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Pest Control Customer Service Representative Jobs in Rhode Island

Pest Assassins

Customer Service Representative

Smithfield, RI · On-site

$15.50 - $21/hr

Route Coordinator - Customer Service Representative Position There will always be pest problems ... Pest control experience preferred but not required. Responsibilities: * Assist with all inbound ...

Fox Pest Control

Pest Control Technician

Warwick, RI

$60K/yr

As a Pest Control Technician , you'll do more than just handle pests-you'll build meaningful relationships , deliver top-tier customer service , and become an expert in an essential field. We're on a ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

Pest Control Service Manager Pest Assassins is growing! At Pest Assassins we make sure you have the ... Our commitment to excellence, safety, and customer satisfaction drives everything we do. We are ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$18.75 - $24.50/hr

Pest Control Service Manager Pest Assassins is growing! At Pest Assassins we make sure you have the ... Our commitment to excellence, safety, and customer satisfaction drives everything we do. We are ...

Pest Assassins

Pest Control Service Manager

Smithfield, RI · On-site

$55K - $70K/yr

Pest Control Service Manager Pest Assassins is growing! At Pest Assassins we make sure you have the ... Our commitment to excellence, safety, and customer satisfaction drives everything we do. We are ...

Fox Pest Control

Pest Control Technician

Providence, RI · On-site

$19 - $20/hr

You'll take ownership of your route, providing top-tier service to customers while ensuring their unique pest control needs are met. Each of your visits will include: * Preparing the specific ...

Fox Pest Control

Pest Control Technician

Providence, RI · On-site

$19 - $20/hr

You'll take ownership of your route, providing top-tier service to customers while ensuring their unique pest control needs are met. Each of your visits will include: * Preparing the specific ...

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Pest Control Customer Service Representative information

See Rhode Island salary details

$9

$22

$43

How much do pest control customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for pest control customer service representative in Rhode Island is $22.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $28.12 per hour, depending on experience, location, and employer.

What does a pest control customer service representative do?

A Pest Control Customer Service Representative is responsible for assisting customers with their pest control needs, answering questions about services, scheduling appointments, and handling concerns or complaints. They act as the main point of contact between customers and the pest control company, ensuring clients receive accurate information and timely service. Additionally, they may process payments, update customer accounts, and provide support to the field technicians. Strong communication and problem-solving skills are essential for this role.

What skills and qualifications are needed to be a pest control customer service representative?

To thrive as a Pest Control Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, scheduling software, and basic office technology is typically required. Outstanding problem-solving abilities, patience, and a customer-focused attitude help you effectively address client concerns and coordinate with field technicians. These skills ensure efficient service delivery, customer satisfaction, and smooth operations within a fast-paced pest control environment.

What challenges do pest control customer service representatives face, and how can they be managed?

Pest Control Customer Service Representatives often handle a high volume of calls from customers who may be anxious or frustrated about pest issues in their homes or businesses. Balancing empathy with efficiency is key, as is having a solid understanding of pest control services and scheduling procedures. Developing strong communication and problem-solving skills helps manage these challenges, and most companies provide training and support from experienced team members. Being proactive in learning about common pest concerns and treatment options will also make handling difficult situations smoother.

What is the difference between Pest Control Customer Service Representative vs Pest Control Technician?

AspectPest Control Customer Service RepresentativePest Control Technician
CredentialsBasic customer service skills, sometimes a high school diplomaLicensing/certification required, technical training
Work EnvironmentOffice, call center, or customer sites for service schedulingOn-site at customer locations performing pest treatments
Employer & Industry UsageCustomer support within pest control companiesField service provider in pest control industry
Search & Comparison IntentCustomer service roles, entry-level pest control supportTechnical pest control work, field technician roles

The Pest Control Customer Service Representative primarily handles customer inquiries, scheduling, and support, often working in an office environment. In contrast, the Pest Control Technician performs on-site pest treatments, requiring technical certifications. Both roles are essential in the pest control industry but differ significantly in responsibilities and work settings.

Is pest control worth it as a career?

A pest control customer service representative plays a key role in client communication and scheduling, often requiring knowledge of pest management techniques and safety protocols. The career can offer stable employment, opportunities for certification, and a chance to work outdoors or in various environments. Overall, it can be a worthwhile career for those interested in service roles and environmental health.

What job categories do people searching Pest Control Customer Service Representative jobs in Rhode Island look for?

The top searched job categories for Pest Control Customer Service Representative jobs in Rhode Island are:

What cities in Rhode Island are hiring for Pest Control Customer Service Representative jobs?

Cities in Rhode Island with the most Pest Control Customer Service Representative job openings:

Pest Control Customer Service Representative jobs near you

Customer Service Representative

Pest Assassins

Smithfield, RI • On-site

$17 - $20/hr

Full-time

Medical, Dental, Vision, PTO

Re-posted 29 days ago

Job description

Route Coordinator - Customer Service Representative Position
There will always be pest problems! Come join a team that appreciates your hard work and dedication to quality customer service! Pest Assassins is a family owned and operated business serving Massachusetts & Rhode Island. We pride ourselves in providing our customers with effective and reliable pest control solutions.
Pest Assassins is looking for a dependable, hard-working and motivated individual for our Route Coordinator/ CSR position. We are seeking someone with a genuine passion for providing quality customer service.
This position will be based out of our Smithfield, RI office. Pest control experience preferred but not required.
Responsibilities:
  • Assist with all inbound communication from prospective and existing customers including phone, text, email and website submissions.
  • Assist with inbound alerts from technicians and resolve.
  • Input customer data into system and schedule inspections and services as needed.
  • Resolving customer issues & concerns by providing exceptional customer service.
  • Monitor routes and communicate with technicians of reschedules or other changes.
  • Work with field reps and manager directly to update customer information.
  • Ensure customer database is up to date. Correct customer data as needed to ensure accuracy.
  • Manage accounts receivable and collection efforts.
  • Manage administrative requests and tasks.
  • Effectively handle cancellation requests and manage reinstatement efforts.
  • Assist in the daily and weekly scheduling of service routes using routing software.
  • Complete and distribute daily service reports.
  • Communicate with new customers and additional service request customers to insure satisfaction.

What We Offer
  • Competitive hourly rate.
  • Flexible work schedule.
  • Paid training.
  • Paid Time Off (PTO).
  • 11 Company paid holidays.
  • Comprehensive benefits package including Medical, Vision, and Dental.

Job Requirements
  • Microsoft Office proficient.
  • Strong ability to communicate with customers in a clear and professional manner.
  • Ability to identify, analyze and solve problems.
  • High school diploma or equivalent.
  • Ability to work in a fast-paced environment.
  • Collections experience.
  • Ability to work in a team environment.
  • Pass background check.

Apply