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Permanent Remote Call Monitoring Jobs in Rincon, GA

EchoStar

Call Center Sales Rep - Remote

Savannah, GA · On-site +1

$70K/yr

Home workspace with wired internet (25 Mbps download/2 Mbps upload), USB keyboard/mouse/headset/webcam, and 2+ monitors. * Employee responsible for all setup costs (except where required by law)

All JobsPermanent Call Monitoring JobsPermanent Remote Call Monitoring JobsPermanent Remote Call Monitoring Jobs in Rincon, GA

Permanent Remote Call Monitoring information

See Rincon, GA salary details

$9

$15

$22

How much do permanent remote call monitoring jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for permanent remote call monitoring in Rincon, GA is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $13.12 and $17.26 per hour, depending on experience, location, and employer.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What are popular job titles related to Permanent Remote Call Monitoring jobs in Rincon, GA?

For Permanent Remote Call Monitoring jobs in Rincon, GA, the most frequently searched job titles are:

What job categories do people searching Permanent Remote Call Monitoring jobs in Rincon, GA look for?

The top searched job categories for Permanent Remote Call Monitoring jobs in Rincon, GA are:

What cities near Rincon, GA are hiring for Permanent Remote Call Monitoring jobs?

Cities near Rincon, GA with the most Permanent Remote Call Monitoring job openings:

Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Rincon, GA as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 63% Full Time, 10% Part Time, and 25% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,556 per year, or $15.7 per hour.

Remote: Outreach Specialist / Medical Record Technician / CSR

Garden City, GA • Remote

One Vision International
See more jobs at One Vision Internationalexternal

$18/hr

Full-time

Re-posted 21 days ago

Job description

Hiring a Medical Record Technician (CSR)

  • Medical Record Technician

    • Must have at least 1 year of experience working in a call center type setting

    • Must be a US Resident and Citizen

Job Title: Medical Records Technician (MRT)
Location: Remote
Position Type: Contract

  • Job Summary:

    Medical Records Technicians (MRTs) are responsible for the retrieval, review, indexing, and secure handling of medical records across various provider facilities and specialty groups.

    In this fully remote role, MRTs support the medical records retrieval process by ensuring documentation is accurately processed, securely uploaded, and compliant with quality and HIPAA standards. MRTs must maintain the integrity of patient files and ensure all retrieved documentation meets established organizational quality requirements.

    We are looking for candidates with:

    • Call center background

    • Telephone Etiquette

    • Excellent customer service skills

    • Data Entry Skills

    • Intermediate knowledge of outlook, teams, word, and excel

Key Responsibilities:

  • Execute a minimum of 60 daily outbound/inbound phone calls with the goal of scheduling records for retrieval

  • Retrieve medical record images from provider facilities efficiently and professionally

  • Manage documentation requests and scheduling of document exchange

  • Follow-up on outstanding document requests that are past due

  • Document all communications in system

  • Types and transmits correspondence as necessary

  • Process records and documentation according to Company standards

  • Provide EOD update and report to supervisor after completing an onsite retrieval appointment

  • Minimize interruption to provider office while observing HIPAA standards and regulations


Required Knowledge:

  • Able to navigate Windows-based screening system effectively

  • Basic knowledge of Microsoft Office products

  • Understand customer service processing requirements

  • Place and receive calls via computer interface

  • Track/monitor/retrieve information on calls

  • Understands the management of call queues and has some experience in it

  • Familiar with components of standard Medical Records

  • 2+ years of experience working in a professional office environment

  • Relevant call center experience, healthcare industry a strong plus

  • Prior experience in medical records, healthcare administration, or related field preferred

  • Strong attention to detail, organization, and data accuracy

  • Ability to work independently in a remote setting and meet productivity expectations

  • Basic computer proficiency and comfort using electronic record systems

  • Reliable internet connection and secure workspace

  • Must have a clean background check

  • Contract: This is a 3-4 months contract to start. IF possible the client does like to convert to permanent employee but it is NOT guaranteed and is based on performance and program need.

  • Start Date: March 2, 2026

  • Training Schedule – 10am ET to 5pm ET for the first 3-4 days, then they will start a 9-5:30 ET scheduled from then on out

  • Schedules: 9:00AM to 5:30PM Central time

  • Pay Rate: $18per hour

  • Must have clean background

Please apply today!

*** Very IMPORTANT to answer the screening questions to be prioritized.