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Permanent Remote Call Monitoring Jobs in Springfield, OH

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Permanent Remote Call Monitoring information

See Springfield, OH salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for permanent remote call monitoring in Springfield, OH is $15.51, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.12 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Springfield, OH? For Permanent Remote Call Monitoring jobs in Springfield, OH, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Springfield, OH look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Springfield, OH are:
What cities near Springfield, OH are hiring for Permanent Remote Call Monitoring jobs? Cities near Springfield, OH with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Medical Center Representative - Call Team (Remote)

Medical Center Representative - Call Team (Remote)

Dayton Center For Neurological Disorders Inc

Dayton, OH • Remote

$17.50 - $23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Dayton Center for Neurological Disorders (DCND), one of the largest physician owned and operated private practices in Ohio, is seeking a Call Team Medical Center Representative to be based primarily remotely but who lives in the Dayton/Cincinnati area. The Call Team Medical Center Representative is responsible for answering a multi-level call queue to provide support to patients in regards to scheduling, insurance, balances and to transfer calls to other departments when needed. The position's hours are Monday - Friday from 8:15 - 4:45 - no holidays or weekends!

Only applicants local to the Dayton/Cincinnati area will be considered. There will be times when it is necessary to work on site, sometimes unexpectedly. For example, if there are technical issues at the work from home location (i.e., Wi-Fi issues), the employee will be required to return to the office to complete their work day. Also, some trainings and meetings require the employee to be on site, including the first day of work which is in person all day.

About Us
At Dayton Center for Neurological Disorders (DCND), our work changes lives every day. Employees are united by a shared mission: delivering compassionate, evidence-based neurological care that improves function, independence, and quality of life for our patients and their families. Every role - clinical, administrative, or support - directly contributes to better outcomes and meaningful human impact. We strive to create a stable workplace with predictable expectations, fair practices, and a culture that respects employees' time, well-being, and personal commitments.
What We Offer

  • Competitive Pay - The pay range for the Call Center Medical Center Representative is $17.50 - $23.00 per hour.
  • Employer-Sponsored Health, Dental, and Vision Insurance
  • Employer-Paid Life & Short Term Disability Insurance
  • 401(k) Retirement Plan with Company Matching up to 4% after your first year
  • Profit-Sharing
  • Generous Paid Time Off of 12 Days per year (prorated your first year) - increases based on years of service!

This Position Requires:

  • A High School Diploma or equivalent.
  • Valid Drivers' License
  • Ability to pass a pre-employment criminal background and drug screen
  • Immunization for Tuberculosis (TB) or willingness to be vaccinated on the first day of employment
  • Ability to maintain confidentiality of patient information

Our Ideal Candidate Will Have:

  • A minimum of 2 years of medical office experience
  • Experience working with Athena health insurance coverages
  • Experience working in a remote work environment
  • Understanding of HIPPA, Section 1557, Interpreter Policy, Code of Conduct, and Fraud

Key Job Responsibilities

  • Answering the multi-line call queue, monitoring wait times, and limiting dropped calls
  • Appropriately screen calls prior to transferring to other departments
  • Review and advise patients of balances
  • Create patient cases and document notes from patient interactions appropriately
  • Ensure schedules are filled and communicate with senior schedulers on provider's availability
At Dayton Center for Neurological Disorders, we combine compassionate neurological care, collaborative teamwork, and professional growth to make a meaningful difference - for our patients and our people. Apply today to become a part of the DCND family!

(M-F) 8:15 a.m. - 4:45 p.m. - Hours could vary depending on the needs of the company and for in-person trainings/meetings

Apply