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Permanent Remote Call Monitoring Jobs in Sandy, UT

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... Monitor and respond to questions through company chat groups and email Build relationships with ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Salary: 45,000-50,000 Headquarters is located in Sandy, Utah however, this position is remote and ... Monitor and respond to questions through company chat groups and email Build relationships with ...

Powdr

Staff Accountant

Park City, UT · On-site +1

$57K - $75K/yr

Weare not able tooffer a permanent 100% remote option. POWDR is an adventure lifestyle company that ... Monitor and analyze financial performance,identifyvariances,and provide recommendations. * Answer ...

Telarus

Pricing Specialist-AT&T

Sandy, UT · Remote

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from ... quotes · Monitor and respond to questions through company chat groups and email · Build ...

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Permanent Remote Call Monitoring information

See Sandy, UT salary details

$10

$16

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for permanent remote call monitoring in Sandy, UT is $16.36, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Sandy, UT? For Permanent Remote Call Monitoring jobs in Sandy, UT, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Sandy, UT look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Sandy, UT are:
What cities near Sandy, UT are hiring for Permanent Remote Call Monitoring jobs? Cities near Sandy, UT with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Pricing Specialist-AT&T

Telarus

Sandy, UT • Remote

Full-time

Posted 19 days ago

Job description

Headquarters is located in Sandy, Utah however, this position is remote and can be worked from anywhere in the U.S.

  • Must be willing to work 10am-7pm Mountain Time hours
  • Preference for candidate to live in Mountain or Pacific Time Zones


Role and Responsibilities

Primary functions of this role include but are not limited to:

Specializing in pricing ACC, AT&T, Brightspeed, Lumen and Verizon on the pre-sales side of Operations

You may be assigned to specific suppliers exclusively.

Processing quote requests for our sales advisors by utilizing supplier portals, channel contacts, and rate cards

Processing deal registrations

Segmentation and serviceability checks

Contract creation

Ensure accuracy of signed contract/documents, order gathering forms and LOAs

Research where answers and solutions are unclear or unknown

Provide resolution on first-level pricing escalations

Salesforce opportunity, quote, and order management

Strive for a 2-hour quote pick-up within Salesforce

Strive for a 2-hour email response time

Juggle processing new quote requests while handling questions, contract, and order requests from previous quotes

Monitor and respond to questions through company chat groups and email

Build relationships with advisors, internal departments and suppliers

Team coverage

Attend regular supplier meetings and trainings

Responsible for taking calls from the shared call queue and making regular outgoing calls to suppliers and advisors

Qualifications and Education Requirements

Bachelor's degree preferred

Telecom experience6 months+ preferred

  • Adaptable to constant change
  • Customer service background
  • Advanced organizational skills
  • Microsoft Office365 predominantly with Outlook and Excel
  • Intermediate computer knowledge
  • Intermediate comprehension of telecom/technology carrier's product offerings
  • Exceptional written and verbal skills with engaging phone presence

Preferred Skills

1+ year telecom/technology experience

  • Detail driven, ability to prioritize
  • Ability to work within the "grey" when things are not black and white
  • Self-motivated
  • Strong communicator - ability to have hard conversations
  • Personable
  • Team collaborator
  • Quick learner
  • Independent problem solver
  • Forward thinker

Additional Notes

Additional job duties and projects may be assigned. Prior experience quoting with AT&T, Lumen, Brightspeed, and/or Verizon is preferred but not required.


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