure the proper information is conveyed to the client.

· Ability to de-escalate tense situations and find resolutions that satisfy both the customer and the agency. 


SHIFTS

MON - FRI

Shift 1 7am-3pm

Shift 2 7am-1pm 

Shift 3 7am-3:45pm

Shift 4 8am-4:45pm

Shift 5 9am-5:45pm

Shift 6 3pm-11pm (midday)

Shift 7 11pm-7am (night)


SAT

Shift 1 7am-3:45pm

Shift 2 3pm - 11pm (midday)

Shift 3 11pm-7a (night)


SUN

Shift 1 7am-3pm

Shift 2 3pm-11pm (midday)

Shift 3 11pm-7am (night)