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Permanent Remote Call Monitoring Jobs in Ridgewood, NJ

Wintellisys

Office Assistant

Tarrytown, NY · Remote

$17.75 - $23.25/hr

This is a remote position but candidate must be local to NYC. * Monitor and maintain database of ... J-253 (Please reference in call or email) To learn more about our services visit www.wintellisys ...

City of New York

Business Analyst

Manhattan, NY · On-site +1

CANDIDATES MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE, ARE REACHABLE ON ... This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work ...

City of New York

Business Analyst

Manhattan, NY · On-site +1

CANDIDATES MUST BE PERMANENT IN THE COMPUTER SYSTEMS MANAGER CIVIL SERVICE TITLE, ARE REACHABLE ON ... This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work ...

Impact Recruiting Solution

Cardiologist

Brooklyn, NY · Remote

$32 - $35/hr

Cardiologist - Remote (#1696) Location: Brooklyn, NY (Remote) Employment Type: Part-time to ... Proficiency in interpreting EKGs, echocardiograms, Holter monitors, stress tests, and other cardiac ...

AppleOne

Customer Service Rep- REMOTE

Jersey City, NJ · Remote

$39K/yr

In addition, a second monitor is required . * Home Internet: No cellular based Internet Service ... Previous customer service or call center experience preferred. * Bilingual Spanish/English is a ...

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Permanent Remote Call Monitoring information

See Ridgewood, NJ salary details

$10

$17

$25

How much do permanent remote call monitoring jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for permanent remote call monitoring in Ridgewood, NJ is $17.42, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a permanent remote call monitoring?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in permanent remote call monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a permanent remote call monitoring specialist?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Ridgewood, NJ? For Permanent Remote Call Monitoring jobs in Ridgewood, NJ, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Ridgewood, NJ look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Ridgewood, NJ are:
What cities near Ridgewood, NJ are hiring for Permanent Remote Call Monitoring jobs? Cities near Ridgewood, NJ with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Infographic showing various Permanent Remote Call Monitoring job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 22% Part Time, and 7% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,232 per year, or $17.4 per hour.

Senior Incident Response Analyst

Trinity Technology Solutions

New York, NY • Remote

$85K - $158K/yr

Full-time

Re-posted 25 days ago

Job description

Job Title: Senior Incident Response Analyst

Location: Remote (Anywhere in the U.S.)
Employment Type: Full-Time | Permanent
Salary Range: USD $85,300 – $158,100 / yr + 8% Annual Bonus
 

About the Role

The Senior Incident Response Analyst will be responsible for managing and resolving complex cybersecurity incidents across both on-premises and cloud environments (AWS and Azure). This position plays a critical role in identifying, analyzing, and mitigating security threats, ensuring enterprise-wide protection, and strengthening the organization’s overall security posture.

This is a remote role that can be performed from anywhere in the U.S., with some on-call responsibilities.

Key Responsibilities

  • Lead and manage incident response investigations for on-prem and cloud environments.

  • Perform threat detection, containment, eradication, and post-incident analysis.

  • Collaborate with security, engineering, and operations teams to ensure rapid response to threats.

  • Develop and maintain incident response playbooks, detection tools, and automation scripts.

  • Conduct forensic analysis and root cause determination.

  • Support continuous improvement of security monitoring and detection capabilities.

Qualifications

  • 4–6 years of hands-on incident response experience across on-premises and cloud (AWS/Azure) environments.

  • Strong understanding of cybersecurity frameworks and threat management principles.

  • Experience with Wiz & Wiz Defend preferred.

  • Bachelor’s degree in Computer Science, Engineering, Statistics, Mathematics, or related field, or equivalent practical experience.

  • Certifications preferred:

    • SANS GIAC Security Essentials (GSEC)

    • SANS GIAC Certified Intrusion Analyst (GCIA)

    • SANS GIAC Certified Incident Handler (GCIH) or equivalent

Additional Details

  • Bonus: 8% annual, based on personal and company performance

  • Relocation: Not available

  • Sponsorship: Not available

  • Schedule: Includes some on-call support