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Permanent Remote Call Monitoring Jobs in Reston, VA

ICF

Senior Software Engineer (Python) - Remote

Reston, VA · Remote

$127K - $168K/yr

Proactively monitor and improve the scalability, performance, and availability of systems. * Deploy ... U.S. Citizenship or Permanent Resident status strongly preferred due to federal contract ...

Maximus

Customer Service Representative - Help Desk

VA · On-site +1

$16 - $21.75/hr

This position is fully remote. Employment is contingent upon successful completion of a CMS client ... Preferred Skills and Qualifications: - Knowledge of and the ability to monitor logs and scheduled ...

System One

PL SQL Developers

Vienna, VA · Remote

$80K - $150K/yr

PL/SQL Developer US Citizen with ability to obtain a public trust REMOTE What You Will Need ... Provide application troubleshooting support, identifying root causes and implementing permanent ...

Addison Group

Accounts Receivable Specialist

Washington, DC · On-site +1

$25 - $30/hr

Manage accounts receivable activities, including monitoring outstanding balances and following up ... Self-motivated and comfortable working independently in a remote environment * Collaborative team ...

Maximus

Program Execution Director

VA · On-site +1

... to monitor and improve performance of large programs. This role requires strong program management ... remote position. Due to federal requirements, applicants must be either U.S. citizens or permanent ...

New

Addison Group

Financial Analyst

Sterling, VA · On-site +1

... for 1 remote day after training period) Assignment type: Permanent Hire Compensation: $90,000 ... Monitor and maintain Work-in-Progress (WIP) schedules, including over/under billings * Prepare ...

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Permanent Remote Call Monitoring information

See Reston, VA salary details

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How much do permanent remote call monitoring jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for permanent remote call monitoring in Reston, VA is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.00 and $19.76 per hour, depending on experience, location, and employer.

What is the difference between Permanent Remote Call Monitoring vs Remote Customer Service Representative?

AspectPermanent Remote Call MonitoringRemote Customer Service Representative
CredentialsTypically requires call monitoring or quality assurance certificationsUsually requires customer service or communication skills, sometimes certifications in specific industries
Work EnvironmentRemote, focused on monitoring and evaluating callsRemote, focused on assisting customers via calls or chat
Employer & IndustryCall centers, quality assurance firms, customer service departmentsCustomer service, retail, tech support across various industries

Permanent Remote Call Monitoring involves evaluating and ensuring call quality remotely, often requiring specific certifications. Remote Customer Service Representatives directly assist customers, focusing on support and problem-solving. While both roles are remote and industry-related, their core functions differ: monitoring vs. direct customer interaction.

What is a Permanent Remote Call Monitoring job?

A Permanent Remote Call Monitoring job involves listening to and evaluating customer service or sales calls from a remote location on a long-term basis. The main goal is to assess call quality, ensure compliance with company standards, and provide feedback to improve customer interactions. These professionals use specialized software to access recorded or live calls, document their observations, and sometimes report findings to management. This role is often fully remote and can be full-time or part-time, depending on the employer's needs. It requires attention to detail, good communication skills, and a strong understanding of customer service protocols.

What are some common challenges faced by professionals in Permanent Remote Call Monitoring roles, and how can they be managed?

Permanent Remote Call Monitoring professionals often navigate challenges such as maintaining consistent attention to detail during lengthy call reviews and adapting to evolving company protocols. Working remotely can also make it harder to communicate quickly with team members or receive immediate feedback. To manage these challenges, it's important to establish a structured daily routine, leverage digital collaboration tools for team communication, and regularly review updated guidelines. Staying proactive about feedback and participating in virtual team check-ins can also help maintain quality and foster a sense of connection.

What are the key skills and qualifications needed to thrive as a Permanent Remote Call Monitoring Specialist, and why are they important?

To thrive as a Permanent Remote Call Monitoring Specialist, you need strong analytical abilities, attention to detail, and experience in quality assurance, typically supported by a background in customer service or call center operations. Familiarity with call monitoring software, CRM systems, and reporting tools is essential, and certifications in quality assurance or call center management can be advantageous. Exceptional communication, objectivity, and problem-solving skills help you provide constructive feedback and foster continuous improvement. These skills ensure that customer interactions meet company standards, driving customer satisfaction and operational excellence in a remote environment.
What are popular job titles related to Permanent Remote Call Monitoring jobs in Reston, VA? For Permanent Remote Call Monitoring jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Permanent Remote Call Monitoring jobs in Reston, VA look for? The top searched job categories for Permanent Remote Call Monitoring jobs in Reston, VA are:
What cities near Reston, VA are hiring for Permanent Remote Call Monitoring jobs? Cities near Reston, VA with the most Permanent Remote Call Monitoring job openings:
Permanent Remote Call Monitoring jobs near you
Senior Software Engineer (Python) - Remote

Senior Software Engineer (Python) - Remote

ICF

Reston, VA • Remote

$127K - $168K/yr

Full-time

Re-posted 3 days ago

Job description

The Team

Our Health Engineering Solutions (HES) team works side by side with customers to articulate a vision for success-and then make it happen. We know success does not happen by accident. It takes the right people working together to deliver the right solutions for our customers. We are looking for a seasoned Software Engineer who will play a key role in making this vision a reality.

Our team supports efforts to improve patient care quality and consumer decision-making by collecting, computing, and publicly reporting outcomes-based hospital quality measure data. This contract supports the development of a human-centered reporting system that enables data refinement, filtering, comparison, and access to supplemental information. Leveraging modern technologies, DevOps practices, and cloud-based infrastructure, our dynamic environment brings together multiple project teams to deliver an integrated solution.

The Work

We are looking for a talented Software Engineer who is eager to apply expertise in computer science, software engineering, databases, and distributed processing frameworks to manage, maintain, and develop innovative solutions supporting FHIR data authorization services.

If you have experience with Python, Django administration, JavaScript, pytest, GitHub Actions, Podman, CloudTamer (Kion), and AWS-and want your work to help empower hundreds of thousands of Medicare enrollees to own and manage their healthcare data-we want to meet you.

You will work on projects that support the Centers for Medicare & Medicaid Services (CMS) while collaborating with third-party applications and CMS cross-functional teams to enhance data-sharing and ownership capabilities for Medicare beneficiaries. You will be closely involved in the authorization of FHIR resources that enable these capabilities.

This program helps ensure compliance with CMS standards while supporting high-quality healthcare outcomes. We are a collaborative organization, and we value team members who can share their knowledge, influence design decisions, and help troubleshoot complex runtime issues.

Tools & Technology
  • Python, Java, Django administration, JavaScript, pytest
  • AWS Glue, AWS Athena, PostgreSQL, SAS, FHIR
  • Jenkins, Git, GitHub, GitHub Actions, Podman, CloudTamer (Kion)
  • Confluence, Agile delivery practices, cross-functional teamwork
Key Responsibilities and Job Duties
  • Design and build software processing pipelines using tools and frameworks within the AWS ecosystem.
  • Collaborate with a highly engaged, cross-functional team of software engineers, UX designers and researchers, infrastructure engineers, product owners, and stakeholders.
  • Participate in third-party application demonstrations and authorization reviews.
  • Perform full-cycle software engineering activities, including design, development, testing, deployment, and maintenance.
  • Partner with DevOps engineers on CI/CD and Infrastructure as Code (IaC) initiatives.
  • Interpret technical specifications and translate requirements into code and design documentation.
  • Conduct code reviews and contribute to processes that improve code quality and maintainability.
  • Proactively monitor and improve the scalability, performance, and availability of systems.
  • Deploy solutions within AWS environments and validate results for accuracy and reliability.
Required Qualifications
  • Bachelor's degree or higher
  • 5+ years of software engineering experience in high-volume environments.
  • 2+ years of experience working with Python.
  • 2+ years of experience migrating applications or code to cloud environments.
  • 2+ years of experience working within Agile development methodologies.
  • Ability to obtain and maintain a Federal Public Trust clearance.
  • Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.
  • Must have lived in the United States for at least three (3) of the last five (5) years.
Preferred Qualifications
  • U.S. Citizenship or Permanent Resident status strongly preferred due to federal contract requirements.
  • Master's degree and 5+ years of technical experience.
  • Experience working in the healthcare industry with PHI/PII data.
  • Federal government contracting experience.
  • Experience working as part of a dynamic, collaborative Agile team.
  • Strong written and verbal communication skills.
  • Prior experience working remotely in a full-time capacity.

Job Location: Remote (USA). Travel for a conference or to another ICF location for collaboration may be required once a year.

This position requires that the job be performed in the United States.If you accept this position, you should note that ICF does monitor employee work locations and blocks access from foreign locations/foreign IP addresses and also prohibits personal VPN connections.

#DMX-HES

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$98,614.00 - $167,644.00Nationwide Remote Office (US99)

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