Scaled Enterprise Customer Success Manager Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving ...
Scaled Enterprise Customer Success Manager Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving ...
Engagement Manager
Austin, TX · On-site
$110 - $150/hr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
Engagement Manager
Austin, TX · On-site
$110 - $150/hr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
SEO & Organic Growth Specialist
Plano, TX · On-site
We're building the brand that funded traders actually search for whether that's a Google result, an AI-generated answer, or a recommendation from ChatGPT or Perplexity. We move fast, we ship bold ...
SEO & Organic Growth Specialist
Plano, TX · On-site
We're building the brand that funded traders actually search for whether that's a Google result, an AI-generated answer, or a recommendation from ChatGPT or Perplexity. We move fast, we ship bold ...
Insights Strategist
Austin, TX · On-site
$90K - $150K/yr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
Insights Strategist
Austin, TX · On-site
$90K - $150K/yr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
RVP - AI Natives
West, TX · On-site
$170 - $269/hr
Medical
Retirement
PTO
... Perplexity, Cohere), and co-building/co-selling strategic sell-with partnerships with these ecosystems. If you are an accomplished software sales leader with a proven track record of scaling high ...
RVP - AI Natives
West, TX · On-site
$170 - $269/hr
Medical
Retirement
PTO
... Perplexity, Cohere), and co-building/co-selling strategic sell-with partnerships with these ecosystems. If you are an accomplished software sales leader with a proven track record of scaling high ...
SEO & Organic Growth Specialist
Plano, TX · On-site
Build content and structure specifically to earn citations and placements in AI-generated answers (ChatGPT, Perplexity, Google AI Overviews, etc.), not just traditional blue-link rankings * Build and ...
SEO & Organic Growth Specialist
Plano, TX · On-site
Build content and structure specifically to earn citations and placements in AI-generated answers (ChatGPT, Perplexity, Google AI Overviews, etc.), not just traditional blue-link rankings * Build and ...
Account Executive, Enterprise
Austin, TX · On-site
$280K - $330K/yr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
Account Executive, Enterprise
Austin, TX · On-site
$280K - $330K/yr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
For example, I do less research while using agentic search with Perplexity and Google Deep Research. I automate the creation of images rather than spending time searching through stock art sites ...
New
For example, I do less research while using agentic search with Perplexity and Google Deep Research. I automate the creation of images rather than spending time searching through stock art sites ...
New
Account Executive, Strategic Accounts
Austin, TX · On-site
$300K - $360K/yr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
Account Executive, Strategic Accounts
Austin, TX · On-site
$300K - $360K/yr
Medical
Dental
Vision
Life
Born out of a Harvard research project, Listen is trusted by teams at leading brands like Google, Microsoft, Anthropic, Perplexity, Sweetgreen, Replit, and Nestlé to bring real customer voices into ...
Senior AI Model Fine-Tuning Engineer
Austin, TX · On-site
$103K - $142K/yr
... ROUGE, perplexity, and custom evaluation frameworks. • Candidates must be willing and able to work on-site at our Phoenix Arizona facility. • Communication • Computer proficiency • ...
Senior AI Model Fine-Tuning Engineer
Austin, TX · On-site
$103K - $142K/yr
... ROUGE, perplexity, and custom evaluation frameworks. • Candidates must be willing and able to work on-site at our Phoenix Arizona facility. • Communication • Computer proficiency • ...
Director, Sales
Dallas, TX · On-site
$260 - $320/hr
Medical
Dental
Vision
Retirement
Perplexity for account research, Copilot for proposals, Zoho CRM + automations for pipeline hygiene. * Your time goes to deals and partners, not admin. * Co-sell with the giants. Direct relationships ...
Director, Sales
Dallas, TX · On-site
$260 - $320/hr
Medical
Dental
Vision
Retirement
Perplexity for account research, Copilot for proposals, Zoho CRM + automations for pipeline hygiene. * Your time goes to deals and partners, not admin. * Co-sell with the giants. Direct relationships ...
Director, Sales
Dallas, TX · On-site
$260K - $320K/yr
Medical
Dental
Vision
Retirement
Perplexity for account research, Copilot for proposals, Zoho CRM + automations for pipeline hygiene. Your time goes to deals and partners, not admin. Co-sell with the giants. Direct relationships ...
Director, Sales
Dallas, TX · On-site
$260K - $320K/yr
Medical
Dental
Vision
Retirement
Perplexity for account research, Copilot for proposals, Zoho CRM + automations for pipeline hygiene. Your time goes to deals and partners, not admin. Co-sell with the giants. Direct relationships ...
Familiarity with tools such as Perplexity Computer is a plus. Preferred Qualifications * K-12 or 1:1 device program experience: Prior experience supporting student device programs, including the ...
Familiarity with tools such as Perplexity Computer is a plus. Preferred Qualifications * K-12 or 1:1 device program experience: Prior experience supporting student device programs, including the ...
IT Operations Specialist
Austin, TX · On-site
Familiarity with tools such as Perplexity Computer is a plus. Preferred Qualifications * K-12 or 1:1 device program experience: Prior experience supporting student device programs, including the ...
IT Operations Specialist
Austin, TX · On-site
Familiarity with tools such as Perplexity Computer is a plus. Preferred Qualifications * K-12 or 1:1 device program experience: Prior experience supporting student device programs, including the ...
IT Operations Specialist
Austin, TX · On-site
Familiarity with tools such as Perplexity Computer is a plus. Preferred Qualifications * K-12 or 1:1 device program experience: Prior experience supporting student device programs, including the ...
Quick apply
IT Operations Specialist
Austin, TX · On-site
Familiarity with tools such as Perplexity Computer is a plus. Preferred Qualifications * K-12 or 1:1 device program experience: Prior experience supporting student device programs, including the ...
... Perplexity, and emerging AI platforms. Contract projects typically range from 10-40 hours per week , depending on client needs and project scope. Responsibilities * Develop overarching GEO strategies ...
... Perplexity, and emerging AI platforms. Contract projects typically range from 10-40 hours per week , depending on client needs and project scope. Responsibilities * Develop overarching GEO strategies ...
... Perplexity, and emerging AI platforms. Contract projects typically range from 10-40 hours per week , depending on client needs and project scope. Responsibilities * Develop overarching GEO strategies ...
... Perplexity, and emerging AI platforms. Contract projects typically range from 10-40 hours per week , depending on client needs and project scope. Responsibilities * Develop overarching GEO strategies ...
Director, Sales
Dallas, TX · On-site
$260 - $320/hr
Medical
Dental
Vision
Retirement
Perplexity for account research, Copilot for proposals, Zoho CRM + automations for pipeline hygiene. Your time goes to deals and partners, not admin. Co-sell with the giants. Direct relationships ...
Director, Sales
Dallas, TX · On-site
$260 - $320/hr
Medical
Dental
Vision
Retirement
Perplexity for account research, Copilot for proposals, Zoho CRM + automations for pipeline hygiene. Your time goes to deals and partners, not admin. Co-sell with the giants. Direct relationships ...
Perplexity: AI-powered research assistant with real-time web access * Semantic Scholar: AI-enhanced academic paper search and analysis * Research Rabbit: Article discovery with citation network ...
Perplexity: AI-powered research assistant with real-time web access * Semantic Scholar: AI-enhanced academic paper search and analysis * Research Rabbit: Article discovery with citation network ...
Familiarity with tools such as Perplexity Computer is a plus. * Location: Austin-based. Candidates must live in or around Austin to commute to the worksite. Bonus Points * K-12 or 1:1 Device Program ...
Familiarity with tools such as Perplexity Computer is a plus. * Location: Austin-based. Candidates must live in or around Austin to commute to the worksite. Bonus Points * K-12 or 1:1 Device Program ...
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Re-posted 23 days ago
Job description
Perplexity is looking for a Scaled Enterprise Customer Success Manager to join our Enterprise team. In this role, you'll be responsible for driving onboarding, adoption, retention, and expansion across a high-volume book of SMB and Mid-Market customers. The ideal candidate has a strong foundation in Customer Success or Account Management within a scaling technology company, with the ability to use data, repeatable programs, and sharp customer judgment to create impact across many accounts.
You will work closely with members of the Enterprise, Sales, Product, Support, and Marketing teams to help customers realize value from Perplexity at scale. This role requires strong communication, operational discipline, comfort with ambiguity, and a proactive "can-do" attitude. Your success will play a crucial role in expanding Perplexity's enterprise customer base, identifying conversion opportunities from self-serve customers, and helping build the next generation of scaled customer success motions.
Responsibilities- Execute the scaled Enterprise customer success strategy developed by leadership
- Manage a high-volume portfolio of SMB and Mid-Market customers through a lower-touch, data-informed engagement model
- Serve as a point of contact for customers across onboarding, adoption, value realization, renewal, and expansion moments
- Drive initial enablement through repeatable onboarding programs, training sessions, office hours, webinars, and digital content
- Monitor customer health, usage trends, and engagement signals to prioritize outreach and identify risks or growth opportunities
- Identify self-serve customers with strong usage, business fit, or expansion potential and support conversion opportunities into Enterprise
- Partner with Sales and Account Management to surface expansion, upgrade, and renewal opportunities across scaled accounts
- Help customers quantify value delivered by Perplexity through usage insights, adoption milestones, and business outcomes
- Advocate for customer needs and collaborate with cross-functional teams to improve product experience, enablement materials, support processes, and scaled CS playbooks
- Track and report on key performance indicators, analyze data to identify trends, and recommend improvements to scaled engagement programs
- 3+ years of experience in Customer Success, Account Management, Sales, or related customer-facing roles at scaling technology companies
- Experience supporting SMB, Mid-Market, or high-volume customer segments, ideally in a SaaS or AI/productivity tooling environment
- Strong customer judgment with the ability to balance personalized engagement and scalable program execution
- Proven ability to drive adoption, retention, and growth across a book of business
- Excellent written and verbal communication skills, with the ability to clearly explain value to business and technical stakeholders
- Comfortable using data to prioritize outreach, diagnose account health, identify product usage trends, and uncover expansion signals
- A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
- Ability to work under pressure, thriving in demanding environments
- Ability to work independently and as part of a collaborative team
- Proficiency in CRM systems, customer success platforms, analytics tools, and customer engagement workflows
About Perplexity AI
Sourced by ZipRecruiter
Industry
Software development
Company size
11 - 50 Employees
Headquarters location
San Francisco, CA, US
Year founded
2022