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Pets Customer Service Remote Jobs in Raleigh, NC

ASK Consulting

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Customer Service Representative (278710)

Durham, NC · Remote

$15 - $17/hr

Customer Service Representative Location ... Remote (Durham, NC) Duration: 6-Month Contract Pay Rate: $15-$17/hour on W2 Training & Work ...

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HirexHire

Customer Support Manager

Raleigh, NC · Remote

Raleigh, NC HQ (Remote) Industry: Government Technology (SaaS) Company Size: 50+ What They Do: Our ... Contact HirexHire for more client information THE ROLE Our client is seeking a Customer Support ...

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Pets Customer Service Remote information

See Raleigh, NC salary details

$9

$18

$26

How much do pets customer service remote jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for pets customer service remote in Raleigh, NC is $18.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is the difference between Pets Customer Service Remote vs Pets Sales Associate?

AspectPets Customer Service RemotePets Sales Associate
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; sales experience preferred
Work EnvironmentRemote, home-basedIn-store or retail environment
Industry UsageCustomer support for pet products/servicesAssisting customers with pet product purchases
Job FocusHandling inquiries, resolving issues remotelyEngaging customers, promoting products in-store

Pets Customer Service Remote roles focus on providing support and resolving customer issues remotely, while Pets Sales Associates work directly with customers in retail settings to promote and sell pet products. Both roles require excellent communication skills, but differ mainly in work environment and daily tasks.

What are some common challenges faced by remote pets customer service representatives, and how can they be managed?

Remote pets customer service representatives often encounter challenges such as managing high volumes of inquiries, addressing emotionally charged situations with concerned pet owners, and maintaining effective communication without face-to-face interaction. To manage these, strong time management skills, empathy, and proficiency with digital communication tools are essential. Regular virtual team meetings and access to comprehensive product or service knowledge bases can also help remote employees stay connected and informed, ensuring they provide accurate and compassionate support.

What are the key skills and qualifications needed to thrive as a Pets Customer Service Remote representative, and why are they important?

To excel as a Pets Customer Service Remote representative, you need strong communication skills, a customer-centric mindset, and familiarity with pet care or products, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) systems, live chat platforms, and basic troubleshooting tools is commonly required. Patience, empathy, and problem-solving abilities help you deliver exceptional service and build rapport with pet owners. These skills are crucial for addressing customer concerns efficiently and fostering positive experiences that build brand loyalty.

What are Pets Customer Service Remote jobs?

Pets Customer Service Remote jobs involve assisting pet owners with their inquiries, orders, and concerns regarding pet products or services, all from a remote location. These roles typically require strong communication skills and knowledge of pets and related products. Employees may handle customer questions via phone, email, or chat, helping to resolve issues, process orders, or provide product recommendations. Many companies in the pet industry offer these positions to provide flexible support to their customers while allowing staff to work from home.
What are popular job titles related to Pets Customer Service Remote jobs in Raleigh, NC? For Pets Customer Service Remote jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Pets Customer Service Remote jobs in Raleigh, NC look for? The top searched job categories for Pets Customer Service Remote jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Pets Customer Service Remote jobs? Cities near Raleigh, NC with the most Pets Customer Service Remote job openings:
Pets Customer Service Remote jobs near you
Customer Service Representative (278710)

Customer Service Representative (278710)

ASK Consulting

Durham, NC • Remote

$15 - $17/hr

Contractor

Posted yesterday

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Job description

"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".


Job Title: Customer Service Representative
Location: Remote (Durham, NC)

Duration: 6-Month Contract
Pay Rate: $15–$17/hour on W2

 

Training & Work Schedule:

  • Training: Approximately 11 weeks, Monday–Friday, 8:00 AM–5:00 PM EST.
  • Attendance: No time off is allowed during training; candidates must attend all sessions.
  • The majority of the assignment will focus on training and preparation for Annual Open Enrollment, beginning October 1.
  • Support Medicare products for members aged 65+ in a high-volume inbound call environment.
  • Daily team chat before phones open; inbound calls begin around 8:00 AM EST and continue throughout the day.
  • One-hour lunch break.

 

Position Summary:

We are seeking a Customer Service Representative to support Annual Open Enrollment for a leading health insurance organization. This role involves assisting members, providers, and employer groups with insurance-related inquiries, including benefits, enrollment, eligibility, claims, and policy information. The ideal candidate will have strong communication, problem-solving, and customer service skills, with the ability to work in a fast-paced, high-volume call center environment.

Key Responsibilities:

  • Handle complex insurance inquiries from members, providers, and employer groups via phone and email.
  • Explain benefits, enrollment, eligibility, claims, and policy information clearly and professionally.
  • Resolve customer issues using critical thinking and strive for first-call resolution.
  • Accurately document customer interactions and update claims, enrollment, and membership records.
  • Research and resolve service issues by collaborating with internal teams, vendors, and business partners.
  • Educate customers and providers on company policies, programs, and self-service tools.
  • Identify trends, process improvements, and opportunities to enhance the customer experience.
  • Support the organization's mission by delivering exceptional customer service and maintaining professionalism.

Qualifications:

  • High School Diploma or GED.
  • 0–2 years of customer service, call center, insurance, healthcare, or related experience.
  • Previous insurance experience required.
  • Enrollment experience preferred.
  • Medicare experience preferred.
  • Experience in an ACD call center environment.
  • Tech-savvy and comfortable using multiple systems such as Salesforce and Genesys.


About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.