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Personal Lines Account Manager Jobs in Rochester, IL

Rent-A-Center

Account Manager

Decatur, IL · On-site

$15 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Rent-A-Center

Account Manager

Decatur, IL · On-site

$15 - $17/hr

This dynamic role is responsible for managing rental accounts by delivering exceptional customer service, selling new products to our customers, driving account performance, completing deliveries and ...

Luminare Health

NA Strategic Account Mgr II

Springfield, IL · On-site

$66K - $99K/yr

Bachelors Degree and 3 years experience in Account Management, Insurance/Sales or Health Care field ... State General Lines Agent Life, Health, and HMO license or obtain General Lines Agent Life, Health ...

New

Fictiv

Account Manager - Illinois

Springfield, IL

$135K/yr

Impact In This Role The Account Manager is responsible for driving revenue growth across strategic accounts within the Factory Automation business. This role develops and executes account strategies ...

Orkin LLC

Commercial Account Manager

Springfield, IL · On-site

$70K - $100K/yr

As an Orkin Account Manager , you'll be the trusted partner our clients rely on to protect their ... required personal protective equipment (PPE), including an OSHA-compliant respirator, when ...

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All JobsPersonal Lines Account JobsPersonal Lines Account Manager JobsPersonal Lines Account Manager Jobs in Rochester, IL

Personal Lines Account Manager information

See Rochester, IL salary details

$32.3K

$54.8K

$86.3K

How much do personal lines account manager jobs pay per year?

As of Aug 7, 2026, the average yearly pay for personal lines account manager in Rochester, IL is $54,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,700.00 and $60,500.00 per year, depending on experience, location, and employer.

What is a personal lines account manager?

A Personal Lines Account Manager is an insurance professional who manages insurance policies for individuals rather than businesses. They assist clients with selecting, purchasing, and maintaining personal insurance products such as auto, home, renters, and umbrella policies. Their responsibilities include answering client questions, processing policy changes, handling renewals, and ensuring customer satisfaction. They also serve as the main point of contact between clients and insurance carriers, helping clients understand their coverage options and claims processes.

What are the key skills and qualifications needed to thrive as a personal lines account manager?

To thrive as a Personal Lines Account Manager, you need a solid understanding of personal insurance products, policy underwriting, and client relationship management, typically supported by a state insurance license. Familiarity with agency management systems, quoting software, and CRM tools is often required. Exceptional communication, attention to detail, and problem-solving abilities help you build trust and efficiently address client concerns. These skills and qualifications ensure clients receive accurate coverage and excellent service, which drives retention and agency growth.

What are some common challenges personal lines account managers face when managing multiple client accounts?

Personal Lines Account Managers often juggle a high volume of client accounts, each with unique insurance needs and renewal schedules. One common challenge is staying organized while processing policy changes, claims, and renewals promptly for each client. Additionally, responding quickly to client inquiries and ensuring compliance with industry regulations can be demanding. Effective time management, attention to detail, and strong communication skills are essential for successfully navigating these responsibilities.

What is the difference between Personal Lines Account Manager vs Customer Service Representative?

AspectPersonal Lines Account ManagerCustomer Service Representative
CredentialsInsurance licenses, industry certificationsBasic customer service skills, sometimes insurance licenses
Work EnvironmentOffice-based, client-facing, insurance agencies or brokeragesCall centers, insurance agencies, retail settings
Employer & IndustryInsurance companies, brokers, agenciesInsurance companies, agencies, customer service centers
Primary FocusManaging client policies, renewals, cross-sellingHandling inquiries, policy changes, basic support

While both roles involve client interaction within the insurance industry, a Personal Lines Account Manager focuses on managing policies and building client relationships, often requiring industry-specific licenses. In contrast, a Customer Service Representative handles general inquiries and support tasks. The roles differ mainly in scope and responsibilities, with the Account Manager playing a more proactive, client-focused role.

What cities near Rochester, IL are hiring for Personal Lines Account Manager jobs? Cities near Rochester, IL with the most Personal Lines Account Manager job openings:
Personal Lines Account Manager jobs near you

Personal Lines Account Manager

Insurance Office of America

Springfield, IL • On-site

$45K - $55K/yr

Other

Medical, Retirement

Re-posted 11 days ago

Insurance Office Of America rating

8.8

Company rating: 8.8 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

57th of 303 rated insurance

Job description

Description

Job Description:

Title: Personal Lines Account Manager 

Fully remote for candidates based in CST/EST time zone. | Experience: Florida personal lines experience.

 
Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity. Additionally, there may be occasions when on-site presence is necessary to meet specific business needs. Learn more about our locations here: ioausa.com/locations 
 
About the Role: Responsible for overseeing client service and communication, ensuring excellence in every interaction. Their duties include managing administrative processes for client insurance policies such as renewals, remarkets, invoicing, evidence of insurance, MVRs, and Clue Reports. They also handle proposals, AORs (Agency of Record), cancellations, and policy reviews. Managing incoming correspondence and facilitating effective team communication are vital aspects of the role, including delegating work to Account Associates. Additionally, the Account Manager plays a key role in mentoring and training team members, fostering their professional growth and development. 
 
Key Responsibilities: 

  • Book of Business Management: Maintain records, review and bind renewals, remarket, quote, and bind additional lines of business. 

  • Client Protection: Ensure clients' assets are protected through comprehensive insurance products and eliminate coverage gaps. 

  • Underwriter Collaboration: Work with underwriters to find creative solutions for customer needs. 

  • Report Monitoring: Track expiration, past due renewals, and A/R reports to ensure timely servicing. 

  • Invoicing: Create and distribute client invoicing for new business, renewals, and premium-bearing endorsements; collect outstanding balances. 

  • Claims Assistance: Facilitate client claims processes as needed. 

  • Performance Monitoring: Ensure productivity, efficiency, quality, and service standards are met; recommend corrective actions when appropriate. 

  • Supervisor Communication: Maintain transparent communication with supervisor regarding obstacles and performance expectations; seek and implement performance coaching. 

  • Sales Collaboration: Work with commercial sales personnel to develop solutions for mutual clients. 

  • Champion IOA core values and demonstrate integrity and leadership. 

 
Ideal Candidate Qualifications: 

  • 5+ years of industry experience 

  • State required active licensing 

  • Exceptional customer service and communication skills 

  • Strong multi-tasking, organizational, delegation, and decision-making skills 

  • High accuracy in handling large work volumes 

  • Proficiency in MS Office (Outlook, Word, Excel) 

  • High School diploma (or equivalent) 

 
What We Offer: 

  • Competitive salaries and bonus potential 

  • Company-paid health insurance 

  • Paid holidays, vacations, and sick time 

  • 401K with employer match 

  • Employee stock plan participation 

  • Professional growth and career progression opportunities 

  • Respectful culture and work/family life balance 

  • Community service commitment 

  • Supportive teammates and a rewarding work environment 

 
What to Expect (Application Process): 

  • 30-Minute Phone Screen, Online Assessments, and Interview(s) 

Salary Range

The expected pay range for this position is $45,000 to $55,000 per year, depending on experience, relevant skills, and geographic location.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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