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Permanent Remote Call Monitoring Jobs in Wheeling, IL

InterPark

Call Center Foreman - CHC PT

Chicago, IL · On-site +1

$17.85/hr

Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by ...

C4 Technical Services

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Member Services Specialist - Remote

Chicago, IL · Remote

$18/hr

Approximately 5 Months Seasonal (Potential for Extension and/or Permanent Hire) Re-Starts annually ... Contact center or call center experience. * Healthcare, Pharmacy Benefit Management (PBM), or ...

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Permanent Remote Call Monitoring information

See Wheeling, IL salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for permanent remote call monitoring in Wheeling, IL is $17.83, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $19.66 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Wheeling, IL?

For Permanent Remote Call Monitoring jobs in Wheeling, IL, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Wheeling, IL look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Wheeling, IL are:

What cities near Wheeling, IL are hiring for Permanent Remote Call Monitoring jobs?

Cities near Wheeling, IL with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you

Call Center Foreman - CHC PT

InterPark

Chicago, IL • On-site, Remote

$17.85/hr

Full-time, Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 12 days ago

Job description

InterPark Holdings Inc. is North America's premier owner, operator and developer of parking facilities. Our ownership perspective and operating expertise result in a superior parking experience for our customers at both our InterPark and PreFlight brands The utilization of garage access, payment and security technology, coupled with leading edge point-of-sale support systems, put InterPark and PreFlight at the forefront in operating complex, high volume parking properties.
We are always on the lookout for enthusiastic and qualified candidates to join our team!!
Our goal is to offer competitive pay and benefits along with a great working environment to people who can grow with us
Check out current employment opportunities below.
Tentative schedule (subject to change):
Tues/Thurs/Sat 3pm - 11pm + Weds 1pm - 7pm
Role Summary:
Call Center Foreman position answers calls from a centralized remote monitoring location for several parking markets and provides a high level of service to all customers, managers and peers by answering questions and ensuring that remote locations are kept up to date on issues as they occur. They are required to provide professional and courteous support to all internal and external customers. Assists the Facility and/or Operations Manager in monitoring established revenue controls and accountability systems.
Pay Rate: $17.85/hour
General Essential Functions:
• Responds clearly and efficiently to customer inquiries including but not limited to monthly/daily rate information, directions to locations and assists in the remote operation of automated pay equipment stations.
• Uses a variety of revenue control systems based on location requirements.
• Ensures inventory of operational supplies are at hand and informs manager if restock is needed.
• Operates and monitors facility security intercoms and surveillance monitors.
• Maintains a clean work area at all times.
• Occasionally is responsible for remotely processing parking fees and related transactions accurately.
• Coordinates daily activities with Manager.
• Acts as the liaison for all customer service inquiries, complaints, occurring during remote monitoring which may include but is not limited to incident reports and claims for the location. Reports/escalates any major issues to the facility manager as appropriate.
• Required to meet compliance responsibilities with regard to PCI (Payment Card Industry).
• Uses call center equipment as well as different revenue control systems to ensure a high level of service is provided to customers and staff across the Chicago Market and Remote Facilities
• Ensures all calls are answered and needs of customers are responded to in a timely manner and communicates clearly and effectively providing high levels of customer service.
• Completes accurate and well-written entries regarding calls into event log using internal web system.
Basic Qualifications:
• At least 6 months of general work experience.
• Depending on location, may be required to possess basic math skills sufficient to calculate time and money in assisting with Cashier-related duties.
• Ability to speak to customers using phone/audio remote monitoring technology.
• Computer literate, knowledge of MS Word, MS Excel and Internet
Eligibility Requirements:
• Must submit your application for employment through www.interparkholdings.com
• Must have unrestricted authorization to work in US.
• Must be at least 18 years of age.
• Must be willing to comply with pre-employment screening including but not limited to drug testing, reference verification and background check.
• Must be able to pass math test as part of the selection process.
• Must possess hearing and vision faculties sufficient to perform essential functions.
Desired Characteristics:
• High School Diploma or GED.
• Prior customer service or parking industry experience.
• Strong problem-solving skills: Ability to think clearly and act quickly in emergencies while providing excellent customer service.
• Ability to operate and communicate clearly and concisely through a two-way radio system and also in person and by phone to coworkers, superiors and customers.
• Possess strong time management skills and ability to work in a fast-paced environment depending upon customer volume, shift, season, etc.
• Excellent dependability and time management skills
• Strong customer focus and team-orientation.
Comprehensive Benefits Package contains, but not limited to:
  • 401k
  • Employee Assistance Program (EAP)
  • Vacation/Sick Time

Additional Full Time Benefits
  • Medical, Dental, Vision
  • Pre-Tax Commuter Benefit

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