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Peterbilt Service Advisor Jobs (NOW HIRING)

Peterbilt of Atlanta

Service Advisor

Gainesville, GA · On-site

Why work for Peterbilt of Atlanta? Our People We're proud to have the best team across our ... Position Information Our Service Advisors have front-line responsibility for customer interaction.

Reefer Peterbilt

Service Advisor

Auburn Hills, MI · On-site

$23 - $29/hr

Reefer Peterbilt is a second-generation family-owned medium & heavy-duty truck dealership looking for a Full-Time Service Advisor in Auburn Hills, MI. This individual must be customer-oriented, be a ...

Reefer Peterbilt

Service Advisor

Auburn Hills, MI · On-site

$23 - $29/hr

Reefer Peterbilt is a second-generation family-owned medium & heavy-duty truck dealership looking for a Full-Time Service Advisor in Auburn Hills, MI. This individual must be customer-oriented, be a ...

Reefer Peterbilt / TRP

Service Advisor

Auburn Hills, MI · On-site

$23 - $29/hr

Reefer Peterbilt is a second-generation family-owned medium & heavy-duty truck dealership looking for a Full-Time Service Advisor in Auburn Hills, MI. This individual must be customer-oriented, be a ...

W.D. Larson

Service Advisor

Williston, ND · On-site

Allstate Peterbilt Group is dedicated to serving the Medium and Heavy Duty Truck and Trailer ... Service Advisor Essential Responsibilities : * Assist in overseeing the overall day to day ...

Dobbs Peterbilt

Service Advisor

Jackson, TN · On-site

... additional service needed. * Advise customers on the care of their vehicles and the value of ... Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad ...

Dobbs Peterbilt

Service Advisor

Sacramento, CA · On-site

... additional service needed. * Advise customers on the care of their vehicles and the value of ... Dobbs Peterbilt and Western Truck Center are equal opportunity employers that values a broad ...

Dobbs Peterbilt

Service Advisor

Millington, TN · On-site

These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo ... additional service needed. * Advise customers on the care of their vehicles and the value of ...

Dobbs Peterbilt

Service Advisor

Jackson, TN

These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo ... additional service needed. * Advise customers on the care of their vehicles and the value of ...

Dobbs Peterbilt

Service Advisor

West Sacramento, CA · On-site

These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo ... additional service needed. * Advise customers on the care of their vehicles and the value of ...

Dobbs Peterbilt

Service Advisor

Millington, TN · On-site

These dealerships represent some of the best commercial truck brands including Peterbilt, Volvo ... additional service needed. * Advise customers on the care of their vehicles and the value of ...

Geis Dealer Group

Service Advisor

Saint Joseph, MO

$55K - $65K/yr

Geis Peterbilt is seeking a qualified Service Advisor to join our team! We are looking for a motivated and eager individual with Heavy-Duty service experience to join our growing team. A Great ...

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Peterbilt Service Advisor information

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$12

$25

$45

How much do peterbilt service advisor jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for peterbilt service advisor in the United States is $25.93, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $29.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Peterbilt Service Advisor, and why are they important?

To thrive as a Peterbilt Service Advisor, you need a solid understanding of diesel truck maintenance, customer service experience, and preferably a background in automotive technology or related certifications. Familiarity with dealership management systems (such as CDK or Reynolds & Reynolds), service scheduling software, and OEM diagnostic tools is typically required. Strong communication, problem-solving abilities, and organizational skills help build customer trust and efficiently manage service workflows. These skills ensure accurate service recommendations, high customer satisfaction, and smooth shop operations in a fast-paced dealership environment.

What are the most common challenges faced by a Peterbilt Service Advisor, and how can they be managed effectively?

As a Peterbilt Service Advisor, one of the most common challenges is balancing customer expectations with repair timelines and shop capacity. Service Advisors must communicate clearly and proactively with both customers and technicians to ensure repair orders are accurate and updates are provided promptly. Managing multiple work orders simultaneously while maintaining a positive customer experience requires strong organizational and interpersonal skills. Building trust with customers and fostering teamwork with technicians are key strategies for overcoming these challenges and ensuring efficient service operations.

What does a Peterbilt Service Advisor do?

A Peterbilt Service Advisor acts as the main point of contact between customers and the service department at a Peterbilt dealership or service center. They assess customer needs, schedule service appointments, explain recommended maintenance and repairs, and communicate with technicians to ensure work is completed efficiently. They also provide estimates, update customers on the status of their vehicles, and ensure customer satisfaction throughout the service process. Their role is crucial in delivering quality customer service and supporting the smooth operation of the service department.

What is the difference between Peterbilt Service Advisor vs Truck Service Writer?

AspectPeterbilt Service AdvisorTruck Service Writer
CertificationsManufacturer-specific training, ASE certificationsASE certifications, industry training
Work EnvironmentPeterbilt dealerships, truck service centersTruck repair shops, dealerships
Industry UsageHeavy-duty truck industry, Peterbilt brandCommercial trucking, various brands
Job FocusCustomer service, vehicle diagnostics, repair estimatesCustomer communication, repair order management

The main difference between a Peterbilt Service Advisor and a Truck Service Writer lies in their brand focus and certifications. Peterbilt Service Advisors specialize in Peterbilt trucks, often requiring manufacturer-specific training, while Truck Service Writers work across various truck brands. Both roles involve customer service and repair coordination within the trucking industry, but the Peterbilt Service Advisor is more brand-specific, emphasizing Peterbilt's service standards.

What states have the most Peterbilt Service Advisor jobs? States with the most job openings for Peterbilt Service Advisor jobs include:
Infographic showing various Peterbilt Service Advisor job openings in the United States as of May 2026, with employment types broken down into 3% As Needed, 14% Full Time, and 83% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $53,941 per year, or $25.9 per hour.
Service Advisor

Service Advisor

Peterbilt of Atlanta

Gainesville, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

Why work for Peterbilt of Atlanta?
Our People
We're proud to have the best team across our Peterbilt of Atlanta, Augusta, Dublin, LaGrange, Georgia Mountain Peterbilt, and TRP of Atlanta locations. We hire for character and attitude based on our 23 Fundamentals - not just experience - so you'll be part of a truly exceptional team.
Growth Opportunities
With eight locations across Georgia and more on the way, advancement opportunities are endless. We love to promote from within and celebrate team members who've grown from entry-level roles into leadership positions.
Training
We invest in our people. All technicians, service, and parts employees receive free, ongoing training - including MX, Cummins, and Peterbilt certifications - to help you grow your skills and your career.
Culture
Even as we grow beyond 250 employees, we stay true to our family atmosphere. We celebrate each other's successes, support one another through challenges, and live by 23 key fundamentals that define who we are and how we work.
Benefits
We take care of you and your family with multiple medical plan options plus dental, vision, life, FSA/HSA, and supplemental coverage. Our competitive 401(k) match, paid holidays, and expanded PTO policy help you plan for the future and enjoy life now.
Position Information
Our Service Advisors have front-line responsibility for customer interaction. Responsibilities include determining a customer's vehicle issue, documenting and preparing repair orders, scheduling service, communicating with the customer, preparing estimates, obtaining authorization, closing repair orders, and obtaining the appropriate form of payment from the customer.
This position reports to the Service Manager, is a 40 hour a week position and is eligible for overtime. This position also qualifies for a monthly bonus incentive based on your individual gross profit.
To qualify for our Service Advisor position, you must have a high school diploma or equivalent. You must be able to read and comprehend instructions and information. Dressing professionally and being able to communicate well orally and in writing with customers, vendors, and other contacts is a must. Two years of related experience in a dealership is required. General knowledge of truck mechanical operations required. Sales experience preferred.
The Service Advisor position works throughout the service bays in an open garage area. The position is a physically demanding position. You will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift and transport up to 50 pounds occasionally. Will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road testing of vehicles also may be required.
This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post-offer drug screen.

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