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Permanent Remote Call Monitoring Jobs in Saugus, MA

Arctiq

Senior Systems Engineer

Boston, MA · Remote

$107K - $146K/yr

This is a contract-to-permanent opportunity with one of Arctiq's clients. Candidates must be able ... Monitor, maintain, and optimize system performance to ensure reliability, scalability, and security.

Eliassen Group

System Administrator - Mid

Cambridge, MA · Remote

$28 - $32/hr

... Permanent Resident with an active Public Trust clearance. This is a contract to hire opportunity ... monitoring tools (WhatsUp, SCOM), cloud management consoles (AWS/Azure), and remote desktop ...

53 Stations

Business Development Representative

Boston, MA · On-site +1

$105K - $115K/yr

... call, or in a personalized email sequence - and make an impression. How You Will Contribute ... We provide a competitive set of benefits including but not limited to a hybrid - office/remote work ...

53 Stations

Business Development Representative

Boston, MA · On-site +1

$105K - $115K/yr

... call, or in a personalized email sequence - and make an impression. How You Will Contribute ... We provide a competitive set of benefits including but not limited to a hybrid - office/remote work ...

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All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Saugus, MA

Permanent Remote Call Monitoring information

See Saugus, MA salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for permanent remote call monitoring in Saugus, MA is $17.49, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.28 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Saugus, MA?

For Permanent Remote Call Monitoring jobs in Saugus, MA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Saugus, MA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Saugus, MA are:

What cities near Saugus, MA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Saugus, MA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Saugus, MA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 83% Full Time, 10% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $36,389 per year, or $17.5 per hour.

Senior Systems Engineer

Arctiq

Boston, MA • Remote

$107K - $146K/yr

Contractor

Posted 25 days ago

Job description

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.


This is a contract-to-permanent opportunity with one of Arctiq's clients. Candidates must be able to work permanent for any US employer and located in one of these states: AZ; CA; CO; CT; DC; FL; IL; IN; MA; MD; ME; NH; NJ; NY; PA; TN; TX; UT; VA; VT. 

We are seeking an accomplished Senior Systems Engineer to take a leading role in the engineering, administration, and ongoing optimization of the firm’s enterprise Systems and Compute environment. This position will be responsible for maintaining highly available, secure, and efficient infrastructure while helping identify opportunities to modernize, automate, and improve the organization’s technology environment.

The Senior Systems Engineer will work closely with the Manager of Systems and other technology teams to ensure infrastructure solutions are aligned with business requirements, enterprise architecture, and operational standards. This role requires a strong combination of hands-on technical expertise, problem-solving ability, and experience managing complex enterprise environments.

Responsibilities

  • Collaborate with the team to design, implement, and manage the firm’s core systems, including: Exchange, physical and virtual servers, Active Directory and Group Policy, Certificate Services, authentication platforms, including compute, networks, storage, and remote access/mobility solutions.
  • Administer and support cloud-based platforms and services such as Microsoft Azure and Office 365
  • Manage and administer Citrix VDI, Load balancing systems and SSL Certificate Management.
  • Monitor, maintain, and optimize system performance to ensure reliability, scalability, and security.
  • Perform routine, scheduled, and long-term maintenance, as well as user-facing service tasks, to maintain a high standard of operational excellence.
  • Provide expert-level escalation support for complex technical issues.
  • Develop and maintain comprehensive technical documentation, including processes, procedures, troubleshooting guides, training materials, and change management records.
  • Participate in the on-call rotation to provide after-hours support as needed.
  • Be available for occasional overtime, non-standard hours, or travel in support of projects and operational needs. Ensure integrations are secure, efficient, and aligned with enterprise architecture and governance standards.
  • Implement security best practices and ensure compliance with relevant security protocols and regulations in collaboration with Information Security, Applications, and Infrastructure teams.
  • Collaborate with appropriate cross-functional technology teams to complete risk assessments and develop strategies to mitigate potential security vulnerabilities.
  • Maintain documentation of data flows, API endpoints, schemas, and integration logic.
  • Contributes to the selection, implementation, and optimization of integration platforms.
  • Support data quality, integrity, and reconciliation efforts across systems.

Required Qualifications:

  • Minimum 10 years as a Systems Engineer with Microsoft Server experience within enterprise environments.
  • Minimum 10 years designing, building, securing, and managing virtualization technologies using the VMware stack (ESXi, vCenter)
  • Experience building and securing Hyperconverged Infrastructure (Nutanix, Dell VxRail, HPE)
  • Experience managing and administering Citrix VDI, Load balancing systems and SSL Certificate Management.
  • Experience with mail and messaging within Exchange Online
  • Experience with Microsoft Azure and Entra ID
  • Experience with enterprise storage technologies Block (SCSI/NVMe), File (CIFS/NFS), and Object (S3).
  • Experience working with enterprise backup and recovery technologies (Rubrik, Cohesity, Veeam).
  • Proven ability to manage enterprise-wide systems/compute infrastructure and multiple infrastructure components simultaneously.
  • Expert proficiency in Microsoft Windows-based enterprise environments, including Active Directory, M365, PKI design, support, and administration.
  • Advanced knowledge of VMware, Windows Server, TCP/IP, DNS, and related protocols.
  • Strong understanding of network design and management (LAN/WAN, MPLS, VPN, VLAN, Wi-Fi).
  • Solid working knowledge of encryption technologies and cybersecurity risk mitigation/system hardening techniques.
  • Advanced skills in PowerShell scripting for system utilities, automation, and administration.
  • Proficient in monitoring solutions (SolarWinds, LogicMonitor, Splunk, Aria).

Education:

  • Bachelor’s degree in computer science, Computer Information Systems, or a related field preferred; advanced degrees a plus.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.