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Permanent Remote Call Monitoring Jobs (NOW HIRING)

RemX

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Remote QA Specialist - $24/hr

Memphis, TN · Remote

$24/hr

Coaching or training experience * QA/call monitoring familiarity preferred * MS Office, Verint, Five9 * Fully remote

InfoCision

Entry Level Supervisor-Remote

Akron, OH · Remote

$30K/yr

Coach and motivate a team of remote call center agents * Monitor calls and provide real-time feedback * Help your team meet performance goals and KPIs * Communicate with agents via chat, phone, and ...

RemX

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Senior QA Specialist (Remote - US Only) - $24/hr

San Antonio, TX · Remote

$24/hr

Coaching or training experience * QA/call monitoring familiarity preferred * MS Office, Verint, Five9 * Fully remote

Erie Home

$70K/yr

Use a dual-monitor system to ensure accurate data collection. * Create a great first impression as ... Technology Requirements This is a remote position. Employees must provide themselves with the ...

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How much do permanent remote call monitoring jobs pay per hour?

As of May 28, 2026, the average hourly pay for permanent remote call monitoring in the United States is $17.22, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $18.99 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

More about Permanent Remote Call Monitoring jobs
What cities are hiring for Permanent Remote Call Monitoring jobs? Cities with the most Permanent Remote Call Monitoring job openings:
What are the most commonly searched types of Remote Call Monitoring jobs? The most popular types of Remote Call Monitoring jobs are:
What states have the most Permanent Remote Call Monitoring jobs? States with the most job openings for Permanent Remote Call Monitoring jobs include:
What job categories do people searching Permanent Remote Call Monitoring jobs look for? The top searched job categories for Permanent Remote Call Monitoring jobs are:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in the United States as of May 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 84% Physical, 6% Hybrid, and 10% Remote job distribution, with an average salary of $35,810 per year, or $17.2 per hour.

Afternoon / Evening Call Center Representative

travelinc

Duluth, GA • Remote

$14.25 - $18.50/hr

Other

Posted yesterday

Job description

Travel Consultant | Customer Service & Call Center Role

Location: Remote (U.S.-based)
Schedule: Full-time | Second Shift After Training

Travel Incorporated is seeking customer-focused, detail-oriented individuals to join our team as Travel Consultants. This is an excellent opportunity for candidates interested in travel, customer service, call center roles, and remote careers.

If you enjoy helping people, solving problems, and working in a fast-paced environment, this role offers a strong entry point into the travel and hospitality industry.

Why This Job is a Great Fit

Paid Training + Career Development

  • 14-week paid training program (TI University)
  • Hybrid training structure: onsite (local candidates) or remote with 2 required weeks in Duluth, GA (travel covered)
  • Ongoing coaching, mentoring, and skill development

Remote Work + Stability

  • Work-from-home position with company-provided equipment
  • Structured schedule and supportive team environment
  • Long-term career growth opportunities

In-Demand Experience

  • Build skills in customer service, travel planning, client relations, and call center operations
  • Gain experience with booking systems, itinerary management, and client communication tools
Key Responsibilities
  • Handle inbound calls and emails support in a high-volume call center environment
  • Provide travel planning assistance, including flights, hotels, and itineraries
  • Deliver excellent customer service by identifying client needs and offering tailored solutions
  • Assist with trip changes, cancellations, and problem resolution
  • Maintain accuracy with data entry, reservations, and booking details
  • Collaborate with internal teams to ensure seamless service delivery
Required Skills & Qualifications
  • Experience in customer service, call center, hospitality, or client support preferred
  • Strong communication skills (phone, email, chat)
  • Ability to multitask and navigate multiple systems simultaneously
  • Comfortable working in a fast-paced, performance-driven environment
  • High attention to detail and strong organizational skills
  • Basic computer proficiency (CRM systems, booking tools, Microsoft Office, etc.)
  • High school diploma or equivalent
Work Requirements
  • Fully remote (not mobile) — must have a dedicated home office workspace
  • Reliable high-speed internet required (no satellite or certain wireless providers such as Verizon and TMobile)
  • Training schedule: Monday–Friday, 8:00 AM–5:00 PM ET
  • Post-training schedule: Second shift (start times between 12:00–2:30 PM ET)
  • Travel to Duluth, GA 2–3 times per year for training and team meetings
Benefits & Perks
  • Paid training and career development programs
  • Work-from-home flexibility
  • Supportive, team-oriented culture
  • Equipment provided
  • Travel expenses covered for required onsite training
Apply Today – Start Your Remote Career in Travel

Take the next step toward a career in travel, customer service, and remote call center support. Join Travel Incorporated and help clients plan seamless travel experiences.

Apply now at travelinc.com

This is a remote position which will be located at the associate’s permanent residence. Candidates must reside in a state where Travel Incorporated is currently hiring and we reserve the right to decline applications based on location.

Travel Incorporated is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation gender identity, national origin, disability or veteran status. Individuals with disabilities who require accommodation or assistance to complete any portion of the inquiry, application or selection process may contact Human Resources at hr@travelinc.com.
 

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