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Permanent Remote Call Monitoring Jobs in Springville, UT

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

$15 - $21/hr

This is NOT just another call center job... apply today to become a part of our amazing company and ... Must reside (permanent residence) in approved locations: North Carolina, Texas and Utah Why you'll ...

Seasoned Recruitment

Tele-Psychiatrist

Orem, UT · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Springville, UT

Permanent Remote Call Monitoring information

See Springville, UT salary details

$9

$16

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for permanent remote call monitoring in Springville, UT is $16.01, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.64 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Springville, UT? For Permanent Remote Call Monitoring jobs in Springville, UT, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Springville, UT look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Springville, UT are:
What cities near Springville, UT are hiring for Permanent Remote Call Monitoring jobs? Cities near Springville, UT with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Springville, UT as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,304 per year, or $16 per hour.

Staff SIP Engineer (Remote)

Telegent, Inc.

Pleasant Grove, UT • Remote

Full-time

Medical, Dental, Vision, PTO

Re-posted 11 days ago

Job description

ABOUT TELEGENT

Telegent is a next-generation mobile communications platform redefining how businesses and brands connect people through wireless technology. We provide a software-first, API-driven mobile Platform-as-a-Service (mPaaS) that combines intelligent voice, messaging, data, and unified communications into a single, flexible solution.

At Telegent, we move fast, think creatively, and build technology that makes mobile communications simpler, more powerful, and more adaptive for the future.

ABOUT THE ROLE

The Staff SIP Engineer is responsible for designing, implementing, and supporting carrier-grade SIP-based voice services across Telegent's mobile and unified communications platforms. This role works closely with network engineering, product, operations, and carrier partners to ensure high availability, call quality, scalability, and regulatory compliance across our voice infrastructure.

This is a hands-on role requiring deep SIP expertise, strong troubleshooting skills, and real-world carrier interconnection experience.

WHAT YOU'LL DO

  • Design, deploy, and maintain SIP-based voice services, including SIP trunking, interconnects, and call routing
  • Manage carrier and partner integrations, including SIP peering, codec negotiation, and signaling normalization
  • Troubleshoot complex call flow issues involving SIP signaling, RTP, NAT traversal, and media path failures
  • Monitor and optimize voice quality metrics (MOS, ASR, ACD, PDD, jitter, packet loss)
  • Configure and support SBCs, softswitches, and media gateways in production environments
  • Collaborate with operations and NOC teams to support 24/7 voice services and incident response
  • Ensure compliance with E911, STIR/SHAKEN, lawful intercept, and other regulatory requirements
  • Participate in capacity planning redundancy design, and disaster recovery initiatives
  • Create and maintain technical documentation, call flow diagrams, and operational run books

WHAT WE'RE LOOKING FOR

  • 8+
  • Deep expertise with OpenSIPS: configuration, scripting, and large-scale deployment
  • Strong understanding of SIP, RTP, SRTP, and related VoIP and cellular signaling protocols
  • Experience with cellular SIP (IMS, VoLTE, or interconnect/MVNO environments) strongly preferred
  • Experience with SBCs and software platforms (e.g., Metaswitch, Sonus/Ribbon, Oracle, SBC, OpenSIPS, Kamailio, FreeSWITCH, Asterisk)
  • Familiarity with AI development workflows and tools is strongly preferred
  • Proven ability to diagnose and resolve complex signaling issues using tools like Homer, Wireshark, or sngrep
  • Comfortable operating in a remote, high-autonomy environment
  • Strong written communication skills: you can explain complex systems clearly to both engineers and stakeholders
  • Familiarity with IMS architecture and interconnects
  • Experience with cloud-based voice infrastructure (AWS, GCP, Azure)
  • Track record of working across teams as a technical leader without a formal management role
  • Experience supporting high-volume, high-availability voice platforms

TECHNOLOGIES & TOOLS

SIP, OpenSIPS, RTP / SRTP, VoIP, Cellular / IMS, VoLTE, mPaaS, FMC / MFC, Homer, Wireshark, sngrep, Linux

BENEFITS

  • Competitive compensation package, including performance-based bonus potential and comprehensive health benefits
  • 100% employer-paid medical, dental, and vision
  • Unlimited PTO
  • Equipment provided