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Permanent Remote Call Monitoring Jobs in Roy, UT

corviaconsulting

Legal Receptionist - Remote

Ogden, UT · Remote

$40K - $50K/yr

The ideal candidate thrives in a high-call-volume environment, is proactive, quick to learn, and ... Take detailed and accurate messages, ensuring timely follow-up. * Monitor and manage shared ...

ACD Direct

Jr. Account Executive

Farmington, UT · Remote

Jr. Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company ... Our company has grown from providing routine call center services to providing high-level, full ...

ACD Direct

Jr. Account Executive

Farmington, UT · Remote

$46K/yr

Jr. Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company ... Our company has grown from providing routine call center services to providing high-level, full ...

ACD Direct

Jr. Account Executive

Farmington, UT · Remote

Salary: 46,000/yr Jr. Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative ... Our company has grown from providing routine call center services to providing high-level, full ...

Seasoned Recruitment

Tele-Psychiatrist

Ogden, UT · Remote

... fully remote, 1099 independent contractor capacity. This role is meticulously designed for ... Develop, implement, and monitor individualized treatment plans for a diverse adult and/or ...

ACD Direct

Account Executive

Farmington, UT · Remote

Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company that ... Our company has grown from providing routine call center services to providing high-level, full ...

ACD Direct

Account Executive

Farmington, UT · Remote

$48K/yr

Account Executive - Remote What do we do? ACD Direct, Inc. is an innovative, virtual company that ... Our company has grown from providing routine call center services to providing high-level, full ...

ACD Direct

Account Executive

Farmington, UT · Remote

Salary: 48,000/yr - 50,000/yr Account Executive - Remote What do we do? ACD Direct, Inc. is an ... Our company has grown from providing routine call center services to providing high-level, full ...

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Roy, UT

Permanent Remote Call Monitoring information

See Roy, UT salary details

$10

$16

$23

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for permanent remote call monitoring in Roy, UT is $16.42, according to ZipRecruiter salary data. Most workers in this role earn between $13.75 and $18.12 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Roy, UT? For Permanent Remote Call Monitoring jobs in Roy, UT, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Roy, UT look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Roy, UT are:
What cities near Roy, UT are hiring for Permanent Remote Call Monitoring jobs? Cities near Roy, UT with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you

Legal Receptionist - Remote

corviaconsulting

Ogden, UT • Remote

$40K - $50K/yr

Full-time

Posted 8 days ago

Job description

This is a remote position.

Receptionist
Position Summary
We are seeking a professional, friendly, and highly organized Receptionist to serve as the first point of contact for our organization. This role is responsible for answering multiple phone lines, providing exceptional customer service, answering general questions, and directing callers to the appropriate person or department.
The ideal candidate thrives in a high-call-volume environment, is proactive, quick to learn, and can confidently manage multiple priorities while ensuring every caller receives a positive and professional experience. MUST SPEAK ENGLISH AND SPANISH!
Key Responsibilities
  • Professionally answer and manage multiple incoming phone lines.
  • Greet callers warmly and determine how to best assist them.
  • Answer general questions and provide accurate information.
  • Route calls accurately to the appropriate team members or departments.
  • Take detailed and accurate messages, ensuring timely follow-up.
  • Monitor and manage shared voicemail boxes.
  • Develop a strong understanding of the organization's services, departments, and frequently asked questions to confidently assist callers.
  • Maintain professionalism and confidentiality when handling sensitive information.
  • Assist with general administrative duties, including scheduling, data entry, filing, document management, and other office support as needed.
  • Deliver a welcoming and professional experience for every caller and visitor.
Qualifications
  • 1–2 years of receptionist, administrative, call center, or customer service experience preferred.
  • Excellent verbal and written communication skills in English and Spanish.
  • Professional phone etiquette with the ability to handle a high volume of calls.
  • Strong organizational skills and attention to detail.
  • Ability to multitask, prioritize responsibilities, and remain composed under pressure.
  • Proficiency with Microsoft Office (Outlook, Word, and Excel).
  • Experience using RingCentral, Slack, and multi-line phone systems is preferred.
  • Previous experience working in a personal injury law firm is a plus.
  • Ability to quickly learn new software, phone systems, and internal processes.
  • Reliable, professional, customer-service focused, and committed to delivering exceptional service.
Preferred Skills
  • Experience working with multi-line phone systems.
  • Ability to quickly learn company processes and accurately answer general inquiries.
  • Strong problem-solving skills and sound judgment when directing calls.
  • Positive attitude with a team-oriented mindset.
Ideal Candidate
The ideal candidate is dependable, personable, and highly organized. They enjoy interacting with people, excel in a high-call-volume environment, and are confident answering questions, resolving routine inquiries, and connecting callers with the appropriate team members. They understand that they are often the first impression of the organization and consistently provide exceptional customer service with professionalism, courtesy, and efficiency.